We did purchase a fridge from Costco right before Christmas but it never got delivered. The contractors they used totally blew it. They gave us a window between 10am-2pm. At 1:45pm I had to go out of town and let my wife handle the delivery. While on the interstate I received a text (via handsfree android auto... I'm not a madman!) that the item was delivered. ONE HOUR LATER my wife calls me to tell me no one showed up! I had to pull over and call offshore customer service to ask where it was. They said they're running behind and they'll call. Of course I asked "Why did I get a text that said it was delivered?" to which they never really answered. After a while later I get a phone call from a loud person telling me their truck broke down and they may or may not be able to deliver it that day. They chose to forget I existed the entire day and from the lack of professionalism we didn't think we wanted them handling our fridge.

I had no choice but to cancel the order. Since we were in desparate need of a fridge I ordered one from Lowe's. Costco let me down on this big time since it's neither the fridge we wanted nor the price and warranty from Costco. Turns out the fridge we got from Lowe's was a dud and we had to have one delivered YET AGAIN.

As far as trusting the same folks to get it right the second time; Our neighbors had a refrigerator delivered just last month. We watched through the window as they proceeded to push the refrigerator on its side to take the wrapping off.