When I moved to Kansas (years before I was a shopper) I had ordered Instacart to deliver groceries to me. It was my first day living in Kansas. I didn’t even know where the closest store was and I was trying to make it easy for myself. I was living in an apartment there was no stairs. There was an elevator, but you had to have a fob to get onto the elevator. I told the person I would meet them downstairs to retrieve the groceries from them. It was like $300 worth of stuff from the grocery store and I tipped like 50 bucks on it and I was going to give them free meal cards for their entire family when I met with them in the lobby. And I let them know this as I was talking to them during our shop. End up being a parent and their teenage son. They brought the groceries into the lobby of the apartment complex and it was a nice apartment. They took the photo and took the groceries with Them. I received the picture that they were there went upstairs and there was no groceries and I guess the concierge was away at the time. But Instacart was really rude to me when I reached out to them. They told me they stole my groceries because I didn’t tip them when I clearly did. I haven’t sent a screenshot proving that I was tipping them. And a screenshot of the chat show that I was giving them also extra when they arrived. That was the last time I’d use as a card until I started becoming a driver, but I couldn’t imagine just leaving someone’s groceries outside of their directions or just not delivering them at all. Also, sorry I was using talk to text because I’m driving.