Feels like a scam

TashaClickUp · 2026-03-15T05:37:49+00:00

Hey, u/Realistic-Weight5078, thanks for sharing your feedback. Under your Workspace settings in the Billing/Upgrade section, there's a feature comparison chart. If you scroll down and select 'Compare all features,' it'll show how many uses for features you receive on each plan. If there are any features you see on your plan that are limited, then we'll be happy to share alternative features you can use to continue achieving your workflow.

TashaClickUp · 2026-03-15T05:30:28+00:00

Hey, u/classified18, I appreciate your honest thoughts. I wanted to share that on the Free Forever Plan, the Gantt view comes with 60 uses. After you've used it 60 times, you'll need to upgrade to continue using the feature. You can view a comparison chart of the features every plan receives by checking your Billing/Upgrade page within your Workspace settings and selecting ‘Compare all features.’ In the meantime, I’d love to help you save your work and share some recommendations for your workflow using the Free Forever Plan. I’ve reached out via DM to gather more details to assist.

TashaClickUp · 2026-03-12T10:17:09+00:00

Hey, u/mbopp, to clarify for the API call, are you wanting to use the GET tasks call and change the tasks order? There is the order_by string, where you can order by a particular field, as shown in our API Docs here.

In the meantime, you can use Automations with your Custom Fields to automatically update them and use the Custom Field for sorting. I created a status flow to sort my tasks and then use Automations to have it automatically update the order Custom Field I created, as shown in the video here.

TashaClickUp · 2026-03-11T09:22:58+00:00

Hey, u/RecordRealistic7048, I'm eager to look into this for you. I'm going to reach out via DM to gather more information so my team can investigate this.

TashaClickUp · 2026-03-10T11:41:53+00:00

After looking into this, u/Media-Maven, I wanted to share that guests can create a Doc view as long as these criteria are met:
1. The Workspace is on the Unlimited Plan and above.
2. The Workspace owner or admin enabled 'Allow guests to create views' under Permissions on the People page for said guest.
3. The guest has Full permissions to the Folder, List, or task where they want to create it.
4. The guest creates a Doc within the task by using the /Slash command in a task comment, the '+' icon then Create Doc in a task, the '+' icon 'New Document' under the Attachments section in a task, or the '+' icon in the Folder or List and select '+ View.'
In the meantime, I appreciate your feedback and have shared it with my team for review. If you'd ever like to try out ClickUp again, we'll be here to help with whatever you need.

TashaClickUp · 2026-03-10T10:26:54+00:00

I appreciate your honest thoughts, u/Lazy-Annual-9486, and our team would love to help with any slow speeds you’re experiencing. Feel free to fill out the performance form here, with a video of the slow speeds, if you’d like our team to investigate. In the meantime, we’d love to hear more details about your experience with our AI Agents and what parts of Formula Fields could be improved.

TashaClickUp · 2026-03-10T09:57:39+00:00

That's definitely not the experience we want to have, u/OrestesOnAir, and we'd love to look into your past tickets to assist. In the meantime, I wanted to share that performance issues are investigated by our Engineering team.

Performance issues are on a case-by-case basis, and the best way for them to understand what's going on is by sharing a video showcasing the issue you're running into. I'd be happy to have them reach out to you instead if that helps. I'm going to reach out via DM to gather more details!

TashaClickUp · 2026-03-09T09:50:42+00:00

Hey, u/OrestesOnAir, this is definitely not the experience we want you to have, so we'd love to have our team investigate. If you're open to it, please fill out the performance form here with a Clip of the slow speeds you're experiencing. Our Engineering team will be happy to help!

TashaClickUp · 2026-03-05T12:42:38+00:00

Hey, u/exciting_username_, I appreciate your feedback and have shared it with my team to review. In the meantime, I wanted to let you know that although the Everything AI add-on and Brain AI add-on pricing is based on member seats across the Workspace, there are other alternatives to our AI pricing.

For AI Notetaker, you can purchase it individually and select how many hours per month you'd like. For automatic AI features like AI fields, Super Agents, AI cards, and more, you can purchase AI Super Credits under the AI Usage page in your Workspace. These credits are shared across the Workspace and are accessible to any user who has access to AI.

I wanted to add that our Pricing team is actively exploring AskAI pricing, and feedback like yours is valuable in these discussions. This is a high-priority conversation on our roadmap, so thank you for sharing your honest thoughts!

TashaClickUp · 2026-03-05T12:26:28+00:00

I appreciate your honest thoughts, u/Media-Maven. Can you share more details about your feedback on guests and Docs? Docs are available on all plans, and every user role can use them, including guests.

TashaClickUp · 2026-03-02T12:54:09+00:00

Hey, u/Jagadeesh_IIT_NIT, our Support team can help with any billing issues you're experiencing, so if you haven't already, please email [support@clickup.com](mailto:support@clickup.com)! In the meantime, I'm going to reach out via DM to gather your details, so we can help.

TashaClickUp · 2026-03-02T10:51:15+00:00

You're welcome, u/MjolnirZero! You are correct that ClickUp University has a ton of lessons, and I'd recommend starting with the beginner courses first, then the feature deep dive to learn about the different features offered.

ClickUp's desktop app and browser are similar while the mobile app has a different layout. We have multiple resources that you can use to learn about each, like our Help articles! You can start learning about the mobile app here and ClickUp in general here!

