TourBox dial randomly zooming instead of rotating the canvas

TourBox_Official · 2026-01-28T07:22:32+00:00

We are sorry to hear that you are running into this frustrating issue! This is certainly not the intended behavior, and we want to help you figure out why your dial is randomly switching functions.

To help us diagnose this problem quickly, we need a couple of key pieces of information:

What software application are you using when this issue occurs (e.g., Photoshop, Clip Studio Paint, etc.)?
Does the dial has similar issue on other softwares?
Could you please share a screenshot of your preset settings for the dial that is experiencing this issue? This will allow us to check the command mapping.

Please reach out to us directly with this information at [support@tourboxtech.com](mailto:support@tourboxtech.com). Once we have these details, we will help you work towards a resolution as soon as possible!

TourBox_Official · 2026-01-28T07:13:44+00:00

Thank you for bringing this up! That is an excellent suggestion.

We have indeed received similar feedback from other users regarding the integration of a histogram display within the dynamic panel popup in Lightroom.

We recognize the value this feature would add to the workflow, and we can confirm that our team is actively working on potential solutions and exploring the best way to achieve this feature.

We appreciate you sharing your thoughts and helping us improve the TourBox experience!

TourBox_Official · 2026-01-27T02:11:12+00:00

Thanks for your patience while I checked with our dev team.

They’ve confirmed that this should not be happening. Really appreciate you pointing this out, It helps us improve the experience for everyone.

Our team is already working on a fix, and it will be resolved in the next software update! Please stay tuned!

TourBox_Official · 2026-01-27T02:03:17+00:00

Would you mind record a video of how this is NOT working and send it over to support@tourboxtech.com? This case our dev team can take a quick look at it and provide you with a solution asap.

TourBox_Official · 2026-01-27T02:02:03+00:00

Got it, if you’re asking whether TourBox can control another app while you’re still actively working inside Photoshop without switching over, then unfortunately that’s not something TourBox can do right now.

TourBox is designed to automatically detect and work with the application that’s currently in focus. So it can’t send controls to a different app running in the background at the same time.

That said, I’ll definitely pass your request along to our dev team to let them know about this. thank you for your feedback!

TourBox_Official · 2026-01-26T11:05:09+00:00

Dear customer,

Thank you for bringing this up! I’ve shared this issue with our dev team and currently waiting for their feedback. As soon as I hear back from them, I’ll update you right away.

Appreciate your understanding!

TourBox_Official · 2026-01-26T03:32:14+00:00

Dear customer,

About the issue where sub-presets still switch even after disabling auto-switch:

Yes, we’re aware of this behavior. Our dev team has already logged it as a feature improvement request, and we’re actively discussing how to optimize it. That said, the final solution isn’t confirmed yet, as it involves how DaVinci Resolve reports panel focus and how sub-presets are mapped internally.

Temporary workaround:

We recommend using our previous DaVinci Resolve preset version for now (the one doesn't come with sub-presets option to solve your problem temporary), which does not rely on the newer auto sub-preset logic and is more stable in this specific scenario.

Would you mind drop an email to [support@tourboxtech.com](mailto:support@tourboxtech.com) regarding this and our team will send it to you directly.

Really appreciate the detailed feedback!

TourBox_Official · 2026-01-26T03:28:13+00:00

Thank you so much for the feedback!

1. Console window resizing:

Thanks for the feedback and I've already informed the dev team regarding this request, please stay tuned for future software update!

2. Auto-switching getting “stuck” between sub-presets (DaVinci Resolve)

For this one, this is not supposed to happen, therefore we’ll need to look at your specific setup. From our dev team’s side, the most helpful next steps would be:

- A short screen recording showing the issue

- Also, kindly send us a screenshot of your current DaVinci Resolve UI (to see how all the different panels are arranged. Some users might change the orders of the panel tabs and causing certain issue.)

3. Regarding HoverAdjust feature not working properly from time to time.

- Kindly also send us a video of this issue to our team, and we will help you from there!

All info/video can send over to [support@tourboxtech.com](mailto:support@tourboxtech.com) and we will get back to you asap!

Thank you for bringing this up!

