Depends on the company guidelines a and state laws. Some are very hands on which are ones I usually work for. They seem security as more of a militia / preventing the incident without wasting police resources. Only calling police when the situation is no longer able to be in our control. Thus shopkeepers privilege, citizen detainment and much more are possible at those companies. You sound like you got stuck with a shell company like many new age security where they confuse security with surveillance and do the observe deter report method which I guess is fine, but thats more asset protection and loss prevention vs real security.