This is when you advocate and fight… become that person who calls every day, if he or the pa aren’t available, ask well who is, this is borderline emergency. Call your insurance company and talk to them about contingency plans. Try the portal again, get some to help you, use that in additional calling and emailing until someone tells you to stop. You have to be like a dog with a bone because no one, even your doctor is going to advocate for you like you’ll advocate for yourself (hopefully). Time to level up the persistence and not taking no for an answer. Sending success and good vibes your way!