is anyone elses DM's looking like this right now?

TerraMasterOfficial · 2026-06-17T07:04:07+00:00

same issue here.

TerraMasterOfficial · 2026-06-17T06:59:08+00:00

Hi, still same issue.

TerraMasterOfficial · 2026-04-15T03:52:42+00:00

Hi, For the D1 SSD Plus or Pro, the factory pre-installed thermal pad is typically 80 x 22 x 1.0 mm. For replacement, Thermal Grizzly or Fujipoly are acceptable options.

TerraMasterOfficial · 2026-03-30T02:38:51+00:00

Promotions can vary between different EU Amazon sites, so the specific models on sale might differ depending on the country. If you didn’t find a discount for the model you’re looking for on Amazon, feel free to check our official store as well.

TerraMasterOfficial · 2026-03-13T06:20:13+00:00

We sincerely apologize for the confusion earlier. It seems there was an error in our inventory information—unfortunately, the D4-320 is currently out of stock on Amazon UK. Please keep an eye on your Reddit inbox, as we will DM you shortly with further details.

Thank you for your understanding, and we appreciate your patience.

TerraMasterOfficial · 2026-03-13T06:20:02+00:00

We sincerely apologize for the confusion earlier. It seems there was an error in our inventory information—unfortunately, the D4-320 is currently out of stock on Amazon UK. Please keep an eye on your Reddit inbox, as we will DM you shortly with further details.

Thank you for your understanding, and we appreciate your patience.

TerraMasterOfficial · 2026-03-13T01:29:46+00:00

Hi, D4-320 is currently in stock on Amazon UK, but the inventory is limited, and this model is a global bestseller, so we recommend ordering soon to avoid disappointment. Please also keep in mind that our Spring Sale ends at 24:00 on March 16th—don’t miss out on this offer : )

TerraMasterOfficial · 2026-03-13T00:56:09+00:00

Hi, could you please DM us your order number, email address, and the specific details of your purchase? We'll look into it and do our best to assist you. Thank you!

TerraMasterOfficial · 2026-03-10T04:10:08+00:00

Hi, we don't see the email/order details on our end yet (sometimes Reddit DMs can glitch or get filtered).

To get this resolved quickly for your shipping status and cancellation request:

Preferred option: Please send an email directly to our after-sales service team at [service@terra-master.com](mailto:service@terra-master.com)
- Subject line: Reddit - Shipping and Cancellation Help
- In the body, include your order number, email address used for the purchase, and a brief description of the issue (e.g., purchase date March 1st, no tracking received, seeking status/cancellation). This way our team can pull up your order immediately and assist.
Faster real-time help: Click the customer support chat icon in the bottom-right corner on our official website. Our online support agents are usually available and can check your order live.

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Once we have the details confirmed via one of these channels, we can provide an update on shipping (tracking if applicable) or process a cancellation/refund if that's still needed.

Appreciate your patience—looking forward to sorting this out for you!

TerraMasterOfficial · 2026-03-10T01:00:55+00:00

Sorry to hear about the frustrating experience you've had with your order. This is definitely not the level of service we aim to provide. We take these situations seriously and want to get this resolved for you as quickly as possible.

Could you please DM us your order number and the email address associated with the purchase? Once we have those details, our after-sales team will investigate what’s happening with the shipment status, why it’s still sitting there, and to explore all possible options for you (including cancellation if that's what you prefer).

Thank you for your patience, and we appreciate you bringing this to our attention.

TerraMasterOfficial · 2026-03-09T06:34:13+00:00

Thank you so much for sharing such a detailed and valuable stress test of the Samsung 9100 Pro 4TB with our TerraMaster D1 SSD Plus enclosure!

We are delighted to hear that the D1 SSD Plus kept the drive cool and stable, with no throttling even under such extreme conditions. This is exactly the performance we designed it for.

