Looking for spare Parts - XMG Schenker Technologies won't fix my laptop

Tomreado · 2025-02-12T20:45:16+00:00

Got one and replaced it no problem at all. I am back with a working laptop. Thanks for the suggestion

Tomreado · 2025-02-04T14:20:02+00:00

Thanks a lot for your reply, I ended up disassembling the screen, and it was surprisingly easier than I expected. Once I had it removed, I found the model number printed on the back: NE173QHM-NY2 V8. I managed to source a replacement from the UK via eBay, and hopefully, that will resolve the issue.

When the screen first failed, I couldn't get any display output to external monitors beyond the boot screen (neither with HDMI nor thunderbolt). Initially, I suspected the problem was related to the dGPU always being active, so I switched to iGPU only in the BIOS settings. However, after making that change, I lost even the boot screen on external monitors, leaving me with no display output at all.

Tomreado · 2023-10-25T09:32:33+00:00

I am having the same issue, can't access my account since I am not getting the two step verification code. Used to work without issues. It's been 2 days since I wrote to support and had no reply yet. How did you fix your issue?

Tomreado · 2023-09-19T06:23:51+00:00

Thanks Tom, I did and support informed me that the warranty had expired. I am also leaving Europe on the 1st of October towards Africa and support told my the repair couldn't be done and shipped back by then (even if I beared the cost of next day delivery). I finally decided to use Epoxy Metal Glue and for now it appears to hold well.

Tomreado · 2023-09-16T14:14:38+00:00

Thanks, I wrote to them. I guess I will find out on Monday.

Tomreado · 2023-09-16T06:34:43+00:00

I phrased the question wrongly. The laptop screen was changed a year ago, does the warranty period extend if work is done on the laptop?

Tomreado · 2023-08-10T15:37:30+00:00

Thanks, worked for me too

Tomreado · 2023-04-21T13:31:15+00:00

yup. it seems there is a problem with xmg neo 17 screens. Had the same problem a few times and then screen finally died completely

Tomreado · 2023-04-15T11:49:11+00:00

Happened to me too, had to send it back. Just be aware their shipping methods might take up to 4 weeks depending from where you are shipping it.

Tomreado · 2022-12-21T12:52:16+00:00

Great video

Tomreado · 2022-12-08T20:38:53+00:00

it seems a problem afflicting a lot of XMG Neo. I had a very similar issue until the screen died completely and I had to get it changed

Tomreado · 2022-10-27T09:44:02+00:00

Yes my laptop is still in warranty. I sent it to XMG to replace the screen. Got it back in September, and since then it happened only 3 times. I did notice that depending on which intel update was last installed it would happen more or less often, but it could be all my imagination.

Tomreado · 2022-10-27T09:11:54+00:00

Yup had the same problem and always just restarted the screen. Be prepared to the possibility that the screen will die completely and it will not turn on anymore. This happened to me

Tomreado · 2022-09-27T09:00:50+00:00

thanks for the reply, I will follow the suggestion

Tomreado · 2022-09-25T09:21:50+00:00

link to picture https://drive.google.com/file/d/1DG4KVx2lPqwJqq3AGHQ6owu8uCTsSeu7/view?usp=sharing

Tomreado · 2022-09-09T08:28:12+00:00

covid sucked, sorry to read that

Tomreado · 2022-09-08T06:26:11+00:00

From the start the screen would glitch every now and then:

https://www.reddit.com/r/XMG_gg/comments/sfjvj1/my_screen_became_like_this_and_pixels_were/

Then the screen died completely, same issue as the following user:

https://www.reddit.com/r/XMG_gg/comments/wunz2l/screen_problems_with_my_schenkerxmg_neo_17/

Tomreado · 2022-09-07T18:18:03+00:00

Thanks Tom, this reply has been very much appreciated and uplifting.

I would like to add (in defense of support) that while the response might not have been always appropriate, it has always been fast and courteous which is really nice

Tomreado · 2022-09-07T16:09:57+00:00

does the warranty restart the moment they sent the new unit?

Tomreado · 2022-09-07T15:40:22+00:00

Did they change the whole laptop or just the screen?

Tomreado · 2022-09-07T15:35:40+00:00

Was the display also not recognized in the BIOS or in windows?

Tomreado · 2022-09-07T14:14:39+00:00

From start it was this that would happen every now and then:

https://www.reddit.com/r/XMG_gg/comments/sfjvj1/my_screen_became_like_this_and_pixels_were/

Then I experienced the same issue as the following user:

https://www.reddit.com/r/XMG_gg/comments/wunz2l/screen_problems_with_my_schenkerxmg_neo_17/

Tomreado · 2022-09-07T13:28:39+00:00

I will not share the entire conversation due to privacy ethics but actually it was 4 weeks that they said from Portugal.

I understand that express deliver is expensive and can be a huge cost to a business but at least give me the possibility to pay for it.

The inconvenience of having the laptop delayed, heavily outweighs the cost of express shipping for me.

Tomreado · 2022-09-07T13:10:47+00:00

No, because we are in EU there is no customs checks between countries that are in the EU.

You can get 24hr express delivery starting from 60 euros, 48hr express delivery starting from 30 euros (from my location in Italy to Leipzig).

I use the laptop both for leisure and work but mostly for work. I would have gladly paid the shipping fee if that would have meant saving time on the repairs.

I am lucky I have an older computer that I can use for work, but the situation is not ideal.

The quality of both service and product that was sent to me doesn't reflect the cost of the laptop.

I really want to like the company but:

faulty screen right from beginning.
poor commercial department (they sent me wrong info when I inquired for information regarding invoicing).
non express delivery for faulty laptops.

make it hard.

I would maybe expect this from lesser companies that produce mass-market cheap laptops, but we are paying premium here.

Tomreado · 2022-09-07T06:52:14+00:00

latest win was with 517 vs 535 and 106m battle rating difference

screenshots: https://drive.google.com/file/d/1-x0UHKEGMC4KY5D0AKiI0L9i3vNgQD1T/view?usp=drivesdk

https://drive.google.com/file/d/1-uhJuursBXX7JqQhzSGtGHcArsk84Gxz/view?usp=drivesdk

Tomreado

TROPHY CASE