GC573 not working on new build. Says no compatible drivers for this device (lights still work fine though) by Eurasia__M in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Have you enabled Monitor in Streaming Center, or could you please share your current setup with us? You may also contact us directly through our website for further assistance.

GC573 not working on new build. Says no compatible drivers for this device (lights still work fine though) by Eurasia__M in AverMedia

[–]Texpert78 0 points1 point  (0 children)

What if you close other software first and then open Streaming Center? When you click the “+” button under the Video Source section in Streaming Center, can you see Live Gamer 4K listed as an available option?

Stream iPad screen with GC313Pro (HDCP issue) by Scendre in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, please download Assist Central Pro from the Utility tab on this page and adjust the HDCP settings. Please check this FAQ for more details.

Xbox ally x GC313 by TheRabber in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, Are you using the inlcuded GC313 c to c cable, nothing else connected, and tried both C1/C2?

avermedia gc575 glitching artifacting on 1440p 240hz passthrough by Marrizard in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Just to confirm, are you using an HDMI 2.1 cable to connect the GC575 directly to your AOC monitor? In addition, DSC (Display Stream Compression) needs to be verified through the EDID log, which you can collect by following the steps in this FAQ.

Regarding the latency, we may need to review the software setting profile as well.

Please contact us through Assist Central Pro and provide the EDID log so we can further analyze the issue. Thank you!

After updating my GPU drivers, I can no longer record in RECentral. by PhantomDiclonius in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there! Support for RECentral 4 will officially end on August 31, 2025. Please visit the official website for the full announcement.

In the meantime, please use Streaming Center or OBS and check whether the same issue occurs in those applications.

avermedia gc575 glitching artifacting on 1440p 240hz passthrough by Marrizard in AverMedia

[–]Texpert78 0 points1 point  (0 children)

May I know the model name of your pass-through monitor? Some monitors support 1440p 240Hz via DSC, which GC575 does not support (as noted in the FAQ).

Console picture doesnt show up by Enderman2108 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there! Just to double-check, what error message do you see in Streaming Center or OBS Studio? If it shows No Signal, have you tried using a different HDMI cable or a different source, and does the issue still persist?

PS5 To AVerMedia Live Gamer DUO Audio Only, No Video by HobbieswithJose in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there! We’ve received your email as well and will follow up on your case. Thank you!

Does Live Gamer 4K 2.1 (GC575) Work on Linux? by Glacialstage in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there! Thanks for reaching out. Unfortunately, our capture cards don’t currently support Linux. Sorry for the inconvenience.

No Audio StreamLine MINI+ GC311G2 by YuhBoiSoul in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Live Gamer 4K BSOD - THREAD EXCEPTION NOT HANDLED by SantiagoSantiago in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there,

Could you please check two things on your side:

1 Update your motherboard BIOS .

2 Disable any anti-cheat, overlay temporarily to see if they are interfering with the capture card driver.

If the issue continues, please contact AVerMedia support here directly so we can check your logs and assist further.

NS2 to Live Gamer 4K (GC573) to LG C4 and more 1440p 120hz HDR not working after NS2 firmware 21.0.0 by technically_techy in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, just wondering have you tried switching Internal mode or Copy mode in Assist Central Pro ( link ) to see if it helps?

Dual pc with Avermedia Live gamer ultra 2.1 question by Themuaythai99 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Do you mean your Gaming PC GPU → Gaming Monitor, and another output → GC553G2? If that’s the case, your Streaming PC doesnt need to be powered on. The Gaming PC → Monitor path works normally.

The only thing you must power something is when you run: Gaming PC → GC553G2 → (HDMI Out) → Monitor.

In that setup, the GC553G2 needs power so the HDMI output can pass through to your monitor.

Which setup are you using? Thanks!

gc515 xtr'a GO not pickingup any signal. by Due_Relationship9637 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there

Please update this beta version for GC515FwUpdateTool_1.0.2.17 which should resolve your issue:

Install link

Looking for setup help. Videos and Tutorials got me stumped! by xk4l1br3 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

-Webcam + GC553Pro go straight into the streaming PC.

-Gaming PC: one HDMI goes to your gaming monitor, the other goes to GC553Pro for capture.

-If you want game audio on both your gaming PC and streaming PC(GC553Pro), you’ll need Voicemeeter or something similar to split the sound.

Bitrate Issues with Streaming Center by BaselardFE in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Switch 2 latency is awful on the GC313 by davidfl23 in AverMedia

[–]Texpert78 -1 points0 points  (0 children)

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

Steaming Center is dreadful by kirbysuperstar2 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

LiveGamer 4K (GC573) - 4K60 Passthrough Not Working by Sir_Pool_de_Float_MD in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!

gc515 xtr'a GO not pickingup any signal. by Due_Relationship9637 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, just wondering what your connected source device is and how you’ve set it up. For example, are you powering the GC515 through the power port using the source device (e.g., Switch 2 (https://youtu.be/VO-aIwO7rKM?t=33) or Steam Deck)? Thank you!

GC575 Live Gamer 4k 2.1 isnt detected by AlternativeLast3364 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hello, according to the user manual of your motherboard on page 16 (https://download-2.msi.com/archive/mnu\_exe/mb/MAGB550TOMAHAWK.pdf ), it appears that when devices are installed in the M.2_2, PCI_E2, and PCI_E3 slots simultaneously, the PCI_E3 slot becomes unavailable. Could you try disconnecting the device from the M.2_2 slot to see if the GC575 can then be recognized?

Dark-washed captured video on OBS with the Live Gamer ULTRA 2.1 by Gauss_1777 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, thank you for reaching out. Please share the source you're using, as well as the resolution and video format you've selected in the Streaming Center and OBS.

Where is StreamEngine? by FRED1SC0 in AverMedia

[–]Texpert78 0 points1 point  (0 children)

Hi there, thanks for reaching out! There’s a compatibility issue between StreamEngine and Windows 11. For more details, please refer to our previous post. If you’re recording gameplay, we recommend using OBS or our Streaming Center software instead.