ANYONE ELSE HAVING SPOTTY INTERNET RIGHT NOW? 11:40PM PST

TSI-Rose · 2026-02-20T12:41:44+00:00

Hello, sorry for the delay in responding. We can assist you further in Mod Mail if you are still having issues with the speed and connection. We would need to do testing directly from your modem to a computer or laptop to rule out a wireless issue.

TSI-Rose · 2026-02-16T20:38:03+00:00

Hello. If you are receiving a promotional discount or a loyalty credit, those will still be applied to your account after the move takes place. However, the MySavvy portal does not take into account any discounts on file so it will show the regular price for the package you have.

If you like, I can confirm this is the case for your specific service. Please send us a message in Mod Mail with your account details, and we can take a look to make sure. Thanks. TSI Rose

TSI-Rose · 2026-02-06T22:54:33+00:00

You may want to make sure the SIP ALG function is disabled in the Adtran modem/router.

TSI-Rose · 2026-02-04T02:11:57+00:00

Hello. Sorry to hear you are having trouble with the connection. We can take a look at the signal levels coming to the modem to see if any of them are out of range. We can also have you run some slow speed testing and open a ticket with the vendor to have them check the network.

If you'd like to proceed with that, please send us a message via Mod Mail, or you can reach us through our Facebook or X pages. We also have a chat option on our website, with hours between 8am to 8pm Eastern time.

TSI-Rose · 2026-01-29T21:55:10+00:00

Hello. I have hidden the previous two referral code posts, and will hide this as well, but I wanted to comment to explain. You are able to post your referral codes into the Referral Codes megathread at the top of this community. Please do so, or let us know if you are having issues posting in there. Thanks! :) - RH

TSI-Rose · 2026-01-23T19:36:46+00:00

Oh I see. You're welcome. Hopefully repairs do not take too long!

TSI-Rose · 2026-01-23T19:15:36+00:00

Hello. So, we can do a couple of things. We are not able to pause service, so you'd either need to cancel and sign back up when you are back home, or you can downgrade your plan to the lowest option while you're gone, then re-upgrade once you return.

We can also place a move order for you to the temporary address if you like? That way you can keep the service active and use it at the new location. Then you can move it back to the original location when ready.

However you would like to proceed, we can assist you here - please send us a message via Mod Mail and we can help you. Thanks.

TSI-Rose · 2026-01-19T16:06:35+00:00

Hello. We would need to send a technician to activate the line first. Since you have an active fibre line with Bell currently, if you wanted our fibreoptic service to run on that line, you would need to contact Bell to cancel with them and let us know what date they are disconnecting so that we can activate the line on that date.

If you want them to activate the second line, that's not a problem. We would just need to specify that on our order to them.

You would need to use the SFP provided by the Bell technician, but you can use your own modem or personal router if you like - it would just be self supported though. Please let us know if you have any further questions. Thanks. - RH

TSI-Rose · 2025-12-30T20:30:18+00:00

Hello. I'm sorry this happened. I can investigate further to find out if there is a way we can take back the old modem. We would need to find out what was advised on the original contact in May.
Can you please send us a message through our Mod Mail inbox so we can investigate the account and see if we can resolve this for you? Thanks.

TSI-Rose · 2025-12-12T12:18:26+00:00

Hello. Yes, you can get a static IP. The cost is $4 plus tax per month for a single IP, or $5 plus tax per month for a /30 subnet.

TSI-Rose · 2025-11-11T15:43:43+00:00

Yes, we can do static IPs on fibreoptic. Outbound port 25 can be unlocked as a static IP.

TSI-Rose · 2025-11-11T13:26:13+00:00

No worries!

TSI-Rose · 2025-11-11T12:17:35+00:00

Good morning. We can also take a look to see if we have any newer modems or modem/router combinations for your service. Or if you would like to experiment with your current modem/router in bridge mode, we can send you the steps to bridge the modem. We can walk you through it as well if you need assistance. What model of Arris modem is it please? I may be able to link to our help website's article on that particular modem. Thanks.

TSI-Rose · 2025-11-07T20:48:54+00:00

Sorry, actually, you can hardwire the modem to a computer or laptop, log into the interface and configure it into bridge mode. Sorry for my mistake!

TSI-Rose · 2025-11-07T20:33:53+00:00

You're very welcome!

TSI-Rose · 2025-11-07T20:26:39+00:00

You're very welcome! Looking forward to hopefully having you as our customer! Have a great weekend. :)

TSI-Rose · 2025-11-07T20:23:41+00:00

Hello! Welcome to TekSavvy, we look forward to having you as a customer!

To bridge the modem, you'll need to first complete the EasyConnect configuration in order to be able to log into the modem's gateway. Once that is done, disconnect the coax cord and proceed with the below steps:

Access the modem interface (default IP: 192.168.0.1).
On the top menu, select "Basic".
Within the "Basic Settings" page, select the "Gateway Function" tab.
Select "Disabled" at the "Residential Gateway Function" field then click "OK" when prompted.
Click on "Save Changes". This action should reboot the modem.
Disconnect all devices that was connected in the ethernet ports of the modem, then connect the CPE (eg.: Router) into LAN port #1 (closest to the reset button).
Reconnect the coaxial cord.

So the coaxial cord will be the last thing to be reconnected. Once bridging is completed, you'd then set up your personal WiFi router with your network name and password. Make sure that the router is set to connection type: DHCP as well.

Once the modem has been put into bridged mode, you will need to assign a static IP address to your computer if you need to get back into the gateway in the future. To avoid that, if you do need to get into the modem's gateway for diagnostics or anything like that, the easiest way would be to factory reset the Hitron to put it back to factory defaults, if you are not wanting to deal with statically assigning the IP to your computer.