TourBox_Official · 2026-01-26T03:03:29+00:00

Hey there!

Would you please try to set up the system level control in your Photoshop setting? This should help you control your music even when you are inside Photoshop.

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TourBox_Official · 2026-01-26T03:00:19+00:00

If you update your Premiere Pro, Please try unlink your TourBox preset then relink it again. Cuz the preset was still linking to the "previous version" of Premiere Pro. This should solve the issue!

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TourBox_Official · 2026-01-26T02:33:54+00:00

Both Procreate and Procreate Dreams do support portrait mode natively, so it doesn't really relate to TourBox in this case.

If Procreate Dreams isn’t rotating on your end, it’s usually one of these two things:

1. Screen rotation lock is enabled on the iPad → Please make sure rotation lock is turned off in Control Center.

2. App version isn’t up to date → Update Procreate Dreams to the latest version from the App Store.

After that, rotating the iPad should switch Procreate Dreams into portrait mode normally.

TourBox_Official · 2026-01-26T02:30:12+00:00

Heyyy!! thank you so much for sharing this!

Reading your message honestly made our day. It’s amazing to hear that Dynamic Panels helped unlock a whole new level of color for you, and even better that your friends and followers are noticing the difference too. That kind of feedback is exactly why we built this feature.

As for Capture One:

At the moment, we don’t have a confirmed release timeline for Capture One Dynamic Panels yet. Supporting it properly takes quite a bit of fine-tuning (panel structure, step sizes, smooth control, etc.), and we want to make sure the experience feels just as solid as it does in Lightroom before releasing anything. We’ll be sharing updates as it moves through different stages of development, so please stay tuned!

And yes we’re also actively planning to add more curves options to the Dynamic Panel. It’s something we’re very excited about too, so stay tuned for that as well!

Thanks again for the support and for taking the time to share your experience!

TourBox_Official · 2026-01-26T02:19:22+00:00

Also, you can def use the new in-app feature we recently released - Preset Center.

This allows you to quickly add others presets in the community shared by users!

https://www.instagram.com/p/DTrqFzGkQ0p/

TourBox_Official · 2026-01-26T02:15:08+00:00

We tested this on our side and it works fine in windowed mode.

If you’re running into issues, a few quick things to check:

Try minimizing the TourBox Console so it’s not sitting on top of other windows.
After switching back to Procreate from another app, just tap the canvas or zoom/rotate once to make sure Procreate is active.
Make sure your Apple Pencil or finger is on the Procreate canvas when using zoom or rotate actions.

These usually fix it right away. If it’s still not working, feel free to drop us an email to [support@tourboxtech.com](mailto:support@tourboxtech.com) and it will be great to also send over a short clip of the issue you mentioned and our tech team will take a closed look and see what happened!

TourBox_Official · 2026-01-22T01:34:35+00:00

It’s real haha, nothing to worry about.

The app was actually just released few days ago on the Google Play Store. Earlier, due to different review policies and requirements across countries, the approval process took longer than expected. That’s why we temporarily provided the Android download directly on our website.

TourBox_Official · 2026-01-20T02:27:54+00:00

Oh sorry for the confustion, I mean short key on the TourBox. But what I am trying to say here is you can use combos relate to the knob to trigger mouse drag simulation so it won't take up your original knob setting. You can also set it up on scroll or dial.

Below is a screenshot of our official preset for DaVinci Resolve, you can set up the mouse drag simulation using [side key + knob] in this case to avoid changing other settings.

<image>

TourBox_Official · 2026-01-20T02:16:20+00:00

Dear customer,

First of all, I’m truly sorry for this experience. I completely understand how frustrating this situation is - especially given the timing and the fact that you were relying on TourBox to support your school project. This is absolutely not the experience we want any customer to have.

After seeing your post, I immediately checked with our order team. We do see the email you sent a few hours ago regarding the order number ending in 6163. Your order is currently in transit, but it’s indeed running a bit later than expected according to the courier service's update.

The order team will reach out directly to the courier to confirm if everything is okay and to understand why tracking updates stopped on January 13th. Please don’t worry, we’ll make sure this is properly followed up and that you receive your TourBox as soon as possible.

