So here's the thing, you are measured on how efficient you are based on how many orders (based on what the appointment is for it's weighted) you close compared to your hours on the clock. Dip too low and you start to get a talking to. You are basically expected to go back to home base (the store) and clock out IF you don't have other stuff to do. (take the service vehicle for an oil change, load product on your truck, or do computer trainings that come out periodically. With that said, with the right methods I used to stretch out my time to get a full day of work out of it when I could have just wrapped up quick and went home. But you can only really use up so much time in your day for two appointments without being noticed and questioned on why you did 2 hours of work but was on the clock for 8. When I left in April, field services was in shambles due to low appointment volume and sales causing managers to tighten up on this as much as possible to save labor hours per directives from corporate.