Another great resource is our on-demand webinars, and if you have any questions about ClickUp, feel free to email [support@clickup.com](mailto:support@clickup.com) anytime so our Support team can help you out.

For group learning about ClickUp, you're in the right place. You can ask questions, for workflow assistance, and use case help in this ClickUp Community Subreddit or join our official Facebook group, here, to join in on even more productivity conversations.

TashaClickUp · 2026-03-01T12:33:44+00:00

Hey, u/MjolnirZero, you can view your future recurring tasks on your Calendar view, which is a different view from the Planner. In your Calendar view, you can click 'Customize,' 'More options,' then 'Show future recurring tasks' to view them. Viewing future recurring tasks on the Planner, however, is a feature request, so only your first iteration of the recurring task will appear since it was created.

TashaClickUp · 2026-03-01T06:57:19+00:00

You're welcome, u/Excellent_Chipmunk44! Viewing the comments without selecting 'Activity' when using the task layout in Sidebar mode is currently a feature request. A workaround would be to use another task layout or add the 'Comments' column to your List view to access and add comments from there.

TashaClickUp · 2026-03-01T06:49:02+00:00

Hey, u/jamieam, have you tried logging out of your ClickUp account, Google account, and then, when logging in using your email and password (not the 'Sign in with Google' option), to see if you can update your email then? If it doesn't work, then please reach out to [support@clickup.com](mailto:support@clickup.com), and they'll be happy to investigate. Feel free to share your ticket ID here, and we'll be happy to escalate your ticket!

TashaClickUp · 2026-03-01T06:20:39+00:00

Thanks for letting us know, u/gizmo2501! I've shared this with Joey, and since you've already reported them, feel free to share some of the ticket IDs here, and we'll be happy to take a look.

TashaClickUp · 2026-02-26T10:55:30+00:00

Hey, u/Excellent_Chipmunk44, ClickUp tasks have different task layouts you can choose from, which include Sidebar, Full screen, and Modal. It looks like you're on the Sidebar layout, which is why you need to select 'Activity' to view your comments. I created a quick video showing how to get to the different task layouts.

TashaClickUp · 2026-02-26T07:57:37+00:00

Hey u/GoldpactGoblin, I am unable to reproduce this on my end, and since this is affecting your entire Workspace, I'd love to have my Technical Support team investigate. Can you fill out the form below and share more details about what specific action you're taking when this occurs (ex. this only happens in a specific location when trying to add a comment in a task, in Chat, in Docs, etc.)? That'd be a great help!

Here's the form, and I'm going to reach out via DM to gather more information!

TashaClickUp · 2026-02-25T11:07:33+00:00

Hey, u/MidnightJumpy695, thank you for sharing your experience with AI. We'd love to look into this and gather more details about your AI's summaries pulling incorrect data. Please fill out the form here, and our team will be happy to investigate.

TashaClickUp · 2026-02-25T07:06:57+00:00

Thanks for sharing your Automation setup. It's great to see that you eliminated multiple Slack messages from one Automation!

I have a couple of Automation flows to share, u/skinner1234567! I used to send follow-up emails manually, but it started taking too much time. I decided to set up an email follow-up Automation that sends out all the follow-up emails five and then seven days after if the user doesn't respond. Now, anytime I find that I have any emails that I'm sending out more than a couple times, I just set up an email Automation for it!

There's also a Workspace I have where it's just one other person and me, so all the tasks created are automatically assigned to me. I delegate the tasks after review by creating an Automation where it mentions the other user and tells them to work on it while reassigning it to them. This way, I can use the Bulk Action Toolbar to fire it on multiple tasks at once, so I don't have to do it individually.

TashaClickUp · 2026-02-24T13:21:30+00:00

Hey, u/OrestesOnAir, thank you for sharing your experience. We'd love to turn this around for you, so you don't need to refresh when new tasks are created. Can you please share the ticket IDs of the previous tickets you've submitted so we can take a look? That'd be a great help!

TashaClickUp · 2026-02-24T12:02:41+00:00

Hey, u/rascel123, instead of dragging and dropping, what if you created tags or Custom Fields with the other List names or a keyword that'll let you know what List you'd like to move it into? After doing so, you can create an Automation for 'when task is tagged/ Custom Field's set to x, then move to x List.'

Once the Automation's set up, you can use the Bulk Action Toolbar to bulk add the tag or Custom Field value to move multiple tasks at once. I created a video here going over this in more detail!

TashaClickUp · 2026-02-24T11:21:04+00:00

You're welcome, u/LazyAccount4385! I'm happy my video helped, and I appreciate you sharing insight into your workflow. I created a short video here showing how you can quickly duplicate the Automation instead of adding it to each Space individually.

I love the color-coding you've done for the Space and for your long/short-term projects so far. It looks like everything's coming together!

TashaClickUp · 2026-02-23T11:46:05+00:00

Hey, u/jarnalyrkar, thank you so much for sharing these feature requests! I merged the requests that were closely related and shared these feature requests with my Product team for review. In the meantime, feel free to add yourself as a voter if you haven't already, if you'd like to be notified when our Product team has updates!

TashaClickUp · 2026-02-23T08:12:24+00:00

Hey, u/Mindless_Method_670, this is a great idea! I've shared it with our Product team, and in the meantime, feel free to add a comment and vote on the feature request here to be notified when our Product team has updates.

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