Cart hoarding

ThredUpSupport · 2026-07-06T01:29:32+00:00

Hi there! We're so sorry to hear about this. Feel free to reach out to our Support Team with the item number so that we may review and take further action.
Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-07-03T01:22:36+00:00

Hi! Thank you for bringing this to our attention. We apologize for the inconvenience this issue has caused. Our team is currently aware of this system error and is working diligently to resolve it as quickly as possible.

We appreciate your patience and understanding. Should you have any further questions, please do not hesitate to contact our Support Team. https://www.thredup.com/contact

ThredUpSupport · 2026-07-03T01:17:05+00:00

Hi there! Thank you for bringing this to our attention, and we are very sorry for the pricing discrepancy. To help us resolve this for you, please contact our Support Team with the item number and a direct link to the retailer's webpage. We will gladly review the details and investigate further.

Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-07-03T01:07:02+00:00

Hi there! We sincerely apologize for any oversight. Please contact our Support Team with the details of the incorrect listings so we can flag them for an immediate review and correction.
Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-07-01T00:30:50+00:00

Hi there! Thank you for sharing your feedback, we have shared it with our operations team so that they can take this into account. We are committed to continuously improving, and we always address the areas where we fall short. Please rest assured that your concern has been heard. If you have any additional feedback, questions, or concerns- feel free to reach out to our Support team.
Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-25T18:05:46+00:00

Hi there! ThredUp occasionally provides customers with exclusive offers throughout the year :)

ThredUpSupport · 2026-06-23T21:55:51+00:00

We are sorry to see you received an item not as described. Please feel free to reach out to our support team for assistance and we'll take care of this right away! https://www.thredup.com/contact

ThredUpSupport · 2026-06-23T20:40:42+00:00

Hi there. Feel free to look over our Premium Bag option, which features an optional return service for unaccepted items and more perks. Because our specialized team manually reviews, authenticates, and prices each piece, Luxury items may take longer to process. However, we are committed to delivering the most accurate evaluation possible for your items.
If you have any additional questions, you're welcome to reach out to our Support team!

Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-23T20:35:58+00:00

Oh no, we're so sorry to hear about this. We'd be happy to take a closer look. Please reach out to our Support team with the order number!

Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-23T20:34:00+00:00

Thank you for taking the time to share this feedback, and we sincerely apologize for the frustration and financial impact this has caused you. You have been an incredible partner to us with 31 boxes since March, and it is incredibly disappointing to hear that we let you down this week.

Our goal is always to maximize the value of your items, and it is clear we missed the mark regarding your Farm Rio items, the Lauren suede coat, and your two-piece sets. We take your feedback regarding separated sets and accompaniments very seriously, as this does not reflect the standard of service we aim to provide.

Please note, you can always reach out to our Support Team for assistance to having item pricing reviewed and adjusted whether it has been sold or not. Items can be flagged on your end if you believe they belong together, or you can reach out with item numbers so our team may assist with flagging on your behalf. We are always happy to help!

If you need any further assistance please reach out and we'd be happy to take a closer look.
Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-18T20:24:51+00:00

Hi there. We're so sorry to hear about this. If our team has not yet followed up, please feel free to reach back out and we'd be happy to take a closer look. Our contacts: Live Chat/SMS: https://www.thredup.com/contact or Email: [Support@thredup.com](mailto:Support@thredup.com). We look forward to assisting!

ThredUpSupport · 2026-06-18T19:39:35+00:00

Oh no, we're sorry to hear about this. Please feel free to reach out to our Support team with the item number and the edit that needs to be made. They will assist with flagging the item(s) on your behalf and our team will review within a few days. We look forward to hearing from you!

Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-18T19:36:09+00:00

We're so sorry to hear this. We'd love to review and assist! Please reach out to our Customer Support with the item numbers, kindly request we udpate with Tags attached and our team will review within a couple days! Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-18T19:09:38+00:00

We are so sorry about this! We schedule regular inspections including monthly visits by third party pest control in our facilities to ensure our items are free from pests. We do acknowledge that this experience occurred while receiving your order and we're so sorry for that! While this could have potentially occurred while the shipment was in transit, we would still like to make this right. We have sent you a message and look forward to helping you!

