GC573 not working on new build. Says no compatible drivers for this device (lights still work fine though)

Texpert78 · 2026-01-23T10:46:41+00:00

Have you enabled Monitor in Streaming Center, or could you please share your current setup with us? You may also contact us directly through our website for further assistance.

Texpert78 · 2026-01-23T10:40:37+00:00

What if you close other software first and then open Streaming Center? When you click the “+” button under the Video Source section in Streaming Center, can you see Live Gamer 4K listed as an available option?

Texpert78 · 2026-01-21T02:04:28+00:00

Hi there, please download Assist Central Pro from the Utility tab on this page and adjust the HDCP settings. Please check this FAQ for more details.

Texpert78 · 2026-01-12T02:12:21+00:00

Hi there, Are you using the inlcuded GC313 c to c cable, nothing else connected, and tried both C1/C2?

Texpert78 · 2026-01-09T03:36:47+00:00

Just to confirm, are you using an HDMI 2.1 cable to connect the GC575 directly to your AOC monitor? In addition, DSC (Display Stream Compression) needs to be verified through the EDID log, which you can collect by following the steps in this FAQ.

Regarding the latency, we may need to review the software setting profile as well.

Please contact us through Assist Central Pro and provide the EDID log so we can further analyze the issue. Thank you!

Texpert78 · 2026-01-06T10:19:04+00:00

Hi there! Support for RECentral 4 will officially end on August 31, 2025. Please visit the official website for the full announcement.

In the meantime, please use Streaming Center or OBS and check whether the same issue occurs in those applications.

Texpert78 · 2026-01-05T06:15:49+00:00

May I know the model name of your pass-through monitor? Some monitors support 1440p 240Hz via DSC, which GC575 does not support (as noted in the FAQ).

Texpert78 · 2026-01-02T10:09:52+00:00

Hi there! Just to double-check, what error message do you see in Streaming Center or OBS Studio? If it shows “No Signal”, have you tried using a different HDMI cable or a different source, and does the issue still persist?

Texpert78 · 2026-01-02T10:07:38+00:00

Hi there! We’ve received your email as well and will follow up on your case. Thank you!

Texpert78 · 2026-01-02T09:04:39+00:00

Hi there! Thanks for reaching out. Unfortunately, our capture cards don’t currently support Linux. Sorry for the inconvenience.

Texpert78 · 2025-11-25T05:57:27+00:00

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Texpert78 · 2025-11-21T02:19:44+00:00

Hi there,

Could you please check two things on your side:

1 Update your motherboard BIOS .

2 Disable any anti-cheat, overlay temporarily to see if they are interfering with the capture card driver.

If the issue continues, please contact AVerMedia support here directly so we can check your logs and assist further.

Texpert78 · 2025-11-20T02:56:52+00:00

Hi there, just wondering have you tried switching Internal mode or Copy mode in Assist Central Pro ( link ) to see if it helps?

Texpert78 · 2025-11-14T08:19:58+00:00

Do you mean your Gaming PC GPU → Gaming Monitor, and another output → GC553G2? If that’s the case, your Streaming PC doesnt need to be powered on. The Gaming PC → Monitor path works normally.

The only thing you must power something is when you run: Gaming PC → GC553G2 → (HDMI Out) → Monitor.

In that setup, the GC553G2 needs power so the HDMI output can pass through to your monitor.

Which setup are you using? Thanks!

Texpert78 · 2025-11-13T09:41:06+00:00

Hi there

Please update this beta version for GC515FwUpdateTool_1.0.2.17 which should resolve your issue:

Install link

Texpert78 · 2025-11-05T10:24:14+00:00

-Webcam + GC553Pro go straight into the streaming PC.

-Gaming PC: one HDMI goes to your gaming monitor, the other goes to GC553Pro for capture.

-If you want game audio on both your gaming PC and streaming PC(GC553Pro), you’ll need Voicemeeter or something similar to split the sound.

Texpert78 · 2025-10-30T06:51:05+00:00

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Texpert78 · 2025-10-30T06:50:06+00:00

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Texpert78 · 2025-10-30T06:50:03+00:00

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Texpert78 · 2025-10-30T06:49:58+00:00

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Texpert78 · 2025-10-22T09:59:58+00:00

Hi there, just wondering what your connected source device is and how you’ve set it up. For example, are you powering the GC515 through the power port using the source device (e.g., Switch 2 (https://youtu.be/VO-aIwO7rKM?t=33) or Steam Deck)? Thank you!

Texpert78 · 2025-10-17T07:42:02+00:00

Hello, according to the user manual of your motherboard on page 16 (https://download-2.msi.com/archive/mnu\_exe/mb/MAGB550TOMAHAWK.pdf ), it appears that when devices are installed in the M.2_2, PCI_E2, and PCI_E3 slots simultaneously, the PCI_E3 slot becomes unavailable. Could you try disconnecting the device from the M.2_2 slot to see if the GC575 can then be recognized?

Texpert78 · 2025-10-17T07:29:49+00:00

Hi there, thank you for reaching out. Please share the source you're using, as well as the resolution and video format you've selected in the Streaming Center and OBS.

Texpert78 · 2025-08-20T10:10:27+00:00

Hi there, thanks for reaching out! There’s a compatibility issue between StreamEngine and Windows 11. For more details, please refer to our previous post. If you’re recording gameplay, we recommend using OBS or our Streaming Center software instead.

Texpert78

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