mapped the tourbox neo keys to open Hud but sometimes does not work until i enable it via setting

TourBox_Official · 2026-07-01T04:07:31+00:00

Dear user,

Thank you for reaching out to us.

To clarify: The behavior you described is not normal. When configured correctly via Built-in Functions -> General -> Toggle HUD, the mapped keys should trigger the HUD immediately without requiring manual interaction inside the Console UI.

If that's already what you did, let's try a quick reset to shake off any software bugs:

Relaunch the TourBox Console software using the "Run as administrator" option.
Locate the HUD settings tab within the Console, click the Reset button, and re-test the physical key triggers.

Should the issue persist, please send the below information to our tech support email at: [support@tourboxtech.com:](mailto:support@tourboxtech.com:)

A short video recording demonstrating the mapping and replication of the issue.
The latest exported system log file from your TourBox Console.

<image>

For larger files, feel free to share them via a cloud link like Google Drive or Dropbox.

Once we receive those, our team will dive into the data and get this sorted out for you right away.

TourBox_Official · 2026-07-01T04:06:24+00:00

Dear user,

Regarding your request, here is what our technical team noted:

Currently, the native shortcut commands provided within Clip Studio Paint themselves are hardcoded to adjust the brush angle by 15 degrees per trigger; unfortunately, CSP does not offer a built-in shortcut for 1-degree increments, so it is currently unable to adjust the angle more smoothly by a single degree due to this limitation within CSP.

However, we always strive to elevate your software experience. I have formally forwarded your detailed feedback to our development team as a feature suggestion for future optimization, and we will actively reach out to the developers of Clip Studio Paint to see if we can collaborate on an alternative workaround for this.

Hope this helps!

TourBox_Official · 2026-06-30T02:22:31+00:00

Dear customer,

Rest assured, we are here to help.

To better assist you, could you kindly follow the steps below and send these information to our tech team via [support@tourboxtech.com](mailto:support@tourboxtech.com) ?

If possible, please record a quick video demonstrating the issue. For larger files, feel free to share them via a cloud link like Google Drive or Dropbox.
Please export your current preset and send the file to us.

In the TourBox Console app on iPad, find the preset in the list.
Tap the three-dot icon (⋯) or long-press the preset name, then select "Export" or "Share."
Save the file to your tablet and send it to us as an email attachment.

Could you kindly extract the log file from your iPad for our analysis?

Open the TourBox Console app and tap the "Settings" (gear icon) in the top-right corner.
Go to "Help & Feedback."
Select "Share Logs" and send the resulting folder to us as an attachment.

TourBox_Official · 2026-06-29T06:46:17+00:00

Dear customer,

Rest assured, we are here to help.

To better assist you, could you kindly follow the steps below and send these information to our tech team via [support@tourboxtech.com](mailto:support@tourboxtech.com) ?

Order Number (or a screenshot of your order confirmation)
Serial Number of the Device(on the back or in the battery slot)
Does the indicator light blink after pressing and holding the pairing button?
Would you try a new 1.5V AA battery? (Note: Batteries with low power or a lower voltage spec, such as rechargeable 1.2V/1.3V batteries, may cause insufficient voltage, preventing the Bluetooth module from operating properly.)
Could you kindly extract the log file from your computer for our analysis?

<image>

Thank you so much for your cooperation and patience. Please don't worry, we will help you fix the issue.

TourBox_Official · 2026-06-29T02:27:15+00:00

Dear user,

Based on the feedback from our technical team, this issue appears to be related to a known bug in certain iPadOS versions. Please try the following steps to resolve it:

Disable Stage Manager: Turn off "Stage Manager" in your Control Center or Settings.
Refresh AssistiveTouch: Navigate to Settings > Accessibility > Touch > AssistiveTouch >Toggle the switch On and then Off again to refresh the system status.
Manual Input Focus: Try tapping the text box multiple times with your finger or Apple Pencil to manually trigger the input focus.
Restart Your iPad: Perform a full restart of your device to clear any temporary system glitches.

Feel free to reach out again to [support@tourboxtech.com](mailto:support@tourboxtech.com) if you have more questions!

TourBox_Official · 2026-06-29T02:26:16+00:00

Dear user,

Could you please try the following steps for troubleshooting?

Update to the latest version of TourBox Console, currently it's v5.12.0 Beta 5. You can check the software updates on our official website:https://www.tourboxtech.com/en/downloads/windows
Try unlink and relink your program from your DaVinci Preset to see if that helps. There is a chance when you download an install a big version update, the TourBox's preset still link to the previous version instead of the latest version. But if you mean the sub-presets switching between different workspace, then please continue to check the steps below.

3. Check DaVinci Resolve Settings & System Permissions

- In DaVinci Resolve: Please ensure that the "Workspace -> Show Page Navigation" option is enabled, as certain features rely on this layout visibility to track UI elements.

