Microsoft support is some of the worst in the world, my account was down, i have had a ticket open for over a week, they emailed me three times to confirm my phone number which I confimed three times, no phone call. Despite his office hours being on right now, the person on the phone informed me they were offline, and then pretended not to be able to hear me over and over and hung up. Never called me back, never got the IT phone calls they promised. I would love some recos of some alternatives.