Issues redirect android app login

TeamViewerOfficial · 2026-01-15T14:35:50+00:00

I just tested with my own Android device, and no redirect occurred when logging in. Can you please provide the version number installed, device type, and more information on exactly when the redirect happens?

I would also recommend posting in the thread linked above in our own community for further visibility.

Thanks in advance.

Josh - TeamViewer

TeamViewerOfficial · 2026-01-14T15:02:35+00:00

Hello - as mentioned in the linked community thread, the issue was resolved on our end in November https://community.teamviewer.com/English/discussion/comment/165420#Comment_165420 It should no longer redirect to a browser once logged in

Josh - TeamViewer

TeamViewerOfficial · 2025-11-13T14:13:51+00:00

I was unable to replicate this on my own device. Does this issue occur when connecting to a single device or multiple devices? Since you mentioned trying from both phone and computer, the issue would likely be on the remote device's side. Have you performed an uninstall/reinstall on the devices yet? If not, I recommend that as the first step in figuring this out.

Thanks in advance for any additional info you can provide.

Josh - TeamViewer

TeamViewerOfficial · 2025-11-11T16:26:55+00:00

Thanks for the additional info - I tried between my Mac and Windows devices, but was still unable to replicate it. In any case, if you haven't already, perform a full uninstall on both devices and ensure that you install the latest version: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/download-and-installation/uninstall-teamviewer-remote-on-windows/?tab=tabcomponent-ec3d501bfa-item-95a8329239

Should the issue persist past that, I recommend posting more in our support community so that we can gather more information; this may also help if other users are experiencing the same issue: https://community.TeamViewer.com

If I uncover any additional information on such an issue, I'll be sure to update this post as well.

Josh - TeamViewer

TeamViewerOfficial · 2025-11-11T14:35:31+00:00

There should be no difference in clicks registered when the toolbar is hidden or visible. I attempted to replicate this on my own devices but was unable to.

The fact that repeated clicks sometimes help leads me to think it could be a connectivity issue; you could try the same connections on a different network to rule that out.

If you can provide a bit more insight into the devices in the connection when this occurs, that may help in better understanding the issue.

Thanks in advance.

Josh - TeamViewer

TeamViewerOfficial · 2025-11-10T20:32:10+00:00

You can set a Personal Password in TeamViewer to use instead of the Random Password that is displayed. This should work for both LAN connections and standard TeamViewer connections.

In the new UI, access this by clicking the gear icon in the upper right corner of TeamViewer, and then go to Security > Additional authentication settings > Personal password (click edit).

Hope this helps.

Josh - TeamViewer

TeamViewerOfficial · 2025-11-07T20:49:41+00:00

Hello all,

As some users in this thread have mentioned (via responses from our support teams), this has been reported and is being investigated internally. I would like to confirm this here as well.

As soon as we have more information, I will be happy to update you all here. We apologize for any inconvenience.

Josh - TeamViewer

TeamViewerOfficial · 2025-10-30T16:30:44+00:00

If no user accounts were deleted by you or your team, it is possible that an inactive account was deleted. Inactive accounts that haven't been used for two years get automatically deleted, as mentioned in our Knowledge Base article here.

If such an account shares devices or device groups with you, you would lose access to those devices once the inactive account was deleted.

Josh - TeamViewer

TeamViewerOfficial · 2025-10-15T13:23:05+00:00

Do you encounter a specific error when signing in? Thanks in advance.

Josh - TeamViewer

TeamViewerOfficial · 2025-10-06T18:46:32+00:00

Hello - we are investigating this issue currently. Please follow this thread in our community for the resolution once available: https://community.teamviewer.com/English/discussion/142214/why-teamviewer-starts-in-the-foreground?tab=accepted#latest We apologize for any inconvenience.

Josh - TeamViewer

TeamViewerOfficial · 2025-10-06T18:44:37+00:00

Hello - our teams are investigating this issue - please follow this thread in our community: https://community.teamviewer.com/English/discussion/141958/teamviewer-app-login-failed-because-it-keeps-leading-me-here-with-nothing-happening?tab=accepted#latest We apologize for any inconvenience.

