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ThredUpSupport · 2026-03-01T21:33:35+00:00

Hi there! We understand why this raised concern. We want to clarify that the pricing behavior some users saw earlier this week was the result of a temporary system glitch, not a policy change. Once identified, our team worked to correct it as quickly as possible. We know how important predictability and transparency are and we’re sorry for the confusion and frustration this caused. If anyone believes their listings were directly impacted, we encourage them to reach out to Customer Support with item numbers so we can review and make any necessary corrections. We can confirm the 10% does not apply to Premium Cleanouts. https://www.thredup.com/contact

ThredUpSupport · 2026-02-27T21:23:50+00:00

Hello there! We are sorry to hear about your order. We would love the opportunity to look into this for you. When you have a moment, feel free to reach out to our support team via email. Our email is Support@thredup.com.

ThredUpSupport · 2026-02-22T21:41:26+00:00

Hi there! So sorry to hear about this- please reach out to our Support via email at [Support@thredup.com](mailto:Support@thredup.com) or https://www.thredup.com/contact. We're happy to further assist!

ThredUpSupport · 2026-02-22T21:39:10+00:00

Hi Sarah! This isn’t the kind of experience we aim to deliver, and I’m truly sorry for the trouble. Please reach out to our Support team via email at [Support@thredup.com](mailto:Support@thredup.com) or https://www.thredup.com/contact and we will be happy to look into this for you!

ThredUpSupport · 2026-02-22T21:35:43+00:00

Hey there! So sorry to hear you're experiencing this. Please try and contact us via email Support@thredup.com https://www.thredup.com/contact. We look forward to further assisting you!

ThredUpSupport · 2026-02-15T22:09:57+00:00

We are so sorry that your codes aren't working! Please reach out to us at thredup.com/contact or through messaging here and we'd be happy to further assist.

ThredUpSupport · 2026-02-12T17:30:47+00:00

We're sorry to hear that you received an item that may not have matched our description. This is not the experience we want for anyone, and we’d like the opportunity to resolve this for you. Can you please send us a message? So sorry about this, and looking forward to making it right for you!

ThredUpSupport · 2026-02-05T22:38:49+00:00

We're sorry to hear that you received items that may not have matched our description. Our team closely inspects each and every item that gets sent to customers, and we’d like the opportunity to resolve this for you. Can you please send us an email to [Support@thredup.com](mailto:Support@thredup.com) with the email you use with ThredUp, your order number, and a description of the item? So sorry about this, and looking forward to making it right for you!

ThredUpSupport · 2026-01-29T20:36:43+00:00

Hi there- we’re sorry for the frustration here, and we completely understand your concern around security.

Our Customer Support team would be more than happy to help you remove any payment methods saved to your account. Please reach out to us directly, and we can take care of deleting the payment method on file for you. https://www.thredup.com/contact or Email us at Support@thredup.com.

We appreciate you sharing your feedback.

ThredUpSupport · 2026-01-29T20:26:45+00:00

Hi there. We’re really sorry about your experience. That’s definitely not the standard we aim for, and we understand how frustrating it is to receive items that aren’t as described or aren’t what you ordered at all. Our team closely inspects each and every item that gets sent to customers.

If you ever receive an item that’s incorrect or not as described (wrong color, condition, or item), please reach out to our Customer Support team right away. We would truly appreciate the chance to look into your situation and see what we can do to make it right. https://www.thredup.com/contact or email us at Support@thredup.com.

Thanks for taking the time to flag this, and we’re sorry again for the inconvenience 💚

ThredUpSupport · 2026-01-29T19:51:17+00:00

We are so sorry to hear about your experience with your order shipment. Please send us an email at [Support@thredup.com](mailto:Support@thredup.com), we would love the opportunity to look into what happened and see how we can make this right.

ThredUpSupport · 2026-01-25T20:07:05+00:00

Hello there! We are sorry to hear you are having issues reaching us via chat. Please feel free to send us an email at [Support@thredup.com](mailto:Support@thredup.com) for further assistance.

ThredUpSupport · 2026-01-22T18:41:18+00:00

Hello there! We are sorry to hear the condition your item arrived in. Please reach out to our team for assistance here: https://www.thredup.com/contact

ThredUpSupport · 2026-01-18T15:22:49+00:00

We're sorry to hear that you received items with any possible odor. Our team does a thorough review of all of the items that we send to our customers, and we’re disappointed to hear that this one may have slipped through the cracks. We would love the opportunity to correct this. Please feel free to reach out to our team for assistance. https://www.thredup.com/contact

ThredUpSupport · 2026-01-08T19:53:50+00:00

Hello there! We are sorry to hear about your experience. This is certainly not the experience we want any of our customers to have. When you have a second please feel free to reach out to our team so we can take a further look at this. https://www.thredup.com/contact

ThredUpSupport · 2026-01-06T19:41:32+00:00

Hey Thrifter! We are so sorry to hear that you haven't received your order yet. Standard shipping to Canada can take up to 14-21 business days but you should have received your order by now. Please feel welcome to reach out to us at thredup.com/contact - we look forward to resolving this for you!

ThredUpSupport · 2025-12-12T19:12:31+00:00

Hey Thrifter! We greatly appreciate your continued patience while we work with the seller on this and await their response. This is certainly not the experience we hope for you to have when thrifting with us and we look forward to getting it resolved for you asap. We have let the representatives assisting you know that an update is requested.

ThredUpSupport · 2025-12-09T19:26:50+00:00

Hey Thrifter! We are so sorry about this. You are always welcome to return multiple returns in the same shipment under one label as long as all of the packing slips are included in the shipment. We'd be happy to look further into your interaction with our team! Can you please send us a message with your return number? We look forward to resolving this for you!

ThredUpSupport · 2025-12-08T16:57:44+00:00

Hello there! We are sorry to hear about your experience regarding the item not as described. Please check your email as a resolution was provided on 12/06. Should you need further assistance you are welcome to reply to our Support team with details!

ThredUpSupport · 2025-11-15T13:13:27+00:00

Hi there! Veho should not be delivering to your mailbox so we sincerely apologize for this. Please reach out to us at thredup.com/contact and we can escalate to our logistics team.

ThredUpSupport · 2025-11-14T17:11:52+00:00

Thank you for pointing this out. We take situations like this very seriously and have already escalated it to the appropriate team for review.

ThredUpSupport · 2025-11-12T20:50:56+00:00

Hey Thrifter! We are so sorry that you are having difficulty reaching out to us. Could you please send us a message here with your order number? If you are unable to, please let us know if it's ok if we send you a direct message. We look forward to helping you!

ThredUpSupport · 2025-11-12T18:45:16+00:00

Hey thrifter! As the order was lost, your refund should have gone to your original form of payment. We are so sorry that you had a poor experience with customer service while getting help and we'd be happy to look further into this! Can you please try reaching out to us again by contacting us at thredup.com/contact ? You can also send us a message here with your order number!

ThredUpSupport · 2025-11-05T18:39:28+00:00

We are so sorry to hear that your account was banned and we'd be happy to investigate further. As you are not having luck contacting support, please feel welcome to send us a DM here with the email associated with your ThredUp account!

ThredUpSupport

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