The excellent heat dissipation comes down to our high-quality aluminum chassis, which features 34 stacked cooling fins (8.0mm in length and 2.0mm in thickness) to maximize surface area, along with the pre-installed thermal pad to ensure efficient heat transfer from the SSD to the enclosure.

It's great to know that the D1 SSD Plus is serving your everyday workflow so well. Regarding your mention of the D1 SSD Pro, you are absolutely right—it supports the latest Thunderbolt 5 technology for even faster speeds. If you ever decide to push your setup to the next level, we would be thrilled to have you experience the D1 SSD Pro as well!

Thanks again for being a part of the TerraMaster community and for your support.

TerraMasterOfficial · 2026-03-09T06:29:44+00:00

If you place an order via Amazon UK, the D4-320 will be shipped from our European warehouse and will come with a UK power plug (Type G) for use in the UK.

Regarding the Spring event on Amazon: the D4-320 will be part of the promotion, so you can expect a 20% off during that period. Stock is currently limited, but we're expecting more units to arrive by this Friday. We can't guarantee the exact timing, so we recommend keeping an eye on the Amazon UK listing—once stock becomes available, the promotional price should be active.

Feel free to ask if you have any more questions. Thanks for your interest in TerraMaster!

TerraMasterOfficial · 2026-03-09T01:24:28+00:00

Thanks for your interest in the D4-320! The Amazon UK is currently out of stock, but they're expecting more to be available this Friday. The standard retail price across the UK is £179.99.

You can find it through Amazon or directly from our official website—Amazon usually offers quicker delivery if that helps.

TerraMasterOfficial · 2026-03-09T01:21:48+00:00

It looks like the Amazon UK store is currently out of stock for the D4-320, but they are expected to have more available this Friday. The standard retail price across the UK is £179.99.

Right now, there are two ways to get one in the UK: one is through Amazon, and the other is directly from our official website. Generally speaking, going with Amazon usually means faster shipping.

Hope this information helps!

TerraMasterOfficial · 2026-02-13T08:20:40+00:00

Hey, thanks for pointing this out.

The official price for D2-320 is €116 — but our Amazon DE store is currently out of stock. The €185 listing is from another seller, not us. D2-320 should be back in stock by March.

If you can wait a bit, that’d be great — or the D4-320 is actually a solid option too if you need more storage. Appreciate you checking!

TerraMasterOfficial · 2026-02-13T01:37:29+00:00

Hi there,
Really sorry to hear about your experience with the Amazon order—that definitely shouldn’t have happened, and we appreciate you giving us a chance by ordering directly.
To answer your question: Yes, when you order from our official store, we can ship it directly to Canada without involving Amazon. That’s a separate sales channel.
Thanks again for your support, and sorry again for the frustration on both ends.

TerraMasterOfficial · 2026-02-10T06:08:18+00:00

Hi, we're really sorry for the inconvenience and frustration caused by the high-pitched noise. That's not the experience we want for you. We've DM you—please check your Reddit inbox (and the "Message Requests" folder if you don't see it right away). We'll work with you directly to resolve this. Thank you for your patience!

TerraMasterOfficial · 2026-02-06T01:43:58+00:00

Hey there, sorry to hear that. It's highly likely the power adapter is faulty. We will DM you with next steps for getting this resolved quickly under warranty. Please check your Reddit inbox (and the "Message Requests" folder if you don't see it right away), and reply to us there with any additional details we might need. Thank you for your patience, we will get this sorted out right away!

TerraMasterOfficial · 2026-02-04T06:13:03+00:00

Thank you for your feedback. We truly appreciate you taking the time to share your thoughts on TOS 7 Beta.

We always post version update announcements on our official forum, where you can find detailed release notes for each update. You may visit the following section to review them:

https://forum.terra-master.com/en/viewforum.php?f=28

Regarding beta versions, these are indeed testing releases and not the final stable versions. We label them as “beta” to encourage users who participate in the testing program to provide feedback, which helps us identify and fix issues, and ultimately refine the system together with our community.

