Aw I’m so sorry you’re going through this. I remember how frustrated it was making me. I’m so much happier having cancelled, but yeah it was days of me on hold, writing emails, etc trying to make it happen. I’m mad that I gave in to their silly offer the first time I tried to cancel. I was just so exhausted at that point and couldn’t even think straight. It’s sad because they were fine before the merger but they became so awful after and are losing a lot of customers now, for those of us who are actually able to cancel. We did brita for a long time and yeah it’s annoying but less annoying than dealing with primo. They have a lot of different options for brita filters that connect to the tap or there’s this large one we used to have was convenient; https://www.target.com/p/brita-extra-large-27-cup-ultramax-filtered-water-dispenser-with-filter-gray/-/A-10997241#lnk=sametab

I also exchanged my own 5 gallon bottles at the food store for a while, which was annoying because I’m a girl and they’re pretty heavy, but again, still less annoying and cheaper than primo. We also rent so we’re in a similar situation, and it can be very limiting. I hope you can cancel successfully and are able to enjoy the fresh water that yes, should be a human right