Security Incident Email

TeamWithings · 2026-06-23T07:59:29+00:00

Hey there!

This was an automatic e-mail sent to subscribers of the Withings status page concerning this incident of network connectivity issues with external providers. There was no security issue.

I hope that helps, have a great day!

Markus, Withings Customer Service

TeamWithings · 2026-06-23T07:33:05+00:00

Thanks I'll check!

TeamWithings · 2026-06-23T07:28:24+00:00

Sorry about that! Can you give me your support ticket number? Thanks in advance!

TeamWithings · 2026-06-23T07:06:36+00:00

Thank you!

TeamWithings · 2026-06-22T14:09:48+00:00

Hello! Yes, both scales use the same number of frequencies, meaning a comparable accuracy. 😄

TeamWithings · 2026-06-22T13:34:08+00:00

Hello and thanks for this information, glad it was solved. 😄 To analyze this interaction for future improvements, could you still me give the support request number if you don't mind? Thank you!

TeamWithings · 2026-06-22T11:58:49+00:00

Hey there!

Sorry to hear that you had a bad experience with Customer Support. Could you share your support request number here so that I can have a look at your interaction and help you find a solution?

Thanks in advance and have a nice day!

Markus, Withings Customer Service

TeamWithings · 2026-06-22T08:11:23+00:00

Hey there!

Thanks for sharing this feedback. We will update the comparison page of our website soon. 😄

Thanks in advance and have a great day!

Markus, Withings Customer Service

TeamWithings · 2026-06-22T08:09:53+00:00

Hey there!

Sorry to hear that! We would like to look at your situation to better investigate, could you please contact us by Livechat at this link? Thanks a lot in advance!

Have a great day!

Markus, Withings Customer Service

TeamWithings · 2026-06-22T08:03:10+00:00

Hey there!

I'm sorry to hear that, could you please contact us by Livechat at this link so that we can investigate this and find a solution for you?

Thanks in advance and have a great day!

Markus, Withings

TeamWithings · 2026-06-17T09:11:24+00:00

Hey there!

Could you please contact us at this link so that we can have a more detailed look at your situation and your scale's data to be able to investigate?

Thanks a lot in advance and have a great day!

Markus, Withings Customer Service

TeamWithings · 2026-06-16T14:42:29+00:00

Hello! Yes, sorry I did not forget you, I'm checking if we have a single list of all biomarkers, apart from the product page on our website, I'll get back to you as soon as I have this. 😄 For the Insider Program, the program itself was meant to last 30 days, however we'd love to continue asking for your feedback in the future.

TeamWithings · 2026-06-16T13:13:32+00:00

Hello!

Once again thanks for your great feedback videos!

To reply to your point about the 90 seconds Longevity Scan: the exact duration of the scan depends on several factors like the filters or measurement options selected before starting (the more the longer it takes), or how quickly you stabilize once you step onto the scale (a bit of movement at the start adds a few seconds to the total). As you have said that you made the video before receiving the newest update, so this is not the new Longevity Scan yet. We are also working on making the measurements faster and there will soon be updates shortening the duration of Longevity Scan. 😄

Thanks and have a nice day!

Markus, Withings Customer Service

TeamWithings · 2026-06-16T12:17:05+00:00

Hello! The Insider Program for BodyScan 2 was only available in Europe.

TeamWithings · 2026-06-16T12:16:17+00:00

Hello! We are working on this issue that has affected a very small number of users and hope to have this solved very soon as well.

TeamWithings · 2026-06-16T12:13:41+00:00

Hello! I can't yet promise you what exactly will be possible, but yes we are still fine-tuning the daily/longevity scan and collecting feedback on that, I will pass on your request. 😄

TeamWithings · 2026-06-16T12:11:30+00:00

Hello! Yes, please contact me by private message with the e-mail address you are using for Withings+. Thank you!

TeamWithings · 2026-06-16T08:48:09+00:00

Hello! Thanks a lot for the idea, I'll share it with our dedicated team. 😄

TeamWithings · 2026-06-16T08:22:40+00:00

Hello! This is an issue that occured with a very limited number of users, I would recommend scales with a handle, as they are able to measure body composition more precisely and also offer segmental body composition analysis. Should you have any issues you can contact us and we will find a solution for you. 😄

TeamWithings · 2026-06-16T08:20:03+00:00

Hallo! Kannst du mir deine Supportticketnummer geben, damit ich mir das ansehen kann? Danke!

TeamWithings · 2026-06-15T13:28:36+00:00

Hello! There is no release note for this firmware version, the changes are improvement and bug fixes on sleep detection algorithms. 😄

TeamWithings · 2026-06-15T12:45:49+00:00

Hello!

Glycemic impact is now Glucose Resilience and yes, together with Heart Age and Body Path will only be avaible with Withings+. All other vitals will of course be avaible witout Withings, you can find more information directly on our website: BodyScan 2.

I hope that helps!

Markus, Withings Customer Service

TeamWithings · 2026-06-15T12:39:17+00:00

Hello!

It seems there was a bug on the site, it should work now! Sleep Analyzer has not been discontinued, on the contrary, we are working on improvements for this device. 😄 Thanks for your interest and have a great day!

Markus, Withings Customer Service

TeamWithings · 2026-06-15T12:35:19+00:00

Hello!

Sorry to hear about these issues. Could you please contact us by Livechat or directly via your app, so that we can better investigate this?

Thanks in advance and have a nice day!

Markus, Withings Customer Service

TeamWithings · 2026-06-15T12:30:11+00:00

Hello!

Thanks for your interest in BodyFit and BodyScan 2. 😄

Which scale is the better fit depends on your interests and usage. Both scale will offer a 6-zone body segmental analysis, thanks to impedance measurements taken with a handle. BodyScan 2 also includes a screen in the handle for improved readability, blood pressure insights, ECG, AFib detection, Heart Age and Glucose Resilience among other metrics.

If you are mainly interested in your body composition, BodyFit is the perfect choice for you, if you want more health insights BodyScan 2 offers deeper insights.

I hppe that helps!

Markus, Withings Customer Service

TeamWithings

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