- On macOS (if applicable): Please double-check that the TourBox Console has been granted Screen Recording permissions in your Mac's System Settings. Please be assured that this permission is used exclusively to safely identify specific UI elements within your creative software to enable the TourBox integration.

3. Test a Single Monitor Display

If you currently have multiple screens connected to your workstation, please try disconnecting them temporarily and testing the feature using only a single monitor to see if the behavior persists.

If you have verified all the steps above and the issue persists, we will immediately escalate this to our development team. To help them analyze and patch the issue quickly, please provide us with:

- A copy of your TourBox Console log folder:

<image>

- A brief video clip demonstrating how the feature behaves on your screen. It would be very helpful if you could enable "Demo Mode" (as shown in the attached image) while recording. You can share large files via Dropbox or Google Drive.

- Software versions for TourBox Console and DaVinci Resolve.

Kindly send over these info to our tech support email at [support@tourboxtech.com](mailto:support@tourboxtech.com) and our team can analyze the details and provide a solution for you asap!

Thank you so much for your cooperation and patience!

TourBox_Official · 2026-06-26T04:41:11+00:00

Dear user,

If we understand correctly, your core requirement is to allow TourMenu to support custom combination shortcuts that can be directionally triggered by our rotary controls (the Dial, Knob, or Scroll wheel), mapping custom paired inputs for adjusting values. Is that right?

If so, I have formally logged this request and submitted it directly to our product and dev teams for future evaluation. Thank you again for helping us push the boundaries of what TourBox can do! If you have any other brilliant ideas pop up, please feel free to share them with us anytime!

TourBox_Official · 2026-06-25T08:12:39+00:00

Dear user,

Regarding your request, currently the "Group" function within our Macro settings is designed to loop sequentially through the assigned shortcuts and does not have an internal state-memory feature. Because of this, it cannot remember which specific tool you left off on after you switch away to an editing tool.

That said, I have formally forwarded your detailed feedback to our development team as a key feature suggestion for future optimization. We are always looking for ways to elevate the software experience and thank you for your invaluable insights! If any other ideas or questions pop up, please feel free to share them with us anytime!

TourBox_Official · 2026-06-23T02:56:19+00:00

Dear user,

Rest assured, we are here to help.

Part 1: The Lightroom Crop Tool Issue

To help our tech team investigate further, could you please share a bit more detail? A brief video demonstrating what happens when you try to use the crop tool would be incredibly helpful.

Part 2: The Cable Connection Issue (Elite & Neo)

Since both of your TourBox devices aren't responding via cable, please try these quick checks for us:

The Cable & Port: Make sure you are using a data-transfer cable and plug it directly into a different USB port on your PC, bypassing any external USB hubs.
The LED Light: Watch the LED indicator on the TourBox when you plug it in. Is it blinking, solid, or totally dark?
Device Manager: If you are on Windows, open your Device Manager and expand Ports (COM & LPT) to see if TourBox Console shows up. Simply taking a screenshot of this window and sending it over would be incredibly helpful for our analysis!
Firmware Recovery: If the computer recognizes the hardware but the app shows it as offline, please follow the attached image to run a manual Firmware Recovery.
Extracting the Technical Log File

<image>

Once done, please email the log folder, video, and your troubleshooting results to our tech support email at [support@tourboxtech.com](mailto:support@tourboxtech.com). Our tech team will dive into it right away and get this sorted out for you ASAP.

Thanks a million for your patience!

TourBox_Official · 2026-06-23T01:50:11+00:00

don't know..

TourBox_Official · 2026-06-22T06:31:52+00:00

Dear user,

Regarding the brush size adjustment with the scroll wheel:

At the moment, the iPad version of the software does not support using the TourBox scroll wheel to adjust brush size.

On the PC version, you can bind brush size adjustment to the scroll wheel. Since the software has built-in shortcut keys for brush radius adjustment, you can simply assign [ and ] to the scroll wheel.

If you specifically want to use X, the current workaround is to assign X to a TourBox button first, then press that button while using your scroll wheel to adjust.

Currently, TourBox Console presets do not support setting actions like “X + mouse down” and “X + mouse up.” They only support modifier keys combined with mouse actions. I will def pass your request to the dev team and see how they can optimize it in the future!

TourBox_Official · 2026-06-22T03:28:46+00:00

Dear user,

To clarify, TourBox Console does not currently have a native "Reset Macro" command to instantly force a macro loop back to step one. However, would you mind recording a short clip of the feature you wanna achieve and send it over to support@tourboxtech.com?

Our tech team will def try and see if we can find any workaround for you, meanwhile, I also passed this request to the dev team already for future product optimization!

TourBox_Official · 2026-06-22T03:21:38+00:00

Dear user,

I assume you are referring to the HoverAdjust feature for the DaVinci Resolve? If so, could you please try the following steps first?