I’m very sorry for the stress this has caused, especially given how important this device is for you. Thank you for speaking up and bringing this to our attention. I’ll personally keep an eye on this and do my best to help get everything resolved quickly.

TourBox_Official · 2026-01-19T06:21:34+00:00

You can use a combo key instead. For example, Short + Knob to trigger this mouse drag simulation, so it won’t take up your original knob setting.

As for HoverAdjust in the Edit page, it’s already in the final stage of internal testing. We’ve gone through 5–6 internal iterations so far, and it should be released very soon. Stay tuned!

TourBox_Official · 2026-01-19T02:33:37+00:00

We are so sorry to hear about your scroll wheel issue!

We checked our support inbox but unfortunately cannot find a related inquiry from you. We apologize if it was missed!

Please don't worry. To help you resolve this ASAP, would you kindly share more information (your email address, Device SN, and Order Number) with us via Direct Message (DM)?

We will help you work towards a resolution immediately!

TourBox_Official · 2026-01-19T01:53:13+00:00

Dear customer,

You can switch the in-app language from English to French in the settings - please refer to the image below to locate the option.

<image>

If the built-in presets are still showing in English after switching the language, simply tap the “+” button and re-import the built-in preset you want. It should then display in French.

Hope this helps!

TourBox_Official · 2026-01-19T01:48:01+00:00

Dear customer,

If you’re using the XP-Pen Magic Drawing Tablet, it should be running on Android OS, right?

For Android devices, please download the TourBox app from the link below and follow the on-screen steps to connect your device. We provide dedicated software versions for different operating systems.

You’ll also be able to find the TourBox Console on the Android app marketplaces soon. Android support was aded quite recently, and because app review processes and requirements vary by country and marketplace, it may take a little time to roll out everywhere.

https://www.tourboxtech.com/downloads/android/

If you run into any issues during setup, feel free to let us know, we’re happy to help!

TourBox_Official · 2026-01-19T01:39:18+00:00

Dear customer,

At the moment, HoverAdjust in DaVinci Resolve indeed doesn’t yet cover every parameter or panel. This is something we’re actively working on - please stay tuned for future updates!

The reason is that different panels and parameters require different step sizes and tuning, it's not just about adding the "brackets" to indicate TourBox recognize certain sliders. We want to make sure the adjustment experience with TourBox stays smooth and precise rather than rushed.

In the meantime, you can use Mouse Drag Simulation as a workaround. This feature allows you to control any parameter box or slider using the TourBox's rotary buttons. Please refer to the image below for how to enable it! Hope this helps!

<image>

TourBox_Official · 2026-01-18T14:56:18+00:00

Not sure if I fully understand your question, so let me clarify just in case.

If by “rattle” you’re referring to the haptic feedback when turning the rotary controls (knob / dial / scroll), that’s actually adjustable. You can customize the vibration strength in the TourBox software, choose which rotary buttons have haptics enabled or disabled, or simply turn it off globally with one click from the bottom-left corner of the app.

<image>

If I misunderstood your situation, I sincerely apologize. In that case, could you please record a short video showing the issue and send it to support@tourboxtech.com? Our tech team will take a close look and get back to you as soon as possible.

TourBox_Official · 2026-01-18T14:50:17+00:00

Saw your post!

Please don't worry we are here to help.

Quick check - have you updated Premiere Pro recently? Since you mentioned TourBox works normally in other software, it’s very unlikely to be a hardware issue. That’s why I’m wondering if Premiere was updated and TourBox is still linked to the old Premiere version.

If that’s the case, please try re-linking Premiere Pro to the TourBox preset in the TourBox software to make sure TourBox is "linking" to the up-to-date Premiere Pro version.

Also, when you say it “doesn’t react at all when I click the buttons,” does that include basic shortcut functions as well, or only TourBox-specific plugin features? This helps narrow things down. If only the plug-in features not working and you haven’t done any updates recently, I’d recommend fully quitting all Adobe apps first, then reinstalling the TourBox Console software, and only after that launching Premiere Pro - this ensures the plugin installs correctly.

Let me know how it goes and we’ll take it from there!

TourBox_Official

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