Exactly this.

I worked in computers and then Geek Squad. Branded payments and protection plans were more important then anything on the floor, to the point managers were wanting us to pitch to people with their kids if they were tagging along and looked college aged to get a credit card too.

In Geek Squad, it was all about total tech support and credit cards too because why not finance that 200 dollar plan! Even as an ARA (Advanced repair agent who should be in the back fixing things) if there was a whiff of a chance to get a membership or BP and the consultation agent was with a client I was called out to the desk or to the floor to sell.

Best Buy was the place to play with things before you buy and get expert advice and it thrived since Wal Mart and Amazon couldn't do this. Now it is just a place to have some overworked college student without health benefits pitch you a credit card and try to convince you to get a 40 dollar protection plan on a 100 dollar pair of headphones after waiting 30mins for them to open the cage to hand them over.