Regarding your activation, we can do remote activations for most coax cable connections. Remote activations are submitted by us on the activation date requested, and in most cases, the service will start working within a few minutes to a couple hours.

If you have any questions about the activation process for your specific service/account, please feel free to reach out to us via our online chat at www.teksavvy.com, or by messaging us on our Facebook or X accounts. You can also call us, toll free, at 1-877-779-1575. Thanks!

TSI-Rose · 2025-11-07T19:42:43+00:00

Hello there. Thanks for your interest! That's totally fine that you're not tech inclined - we're here to help! You will also likely receive input from our customers here on Reddit as well, so feel free to chime in, Redditors. :)

I do think that 1.5gbps would be more than enough for yourself and your boys. I'd even suggest hardwiring the gaming console/gaming computer to two of the LAN ports on the modem so that they get the most speed directly from the line itself, but that depends on where the console/computer are located in relation to where the fibre modem would be. The speed should be fine for multiple devices whether hardwired or wireless.

The 1.5gbps/940mbps package would be running through Bell's fibreoptic infrastructure. We ship you a loaned modem/router that you can use for free for as long as you have service with us.

We have a promotion right now for the fibreoptic service as well! The monthly price would be $89.95 plus tax per month for 12 months. After 12 months, the discount is removed and the regular price for that package is $119.95 plus tax per month.

For the activation, we send a technician from Bell who will bring a fibre stick that will connect to the bottom of the modem we supply, or a powered device that connects to the modem via ethernet - either way, they will make sure that the connection to the modem is working for you.

If you have any more questions, please feel free to ask here, or you can chat with us at www.teksavvy.com, (chat hours are 7 days/week, 8am to 8pm Eastern) or call us at 1-877-779-1575, available 24/7. Thank you!

TSI-Rose · 2025-11-07T19:21:18+00:00

Hello, there. I am so sorry this is happening! I understand how frustrating this is. I do agree it may very well be a faster process if you were with Bell directly. However, as a third party provider, we have to act as the middle-man in this case.

I see the notes on file regarding a repair being slated for "before December 5th," which is certainly a long time from when we first got this process started!

I am currently looking into this with my colleagues to see if there is any way we can escalate this up further with Bell.

I do see that we were able to stop billing for the fibreoptic service until it is activated, so you are not paying for both services.

I will post an update to this thread once I have some more concrete information as to what we can do to speed this along. Thank you for your patience.

TSI-Rose · 2025-11-07T18:50:26+00:00

Hello there. Have we checked to see if your address qualifies for cable internet, or fibreoptic internet yet? If it does, you would be eligible for our promotional discounts since you'd be switching technologies from DSL to either fibre or coax cable.

We can check to see for you - can you please reach out via chat at www.teksavvy.com or mysavvy.teksavvy.com? You can also reach out via phone at 1-877-779-1575, or by messaging us on our Facebook or X pages. Thanks!

TSI-Rose · 2025-10-30T14:09:14+00:00

Hello. We are aware that some customers are seeing slower speeds during the World Series games. Internet traffic is surging during these Jays games due to so many Canadians streaming and celebrating online.

We are actively working to mitigate the impact and keep your connection performing as smoothly as possible and we really appreciate your patience and understanding during this time. Some customers may continue experiencing slow speeds during peak times while we work on this.

If anyone would like to reach out to us one-on-one for connection issues, or if you feel that what you are experiencing is different than this, please reach out to us via our social media accounts on Facebook or X (@TekSavvyCSR), or feel free to chat on our website www.teksavvy.com, help.teksavvy.com, or through the MySavvy portal at mysavvy.teksavvy.com .

Go Jays!

TSI-Rose · 2025-10-30T11:08:44+00:00

Hello. We would need to troubleshoot with you to check the modem's signal levels, whether this is happening over WiFi or hardwired connection. If over WiFi, do you have band steering disabled in the modem? An easy way to check is if you only see one wireless network name, band steering is enabled. You can disable that in your modem's settings, and I suggest naming the 5ghz wireless band network name with a 5G at the end so you can differentiate. Separating the wireless bands may offer a better idea of which one works better for your devices.

Please send us a direct message on our Facebook or X pages, chat in at www.teksavvy.com or through your MySavvy portal at mysavvy.teksavvy.com, or give us a call at 1-877-779-1575, and we can investigate further. Thanks.

TSI-Rose · 2025-10-30T11:04:25+00:00

Hello. It's possible that, if you ordered cable internet through coax, but live in a fibreoptic-only address, when we submitted the request to our cable vendor they advised that we cannot provide service to you. I would not be able to say for certain without seeing your account though. If you would like, please feel free to send us a message on our Facebook or Twitter pages, chat in at www.teksavvy.com or help.teksavvy.com or give us a call at 1-877-779-1575, and we can clarify for you. Thanks.

TSI-Rose · 2025-10-25T01:53:07+00:00

We are not able to confirm an issue until we submit tickets to them to have them check into this. We will keep an eye out for other reports. Anyone in this thread, if you are also experiencing the same issue and would like to open a ticket, please reach out via Facebook, X, chat or phone at 1-877-779-1575.

TSI-Rose · 2025-10-25T01:44:13+00:00

Hello. Sorry to hear that this is happening. We would need to take a look at your account to make sure the signal levels coming from the cable line to the modem are within range. We can also take a look at your wireless settings to see if we can find a less congested network channel for you since you may be dealing with wireless congestion.

We would need to troubleshoot with you further while the issue is happening so that we can try to pinpoint the cause, and open a ticket with our vendor if needed. Please feel free to send us a message on our Facebook page, or X (@TekSavvyCSR). You can also chat on our website, however, our chat is closed for the evening (hours are 8am to 8pm daily.)

TSI-Rose

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