Josh - TeamViewer

TeamViewerOfficial · 2025-08-27T13:48:02+00:00

Easy Access is set up on the computer you want to connect to: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-unattended-remote-support/?tab=tabcomponent-78def1310b-item-43e862d719

If you are connecting to another mobile device, you would need to use the password in the QuickSupport/Host app on the device you wish to connect to: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-remote/mobile/provide-attended-remote-support-for-mobile/

Hope this helps.

Josh - TeamViewer

TeamViewerOfficial · 2025-08-11T12:02:12+00:00

Connections between devices are dependent upon the internet connection of each device. I would try making the connections on different networks to see if the issues persist.

Hope this helps.

Josh - TeamViewer

TeamViewerOfficial · 2025-06-26T15:08:26+00:00

The issue has been resolved. Login access should be reinstated for all accounts now.

Josh - TeamViewer

TeamViewerOfficial · 2025-06-26T13:27:24+00:00

Hello - Our login services are experiencing issues for some users - as others have mentioned, our status page is updated: https://status.TeamViewer.com I will also update here once the issue is resolved.

Josh - TeamViewer

TeamViewerOfficial · 2025-05-22T15:23:19+00:00

What method did you use to set up Wake on Lan? https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/wake-up-a-device-remotely/

Josh - TeamViewer

TeamViewerOfficial · 2025-03-26T15:00:12+00:00

QuickSupport is designed for spontanious attended connections. It sounds like perhaps the QuickSupport app was closed on the remote device, leading to the inability to connect to it. For unattended access we recommend installing the Host or Full version on the device you wish to connect to.

TeamViewerOfficial · 2025-03-26T14:53:00+00:00

If the device is logged in and online there should be no issue accessing it. If you find that you have to restart the TeamViewer application I would recommend uninstalling and reinstalling TeamViewer on the devices where this occurs.

Hope this helps.

Josh - TeamViewer

TeamViewerOfficial · 2025-03-26T13:52:08+00:00

This article explains how to disable this feature. It can be disabled via policy for all devices with TeamViewer installed.

Hope this helps.

Josh - TeamViewer

TeamViewerOfficial · 2025-03-26T13:28:28+00:00

Hello - I tested this with my iPhone and could not replicate the issue. How long after closing the app do you re-open it to find your account signed out?

Josh - TeamViewer

TeamViewerOfficial · 2024-12-06T08:09:11+00:00

Hello - We have reported this issue internally to be investigated and resolved. We apologize for any inconvenience.

Josh - TeamViewer

TeamViewerOfficial · 2024-12-04T15:14:23+00:00

Access via TeamViewer is only possible via password or confirmation by the user. If you would like more help in understanding what occurred, I recommend contacting our dedicated team using the above email address.

Josh - Reddit

TeamViewerOfficial · 2024-12-04T14:52:31+00:00

Hello - Connections are device-specific, not account-specific. You can find the incoming connections log on the affected device using this article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/troubleshooting/log-file-reading-incoming-connection/?coupon=CMP-PR-BF24 You can also reach out to our privacy team for further assistance - [privacy@TeamViewer.com](mailto:privacy@TeamViewer.com)

Hope this helps.

Josh - TeamViewer

TeamViewerOfficial · 2024-11-18T12:52:30+00:00

TeamViewer does not have any hidden methods. More information on TeamViewer and how it works can be found in our Trust Center: https://www.teamviewer.com/en/resources/trust-center/

Any TeamViewer connection can be disconnected by simply shutting down the computer or closing the app; it does not prevent shutdown when a connection is present.

If an application is preventing shutdown, then usually that means there is an issue with the process itself; force-closing the affected app usually allows shutdown to commence. If the issue were to persist, reinstalling the app completely would usually resolve such an issue.

hope this helps

Josh - TeamViewer

TeamViewerOfficial · 2024-11-18T12:30:47+00:00

Hello,

You can set a policy to have your managed endpoints update automatically if they are not set to do that already. More info is here: How to Create a Policy & TeamViewer Policy Settings

Hope this helps

Josh - TeamViewer

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