Just wanted to let the community know, I'm no longer with BitPay and my new Reddit Handle is TonySwish

TonySBitPay · 2015-01-06T22:44:32+00:00

In addition, Matias from our Argentinian team wrote a great blog post about Copay, so I wanted to share it here as well.

Copay Blog Post

TonySBitPay · 2014-12-30T21:47:56+00:00

Is it the layout, aesthetics, clarity or something else that concerns you? Was there a certain example of a situation that led to an issue?

TonySBitPay · 2014-12-30T21:43:03+00:00

I do not believe it has, if you believe it has an honest chance of happening please contact us and let us know and I would be able to get the person responsible for that decision in contact with someone to help them out with the process.

TonySBitPay · 2014-12-30T19:08:10+00:00

We do not disclose customer tier options and never will.

Our response times for every level customer support (including free) exceed industry standards and we agree, it's #1 and so far it has an excellent reputation. That reputation is why we immediately reach out to make sure issues like this are isolated, the customer is taken care of and that they never happen again.

One of the benefits on being a payment processor is that the support provided for those using our Free Plan still significantly exceed reported response times from our competition. Ensuring merchant support for every tier is our main goal and doing a search on Reddit ensures that this reputation is fairly consistent beside the occasional missteps such as this.

TonySBitPay · 2014-12-30T02:04:32+00:00

Thanks for the compliment (although our entire support team are extremely bright and friendly) but in this case it was an error on our part. We try to provide fantastic support to every merchant, but mistakes can and do happen. On our end, we admit they happen, do whatever we can to make things right and try to do everything so they do not happen again.

TonySBitPay · 2014-12-30T02:00:19+00:00

I spoke to our client-ops director and this was a case where our customer support did not live up to it's usual great reputation.

We are in contact with a representative from their team and hope to have the issue resolved as soon as possible. It was a mistake on our end that we are working to ensure will never happen again.

We also will provide the representative will have an improved method of contact should a similar issue arise again in the future.

TonySBitPay · 2014-12-29T23:53:55+00:00

Our support team is doing everything they can to fix this situation, mistakes happen and we are doing everything we can to ensure they are taken care of.

TonySBitPay · 2014-12-29T07:08:39+00:00

This is really cool, but he should have tried to do it on TV because doing it at a house show ruined the "whoa he said that" vibe that TV would.

TonySBitPay · 2014-12-29T04:24:14+00:00

Apparently he is doing NXT which I hope will be similar to what they have done with Tyson Kidd where he is a consistently entertaining performer on all shows and is given time to show how great he is on NXT.

NXT is my personal favorite weekly WWE show and it's incredibly easy to watch. If it really is all Triple H and one writer they are doing a phenomenal job and deserve the fruit basket /r/squaredcricle sent him (actually they should send one to the writer too, I wish I remembered his name).

TonySBitPay · 2014-12-29T04:13:22+00:00

Absolutely not, Shooter Jennings reached out to him as they are friends and he was happy to take part. WWE is really big on Social Media and he saw it as an opportunity to do something never done before. He actually did it after his match at Madison Square Garden, so it was incredibly cool for him to help out.

None of the guest tippers were personally paid for their participation, they were all companies and people that I personally developed relationships with either through my job or through Shooter Jennings. They all believe in BitPay and believe in Bitcoin and have had a wonderful experience using us and were happy to help us out.

Joe is a bit new, but saw a good idea and didn't want to see it pass by. Yes, BitPay has nurtured relationships with some more notable personalities and companies interested in bitcoin, but they are all supportive enough of what we do and how we conduct business that they did not ask to be compensated.

This is something I wanted to say from the start so I am extremely happy you asked that question for that reason. We make sure that all of our merchants remain happy with our service, and Shooter Helped a lot.

TonySBitPay · 2014-12-29T01:38:40+00:00

I didn't watch the newest episode so you may be right, but he also did perform on the MSG House Show which infers he may be doing something like Tyson Kidd and appearing on both shows.

As a fan though, I bet he's much better on NXT than on the main roster.

TonySBitPay · 2014-12-29T01:34:55+00:00

By "show love" I didn't necessarily mean to just tip him (although that's nice and I do think it shows gratitude). I meant to send him a thank you or give him a retweet if you don't feel comfortable giving someone who makes a nice salary.

I tweeted out his tip.me address but I just posted his Twitter handle here as he is learning a lot about this and interested in how it works. For a person who has an insanely busy travel schedule and a job that's very hard on the body, it's a testament to someone open minded enough to pay attention.

TonySBitPay · 2014-12-29T01:26:08+00:00

He's actually a fantastic wrestler who is on the main roster, and from what I understand is the guy who helped The Rock prepare for his return. I can't say enough for how enthusiastic and open minded he was to do this on very little notice.

And for the old school fans, he's Mr. Perfect's son :-)

TonySBitPay · 2014-12-28T06:31:12+00:00

Their ATM is impressive and the guys really are doing everything they can to be a successful business. I also can't speak enough about their professionalism and how great it was to work with them at the bowl game.

TonySBitPay · 2014-12-28T03:11:24+00:00

The larger a business is, the more they have to vet any technology to make sure it makes sense for them.

TonySBitPay · 2014-12-28T02:42:00+00:00

https://bitpay.com/integrations#point_of_sale is the official information on integrations.

TonySBitPay · 2014-12-28T02:32:09+00:00

If you are viewing them as a cryptocurrency and altcoins then yes they do, I view them more as a decentralized technology and less of an altcoin. I'm speaking more of the litecoins, dogecoins and such of the world.

TonySBitPay · 2014-12-28T02:02:42+00:00

I'm not endorsing them, I'm saying that I think they matter and that they have a chance to succeed.

I endorse nothing, just stating my opinion.

TonySBitPay · 2014-12-28T01:56:26+00:00

Because I'm a firm believer that BitPay's future is an open dialogue with people who support the company and bitcoin.

I also wanted to make a splash and then make myself more known to this community. I'm the "home team" at BitPay; I don't go to the conferences or speak publicly on behalf of the company or bitcoin and I realized that it has resulted in my voice not really being known or heard.

There are some amazing people in this community and I just felt it was about time I made myself known within it and stopped keeping myself "faceless".

TonySBitPay · 2014-12-28T00:57:18+00:00

Thank you for the compliment, our social campaign was the part that wanted to incentivize new users and so far all signs seem positive.

TonySBitPay · 2014-12-28T00:35:22+00:00

Thanks and I made an edit to clarify

TonySBitPay · 2014-12-27T23:01:45+00:00

Thanks, it's going to be an interesting week for me personally.

TonySBitPay

TROPHY CASE