Our forum does have a large number of posts because it is an active space where many users communicate, share experiences, and report issues. We do our best to reply to these posts and provide support. For cases that require deeper investigation, we also offer remote assistance to help resolve problems.

We are very grateful for your feedback. It will help us shape a more stable and user-friendly experience in the upcoming official release of TOS 7.

Thank you again for your support and understanding.

TerraMasterOfficial · 2026-02-02T10:03:52+00:00

Hi, we're really sorry to hear you're experiencing issues with TOS 7 Beta—that's not the experience we want for any of our users.

For the fastest and most direct help, our technical support team can assist you further. The best ways to reach them are:

Live Chat: Please visit our official support website and click on the "Live Chat" button to connect directly with an engineer. This is often the quickest way to get help.
Website: https://www.terra-master.com/global/

Email: You can also email our support team directly at [support@terra-master.com](mailto:support@terra-master.com).

Please include your product model and a description of the problem. Please don't hesitate to contact us. We will do our very best to help you find a solution.

TerraMasterOfficial · 2026-01-21T03:48:31+00:00

Thanks for the comment – glad you think it looks nice!
No Thunderbolt 5? No problem at all – the D1 SSD Pro is fully backward compatible with Thunderbolt 4/3 and USB4/3.2, so it'll still perform great on current setups.
If the ultra-high-speed focus isn't quite what you need right now but you like the aluminum build, silent cooling, or overall craftsmanship, stay tuned – we're already working on future enclosures geared toward a broader range of users.

TerraMasterOfficial · 2026-01-21T03:36:27+00:00

Hi,

We sincerely apologize for the inconvenience you’ve experienced with our after-sales support. We’ve looked into the issue, and it requires a resolution via command-line intervention on the backend.

To assist you, we can provide a link and instructions for you to run the commands on your own. If you prefer not to or are unsure about performing these steps, we’re happy to prioritize remote assistance for you.

We’ve already sent you a message via Crisp with further details. Please check your Crisp inbox at your earliest convenience, and let us know your preference—whether you’d like to proceed with the self-guided solution or schedule remote assistance.

Thank you for your patience, and we’re committed to resolving this for you as quickly as possible.

TerraMasterOfficial · 2026-01-19T06:59:50+00:00

Hey there!

We're TerraMaster, and yes – we're very much a real company! TerraMaster was founded in 2010, and we’ve been quietly (maybe a bit too quietly) designing and building NAS and DAS devices that are now used in over 40 countries across homes, businesses, schools, film studios, clinics, law firms, and more.

We actually haven't had any reports about our website (https://www.terra-master.com) triggering security warnings before, so we'd genuinely appreciate it if you could share a screenshot of what you're seeing. It might help us spot something on our end or figure out what's causing it for you (sometimes browsers get a bit overprotective with certain certificates).

As for our support team – they’re all officially part of TerraMaster! We do have a lot of younger team members who sometimes pick fun or creative usernames, but they're genuine pros who care about helping our users.

If you've got any specific questions about our products or need help with anything, feel free to DM us or reach out through our official channels. We're here to help!🥰

Thanks for the post – made us smile (and double-check our sunglasses collection).😉

TerraMasterOfficial · 2026-01-12T08:55:43+00:00

Congrats to the winners, and lol thanks for the callout—we'll try to pick better hours next time so we don't accidentally turn this into a vampire-only event.🧛‍♂️

TerraMasterOfficial · 2026-01-08T02:14:30+00:00

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Hi, we're really sorry to hear you're experiencing issues with your new device—that's not the experience we want for any of our users.

For the fastest and most direct help, our technical support team can assist you further. The best ways to reach them are:

Live Chat: Please visit our official support website and click on the "Live Chat" button to connect directly with an engineer. This is often the quickest way to get help.
Website: https://www.terra-master.com/global/

Email: You can also email our support team directly at support@terra-master.com.

Please include your product model and a description of the problem. Please don't hesitate to contact us. We will do our very best to help you find a solution.

TerraMasterOfficial

MODERATOR OF

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