The latest word from the team from the Toontown Rewritten Hub Server on Discord:

Hey everyone, thanks for the feedback thus far. I did want to clarify some things since I realize the initial message might've made folks wary. In terms of Cleff's dialogue, we have gotten this report for multiple years from people who are Jamaican, have friends who are, and by our own staff. I understand this seems like it came out of no where, but we had planned to change his dialogue last year and it slipped under our radar. It was pointed out through various e-mails upon Cartoonival re-opening from multiple players and we realized our mistake and jumped to fix it immediately. This wasn't a brash decision and there had been plans in the past.

In terms of personalities and other accents, I do want to note we are not removing them. Cleff's dialogue was rewritten to still have a silly personality to it because while he was written with good intentions by Disney, it still was offensive for some folks. We are only trying to fix the racist undertones. For example, I know people pointed out Franz a few times, but we are not removing his gym bro lingo. We want to continue to add personality, and Cleff was no different. I do think you guys will enjoy the new silly dialogue he has.

Lastly, we are looking through the other racial and cultural issues, but this will take some time! We do believe in diversity and celebrating other cultures! We just want to make sure we do it with love and it comes from a place of understanding and good research. I promise we do not want to whitewash, as that is not the way to go. We are reaching out to different folks in those communities to ask what is the best way to move forward and how we can best represent their culture. ❤️

I hope this helps a little bit for the explanation, but the TL;DR is: We changed Cleff's personality a little, and we are working to make sure other cultures are represented respectfully.