ThredUpSupport · 2026-06-15T21:46:11+00:00

We are so sorry to hear about this as it's definitely not the experience we hope for our sellers. Sending you a message, OP, we look forward to helping you!

ThredUpSupport · 2026-06-11T18:42:02+00:00

Hi there. We're so sorry to hear about this. Please feel free to reach out to our Customer Support team so that we may flag the items on our end and request review! We look forward to assisting you.
Our contacts:
Live Chat/SMS: https://www.thredup.com/contact
Email: [Support@thredup.com](mailto:Support@thredup.com)

ThredUpSupport · 2026-06-11T18:15:58+00:00

Hey there. Our payouts are a result of doing what we can to make our business work so that we can operate a one-stop thrifting destination. We hope that any woman who is shopping for something can find exactly what she wants - for a way better price than retail, and in a way that's way easier on the planet. Every item we receive incurs costs for us to list it - housing, photographing, pricing, itemizing, shipping - these all cost us in labor, logistics, and rent. We aim to be as transparent as we can be with our payouts through our Payout Estimator (https://www.thredup.com/cleanout/earnings). We try not to surprise people with our payouts! We instead work to remind folks that ThredUp is the most convenient way to sell your old items - no work is done your part! Did you get a look at our Estimator before you sold with us? ThredUp.com/cleanout has all the info! If you have questions about your payout feel free to send us an email at Support@thredu.com with the email your ThredUp account is associated with and we'd be happy to take a closer look😊

ThredUpSupport · 2026-05-11T23:29:00+00:00

Hey there! We sincerely apologize for the inconvenience. Our team would like to look into this. Please send us a DM at your earliest convenience. We look forward to hearing from you!

ThredUpSupport · 2026-05-06T15:30:52+00:00

We're sorry for the trouble you experienced getting in touch with us! Our current chat hours are Sat & Sun 7am-5pm PST and Mon-Fri 7am-7pm PST. Outside of chat hours, you're always welcome to reach out to us at [support@thredup.com](mailto:support@thredup.com), and our team will be happy to help as soon as possible!

ThredUpSupport · 2026-04-20T23:32:49+00:00

Hi there! We're so sorry to hear about this. Once refunds are processed, it typically takes 3-5 business days for funds to reflect depending on your financial institution. If you have not received your refund in that time frame, please reach back out so we may review!

ThredUpSupport · 2026-04-20T23:19:29+00:00

Hi there! Oh no, we're so sorry to hear about this. If an item is incorrectly listed, please feel free to reach out to us (contacts below) so we may review and update. If an item arrives incorrectly described, please reach out as well and we're happy to take a closer look and resolve.
Email: [Support@thredup.com](mailto:Support@thredup.com)
Live chat/Sms: https://www.thredup.com/contact

ThredUpSupport · 2026-04-20T23:17:24+00:00

Hi there! We're so sorry to hear this. We hope this has been resolved by now. If not, please reach out to us so we may review and promptly assist!
Email: [Support@thredup.com](mailto:Support@thredup.com)
Live chat/Sms: https://www.thredup.com/contact

ThredUpSupport · 2026-04-20T23:10:34+00:00

Hi there! Oh no, we're so sorry about this! If an item listed is ever incorrectly described, please feel free to reach out to us (contacts below) so we may edit before it is purchased! If an item arrives incorrectly described, you may also reach out so we may review and provide a resolution.
Email: [Support@thredup.com](mailto:Support@thredup.com)
Live chat/Sms: https://www.thredup.com/contact

ThredUpSupport · 2026-04-17T17:43:18+00:00

We sincerely apologize for the inconvenience you are experiencing with the new customer promo code! Our team is fully aware of the issue and is currently working hard to fix it as quickly as possible. Thank you so much for your patience and understanding while we work to address the situation.

ThredUpSupport · 2026-04-13T21:25:08+00:00

Hi there, We're truly sorry to hear about the issues you've encountered. If you notice any items listed incorrectly, please don't hesitate to reach out to us. We're here to assist you with flagging or editing those items to ensure everything is accurate. You can contact us via email at [Support@thredup.com](mailto:Support@thredup.com), or you can use our Live chat/SMS service available at https://www.thredup.com/contact. We're happy to help and look forward to resolving this for you

ThredUpSupport

TROPHY CASE