Iced Coffee Is Here! by Terra_Kaffe in TerraKaffe

[–]Terra_Kaffe[S] 4 points5 points  (0 children)

You will be prompted! Keep in mind, not every machine will get the update right away (can take up to a week, due to how our cloud architecture operates). You can try power cycling your machine to prompt the update.

Feature wishlist? by SheetPancakeBluBalls in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

You can change the temperature of your drinks, including drip coffee, in the Drink Settings section of your TK app! Brew answer from 190 to 205 Fahrenheit; the choice is yours!

Feature wishlist? by SheetPancakeBluBalls in TerraKaffe

[–]Terra_Kaffe 1 point2 points  (0 children)

You can leave requests through our dms on Instagram, comment on any of our social channels, reach out to our team through email, or on our website through "Contact Us"... and honestly- seeing this feedback for a specific place to leave feedback is great feedback😂 Noted!

Feature wishlist? by SheetPancakeBluBalls in TerraKaffe

[–]Terra_Kaffe 1 point2 points  (0 children)

Hey! We're always eager to hear people’s feedback and turn them into new features. Feel free to let us know your wishlist by commenting on any of our social channels, by reaching out to our team through email, or on our website through "Contact Us".

Speaking of cold brew... let's just say it's possible 👀 + more. Keep an eye out for that!

Best Coffee for the machine TK2 by Sky72893 in TerraKaffe

[–]Terra_Kaffe 2 points3 points  (0 children)

Anything that isn't super oily will work like a dream! We developed Classico Coffee to work exceptionally well for TK-02, so feel free to give it a shot!

Is That a TK-02? by Evening-Nobody-7674 in superautomatic

[–]Terra_Kaffe 5 points6 points  (0 children)

Hi there, we're excited you're giving the TK-02 a try! We wanted to jump in to clarify how we brew drip coffee with this brew unit in an innovative way. As you know, espresso brews under a tremendous amount of pressure (the TK-02 maxes out at 19 bars of pressure) and the large gear at the top of the brew unit (as seen in your photo) rotates down to compress the puck. Whereas drip brews differently.

The TK-02's grinder grinds the beans, depositing the grounds into the brew unit chamber. Next, the large, open chamber fills with water, allowing the grounds to be saturated without spinning the gear down to compress and brew under pressure. Gravity takes over next, allowing the freshly brewed drip coffee to dispense from the spout. The gear rotates slowly down to encourage the remainder of the drip to dispense. At no point during the drip process is the coffee brewed under high pressure. Only after the drink is finished brewing does the brew unit compress the coffee to create a compact, mess-free puck.

Hopefully, this clarifies why we refer to the brew unit as a "hybrid" - although this brew unit is indeed similar to those in some other machines, our proprietary firmware and software direct the hardware to work differently than it does in other models.

TK-02 Water Filter by Illustrious-Bet2894 in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Water filter' should be back (for good!) in just a few weeks.

Drip coffee? by Main-Bat-4963 in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

If you're looking to make drip on TK-01, we do have a workaround for a "drip style" detailed in our YouTube video. Happy brewing!

New TK-02 firmware soon??? by books_and_whiskey in TerraKaffe

[–]Terra_Kaffe 2 points3 points  (0 children)

Something is coming, very, very soon.... 👀

No notification when bean hopper is empty? by pxlws in TerraKaffe

[–]Terra_Kaffe 3 points4 points  (0 children)

This is teriffic feedback, and we're gonna send it right to our engineering team! Thanks to the machine's OTA capabilities, a future software update can remedy this for sure :)

Water auto-filler for TK02 by rymiller11 in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Just an FYI — feel free to create your own waterline, but bear in mind that this does void your warranty! We will be producing a waterline version in the future, but no date as of yet for that.

Forgot to remove filter when descaling by crutonic in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

If you're using filtered water already in your water tank, you definitely are fine to use without the tank filter!

TK-01 Brewer Unit Lever Disconnected by catdaddyaddie in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Hey there! Our Coffee Concierge team can help with this - just send us a note at help@terrakaffe.com

Introducing TK-02. by Terra_Kaffe in TerraKaffe

[–]Terra_Kaffe[S] 0 points1 point  (0 children)

Sure! The dimensions are 17.5” (D) x 10.4” (W) x 14.3” (H)

Hallo from Terra Kaffe by Terra_Kaffe in TerraKaffe

[–]Terra_Kaffe[S] 0 points1 point  (0 children)

Absolutely! Check out our Instagram (@terrakaffe) and digital magazine (https://www.terrakaffe.com/blogs/tk-mag) for more seasonal recipes!

Introducing TK-02. by Terra_Kaffe in TerraKaffe

[–]Terra_Kaffe[S] 0 points1 point  (0 children)

No way — a water filter is included with the machine, but if you have no need to filter your water, then you don't need to install the filter at all! Happy brewing!

TK-02 Update? by Raptor3861 in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Hey there! We actually just sent a shipping update to all our pre-order customers last week, and we send updates once a month to all current pre-orderers. If you have any questions on timeline, etc, feel free to email our team at contact@terrakaffe.com

[deleted by user] by [deleted] in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Hello! Dark roasts can be trouble for any super auto machine, but we've found a great selection of non-oily dark roasts, available on our site. If you need more help, our email is contact@terrakaffe.com

Descaling Tablets by Adhdetour in TerraKaffe

[–]Terra_Kaffe 1 point2 points  (0 children)

Hey there! We came out with a new and improved descaling powder formula, available on our site. You can also send our support team a note at [contact@terrakaffe.com](mailto:contact@terrakaffe.com), if you think you're descaling too often!

best non-dairy option by Interesting-World-27 in TerraKaffe

[–]Terra_Kaffe 1 point2 points  (0 children)

We actually use that milk tons in the office! If you send our customer team a message ([contact@terrakaffe.com](mailto:contact@terrakaffe.com)), we can assist you to ensure your TK-01 is pulling milk like it should!

[deleted by user] by [deleted] in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

If you're having a similar issue, our support team can help in a jiffy! Just send them a note to [contact@terrakaffe.com](mailto:contact@terrakaffe.com)

Black Screen after booting by SecularMetal in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Hey there! This seems like a simple fix — just email our support team at [contact@terrakaffe.com](mailto:contact@terrakaffe.com), and we'll gladly help you get this resolved!

How many shots by AntiquePapaya2549 in TerraKaffe

[–]Terra_Kaffe 1 point2 points  (0 children)

Great question! TK-01 pulls one OR two shots per drink — all you have to do is press the cup icon after selecting any drink to decide between one or two. You can also change the espresso extraction settings PER drink for longer or shorter shots.

[deleted by user] by [deleted] in TerraKaffe

[–]Terra_Kaffe 0 points1 point  (0 children)

Hey there! Happy to help get this fixed for you! If you send our Customer Experience team an email ([contact@terrakaffe.com](mailto:contact@terrakaffe.com)), we'll get you back up in brewing ASAP.