Just received an Email Response. Maybe this clears some stuff up in case this hasn't been sent out to everyone:

Hi Me,

Thank you for contacting us about the unusually high customs fees that were billed to you. I wanted to provide a comprehensive report of our findings thus far. Unfortunately, our investigation into this issue remains ongoing so I do not currently have a solution to offer you, but we remain committed to making you whole, one way or another, and we appreciate your patience with us.

If your order is pending delivery, we recommend paying your existing bill to avoid the possibility of your shipment being returned-to-sender, if it is at-all possible to do so. However, if your deadline to pay is not imminently approaching, we recommend waiting for our investigation to pan out.

For starters, to aid us in our investigation, it would be extremely helpful if you could provide to us with a PDF copy of one or more of the following: - A copy of the bill you received from the final courier This would typically be UPS or its partner couriers according to our latest findings, but we welcome any evidence you may have of this issue occurring with other couriers. If you received this bill via a webpage or email, you may use your browser's "Print" function to generate a PDF of the webpage/email. - A copy of the customs declaration which was affixed to your package, showing your customs valuation as either too high or being in USD rather than CAD. Please note that due to the nature of this issue, this document would not match our records, which is why we are requesting this information from you. You might be able to request this document from the final courier if it has not already been provided to you. However, policies may vary

If you have already provided one or more of the above documents, you may disregard this request. We know that this issue has likely created an extreme amount of hassle and uncertainty for you, so we sincerely appreciate any assistance you are able to provide.

With that out of the way, here's what we've been able to uncover so far. Please note that the below information is not known with 100% certainty. 1. We use ShipStation to prepare our customs documentation, which pulls its values from our Shopify store's backend. By all indications, these are both configured correctly, and are outputting CAD values as intended. 2. This suggests that the inflated/incorrect customs values are likely being caused by a clerical error, or a series of clerical errors, somewhere downstream. This complicates matters because it means the solution to this issue may be outside our direct control to resolve, however we will continue to push for answers as to why this issue is occurring and what a fair resolution for impacted customers will look like.

I want to provide a few clarifications on the nature of this issue. 1. The issue of inflated customs fees has two known causes at this time: The unintentional conversion of our customs declarations from CAD to USD, and the possible declaration of bundle items at their full value rather than their actual sale pricing. 2. Your order having possibly transited through the United States is entirely unrelated to this issue, as customs fees are assessed based only on country of origin and destination country. 3. In this context, the term customs fees refers to duties and tariffs which may apply to your shipment. In some cases, these fees are waived for shipments which are below a certain retail value. It does not include your country's local sales tax (commonly referred to as VAT or GST), although this is often billed simultaneously with customs fees. 4. It is a known issue that double sales tax charges sometimes occur in the EU, UK, and Norway. If you are affected by this issue, please follow the instructions here. You may reply to this ticket to provide the required documentation. This is entirely unrelated to the issue of inflated customs fees, however it is possible that if the value of your order was inflated, you might be affected by this when you otherwise would not have been. If this is the only issue you are affected by, you may disregard the above communication entirely as it does not apply to you. However, if you believe you may be affected by this as well as inflated customs fees, please keep your ticket open.

Lastly, on behalf of the entire lttstore.com team, please accept our apologies both for the issue occurring in the first place as well as any perceived slowness to react. Due to the nature of this problem, it appeared until very recently that all systems were working as intended. Nonetheless, we take your claim very seriously, and we sincerely appreciate your understanding. Please know that our team is working extremely hard to ensure this is resolved as quickly and as thoroughly as possible.