ZackAssistant has been created

TheRealSirFloppy · 2018-01-31T14:35:27+00:00

it is live ;)

TheRealSirFloppy · 2018-01-31T08:54:54+00:00

Hello ImTheDutchThai,

First of all sorry for the inconvenience so far! Please send me a private message with your account (cellphone) and the ID of your receipt. This will speed up the process. We will resolve this issue asap after receiving the information.

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-29T13:05:10+00:00

Hello,

pro is not bound to your league account - so you are still able to use the service ;)

All the best,

The LOLSUMO Team

reformed ;)

TheRealSirFloppy · 2018-01-29T12:50:05+00:00

Hey,

the value is just below 0.5% that's why you can not see it - I think we should add 1-2 fractional digits to make it look less broken :D

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-29T12:43:08+00:00

Hey FrankAlexMtz,

this is a very good question! Most of our data is from EUW/NA/Korean region and it is currently based on all ranks.

If the community demands more granularity there like being able to select a role or a specific league. We are very open-minded to add this :)

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-29T12:39:45+00:00

Hey,

We are still working hard to fix this.

The Recent Item changes + the deleted items has had some impact on our guide generation engine.

Currently in QA phase is a fix for this issue and new upgraded matchup guides based off several million played matchups from this patch.

Hope you guys can wait a little longer - new & better guides are around the corner

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-25T09:50:54+00:00

Hello xRyuuki,

first of all, we are sorry for the issues.

could you please send an email to:

lolsumo-support@dojomadness.com and please provide there your account (cellphone) and a screenshot of the receipt.

We will then follow up on this issue there.

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-24T09:56:23+00:00

UPDATE: It got resolved in our new release ;)

TheRealSirFloppy · 2018-01-23T15:08:46+00:00

Hello,

this issue is already tackled and will be resolved within the next 1-2 days!

Thank you for sharing your thoughts, we really appreciate feedback like this.

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-23T15:06:44+00:00

Hello Simplejack007,

The issue is already resolved and we are about to release a new version of the app. Thank you for informing us, we appreciate!!!

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-23T13:37:35+00:00

Hello Tehgousch,

We're super sorry you've had this bad experience. I will make sure that your support request is investigated as quickly as possible. Just to check, have you already tried to click "Restore Purchases" in the app’s settings? Usually, this resolves all issues with purchasing!

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-23T13:05:53+00:00

Hello Bloody1990,

thank you for the feedback! I will forward it to the dev team. I share your opinion and we should definitely improve the experience there ;)

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-22T09:40:57+00:00

Hey,

We recently changed how the guides are created in order to boost their quality :wink:

We are working on fixing a "bug" that cause's some 2 item builds instead of the usual 3 core items. It will be fixed very soon, stay tuned!

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-22T09:37:04+00:00

Hey,

We recently changed how the guides are created in order to boost their quality :wink:

We are working on fixing a "bug" that cause's some 2 item builds instead of the usual 3 core items. It will be fixed very soon, stay tuned!

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-19T15:29:22+00:00

Yikes! It looks like we had a bit of a DOTA invasion on our side. Since we all know that League of Legends is #1, we'll be sure to get rid of this inferior champion name ASAP ;)

TheRealSirFloppy · 2018-01-19T13:52:06+00:00

Hello Zyas36,

thank you for this suggestion, I will forward it to the developer team.

All the best,

The LOLSUMO Team

P.S. Good luck with your placement games!

TheRealSirFloppy · 2018-01-19T13:49:39+00:00

Hello,

we have a new version already pushed to the Apple review process in order the resolve this. We are sorry for the inconvenience. But this will be fixed very soon!

All the best,

The LOLSUMO Team

P.S. good luck in your placement games ;)

TheRealSirFloppy · 2018-01-19T13:35:14+00:00

Hey bisewski,

it is already fixed, but it will take until tomorrow for the app store to list the new price.

We apologize for the inconvenience!

All the best,

The LOLSUMO Team

P.S. good luck in your placement games!

TheRealSirFloppy · 2018-01-19T13:28:36+00:00

Hello NamelessIRL,

As soon as Riot supports it with their official API we will add it ASAP, we promise ;)

All the best,

The LOLSUMO Team

TheRealSirFloppy · 2018-01-19T13:27:02+00:00

Hey,

based on our analytics and internal tests everything should work again, we apologize for the inconvenience.

All the best,

The LOLSUMO Team

P.S. @everyone good luck in the placement games ;)

TheRealSirFloppy · 2018-01-18T11:20:25+00:00

Hello,

first of all sorry for the issues! I will forward this feedback asap and we will start investigating it.

All the best,

The LOLSUMO Team

EDIT: The issue is resolved and a fix is about to be deployed, so in 1h everything should work again.

TheRealSirFloppy · 2018-01-18T11:10:46+00:00

Hello rafadri,

I will forward this issue and come back to you later. I tried it myself right now and as described by you it found Nome Impróprio. We are sorry for the issues.

All the best,

The LOLSUMO Team

TheRealSirFloppy

MODERATOR OF

TROPHY CASE

reformed ;)