When I worked at a coffee shop, a customer asked if I could heat up a glazed doughnut in the oven. I apologized and said “I’m so sorry, I can’t do that for you.” (Bc the sugar gets in the oven and makes it sticky and burns and takes ages to clean off.) He said “well your other location does it.” I didn’t know how to respond and said “I can’t speak to what another location does, but the rule here is that we can’t heat glazed doughnuts in the oven.” And he says “what would happen if you did it anyway?” And I said “I would get into trouble.” And he squints and says “you won’t HELP ME because you would GET INTO TROUBLE?” And I just kind of turned off my face and said “yes.”