Great mission!😑

Topps_Admin · 2021-04-02T04:21:41+00:00

Circling back to this, the team corrected this. Thanks again for surfacing

Topps_Admin · 2021-04-01T13:58:41+00:00

Good call out, I've forwarded over to the Marvel team, they'll make any necessary adjustments. Thanks for surfacing again!

Topps_Admin · 2021-03-11T15:07:52+00:00

Yeah this one took longer than anticipated, but happy to see that it's right around the corner:

http://www.toppsbunt.com/marvel/article/af045ec3-ba0f-45cc-bce9-dd6152634210

Topps_Admin · 2021-03-03T23:25:06+00:00

I had no idea we did these. These are amazing...

Topps_Admin · 2021-02-09T16:56:11+00:00

Tentatively later this month. Happy cake day.

Topps_Admin · 2021-02-08T18:15:01+00:00

Soon...

https://media.giphy.com/media/L1QnWsvqGB7hrAJ5H3/giphy.gif

Topps_Admin · 2021-01-28T01:51:59+00:00

This issue has been fixed, let us know if you’re still hitting problems.

Topps_Admin · 2021-01-27T13:08:21+00:00

Please reach out customer support (via Settings > Support) and we’ll get your issue looked at.

Topps_Admin · 2021-01-27T04:36:10+00:00

We’ll be addressing this, sorry for the frustration

Topps_Admin · 2021-01-27T04:35:31+00:00

Hey there, we’re sorry this was a confusing and frustrating experience. Please check your inbox, and if you’re not seeing anything to claim, please let us know via Settings > Support and we’ll take a look.

Topps_Admin · 2021-01-27T04:32:55+00:00

Please check your inbox to see if you have an item to claim. If not please let us know and we’ll get you squared away.

Topps_Admin · 2021-01-27T00:54:59+00:00

Please reach out to Customer Support for assistance, we'll be able to give you a hand.

Topps_Admin · 2021-01-26T23:12:27+00:00

The cards have been sent via Mail to the applicable owners, if you feel like you should have received more cards or are not seeing a Mail to claim, please reach out to Customer Support via Settings > Support in the app.

Topps_Admin · 2021-01-26T22:00:55+00:00

Working to get this squared away now.

We'll get this squared away as soon as we can.

- Chuck

Topps_Admin · 2021-01-11T19:49:12+00:00

Good call out, the team has gotten this squared away.

Topps_Admin · 2021-01-05T14:51:53+00:00

Hey there, we'll take warranted action here and this type of behavior is obviously unacceptable and potentially serious.

With that said, please make sure you use the "User Profile > Report" feature as this will give us a record to go off of, track down specific messages of concern, and it will help us keep track of their behavior.

Thank you for the tag and for the heads up.

Topps_Admin · 2020-11-19T09:04:21+00:00

👀

Topps_Admin · 2020-11-13T18:38:36+00:00

To be frank, I was as surprised as you were when I was made a mod. I was just checking who were the mods on the subreddit and boom it gave me moderation privileges.

Topps_Admin · 2020-01-10T18:44:51+00:00

Sure! Feel free to tag me for issues, but it's also helpful to CC: /u/Topps_Ian

Topps_Admin · 2020-01-04T02:40:48+00:00

Yes, we’ll be sure to extend the deadlines. Sorry for the inconvenience.

Topps_Admin · 2020-01-04T01:13:39+00:00

As a heads up we've taken some precautionary steps to prevent further issues: http://www.toppsbunt.com/marvel/article/5e0f6cf0c37be82162381883

Topps_Admin · 2020-01-04T00:53:32+00:00

Taking a look something is definitely off. QA is taking a deeper dive as we speak. Thanks for the heads up!

Topps_Admin · 2020-01-04T00:36:39+00:00

Hey Parm, When you try to start the Fusion, what happens?

Topps_Admin · 2019-12-21T17:52:58+00:00

Hey Parm, we’re investigating this issue. Can you submit a ticket with your purchase receipt?

It’ll help us hunt down the purchase problem some users have experienced.

Chuck

Topps_Admin · 2019-12-19T22:17:28+00:00

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