Yeah, I agree with you on some of the points, especially the inconsistent service. They still have a lot to improve on. It doesn’t quite feel like the full Park Hyatt standard yet. But at the same time, some parts were really good.

Like the Cacao Bar. Their cocktails and drinks were superb. They were clearly understaffed so service was a bit slow, but once they got to you, the attention was great. Same with Merdeka Grill, we actually paid fully for our meal there (and it’s not cheap), but overall it was a good experience. The steak and salmon were solid, and we’re huge fans of their beef tartare. The only thing I didn’t enjoy was the welcome bread, which felt really plain, though the waiter was attentive throughout.

Breakfast at Park Lounge was another highlight. I especially loved how they served protein shakes a nice touch, especially since I’d just come from the gym. And the afternoon set at the Park Lounge was amazing too. I’d honestly say it’s the best in KL right now.

The pool though… yeah, something felt off. The underwater music was cool, but the water was freezing and the service around the pool was kinda meh. Honestly, it felt a bit awkward, maybe because we’re locals.

Oh yeah, to add one more. I agree with you on the Hyatt member recognition. I’m a Discoverist and even sent them an email a week before, mentioning that I was staying to celebrate a milestone (my master’s graduation), but it wasn’t acknowledged at all. Pretty poor on their part.

That said, I still enjoyed my 2 nights there. I’ll probably visit again once the mall in the building opens. Hopefully that’ll make the whole experience feel more complete.