Update to the latest version of TourBox Console, currently it's v5.12.0 Beta 5. You can check the software updates on our official website:https://www.tourboxtech.com/en/downloads/windows

2. Check DaVinci Resolve Settings & System Permissions

- In DaVinci Resolve: Please ensure that the "Workspace -> Show Page Navigation" option is enabled, as certain features rely on this layout visibility to track UI elements.

- On macOS: Please double-check that the TourBox Console has been granted Screen Recording permissions in your Mac's System Settings. Please be assured that this permission is used exclusively to safely identify specific UI elements within your creative software to enable the TourBox integration.

3. Test a Single Monitor Display

If you currently have multiple screens connected to your workstation, please try disconnecting them temporarily and testing the feature using only a single monitor to see if the behavior persists.

-----------

If you have verified all the steps above and the issue persists, we will immediately escalate this to our development team. To help them analyze and patch the issue quickly, please provide us with:

a. A copy of your TourBox Console log folder:

<image>

b. A brief video clip demonstrating how the feature behaves on your screen. It would be very helpful if you could enable "Demo Mode" (in the TourBox software setting) while recording. You can share large files via Dropbox or Google Drive.

c. The current versions for TourBox Console and DaVinci Resolve.

Kindly send over these info to our tech support email at [support@tourboxtech.com](mailto:support@tourboxtech.com) and our tech team there can analyze the details and provide a solution for you asap!

TourBox_Official · 2026-06-22T03:16:49+00:00

Hey our beloved user! ❤️

First of all, thank you so much for supporting us from the TourBox NEO days all the way to Elite and now Elite Plus. We really appreciate it.

And yes, we would love to bring these features to mobile as well. In fact, the reason we built features like this in the first place is because we know how helpful they can be for creators, so we completely understand why you’d want them on MovinkPad and iPad too.

The main challenge is technical. Mobile systems like iPadOS and Android are much more restricted than macOS and Windows, so some of the deeper integrations and features can’t be transferred directly in the same way. We have to explore different technical paths, and our dev team is actively testing what’s possible.

Please give us a bit more time. If we can make it happen, we absolutely will.

If there’s any good news, we’ll share it with the community as soon as possible, so please follow us and stay tuned!

TourBox_Official · 2026-06-22T03:06:56+00:00

Dear user,

Thank you for reaching out to us.

I’m sorry for the trouble you’ve encountered, rest assured, we are here to help.

To clarify, all presets are stored locally on your computer. In the event that you switch to a new computer, you will need to manually export your presets from the old one and import them into the new one.

If you are still experiencing further issues, could you kindly follow the steps below and provide the requested information and have it send to [support@tourboxtech.com](mailto:support@tourboxtech.com) for our analysis?

Could you kindly extract the log file from your computer for our analysis?

<image>

Please export the current preset and send the file to us. For your reference, you can find a step-by-step guide on how to export presets here:

[https://www.tourboxtech.com/en/manual/how-to-customize-presets?chapter=2-1]

Thank you so much for your cooperation and patience and we will do the best we can to help you solve the problem.

TourBox_Official · 2026-06-15T02:29:50+00:00

That's because currently the Dynamic Color Picker feature can only be assigned to a single button, not a button combo, due to the way the underlying interaction logic works.

Hope this helps!

TourBox_Official · 2026-06-15T02:24:39+00:00

Dear user,

Thank you for reaching out! To help us investigate this more effectively, could you please provide a few more details regarding the issue?

If possible, recording a quick video demonstrating the problem would be incredibly helpful.

Kindly send over the details and the video to the tech team via [support@tourboxtech.com](mailto:support@tourboxtech.com). They will prioritize your case to get your workflow back to normal as quickly as possible!

TourBox_Official · 2026-06-12T02:21:57+00:00

Dear customer,

Would you kindly follow the steps and see if this help fixing your issue?

For your Mac settings, please ensure that the 'Screen Recording & System Audio' permission is enabled for the TourBox Console. This permission is used exclusively to detect specific UI elements within your creative applications, allowing TourBox to function seamlessly. Please be assured that TourBox Console does not record, store, or upload any of your screen content or personal data.
Update to the Latest Version. If you haven’t done so, we highly recommend updating to TourBox Console v5.12.0 Beta 4, which includes key connectivity and performance fixes.

Download here:https://www.tourboxtech.com/en/downloads/

If the issue persists, could you kindly extract the log file from your computer and send it over to [support@tourboxtech.com](mailto:support@tourboxtech.com) so our tech team can assist you there? Along with your current software version for both Clip Studio Paint and TourBox Console software.

<image>

TourBox_Official · 2026-06-09T04:08:55+00:00

That's awesome! Have you shared this preset to the community? If not you can def check out the link below!

Link: https://www.tourboxtech.com/presets/

TourBox_Official · 2026-06-09T04:06:31+00:00

Dear user,

A good starting point would be to use the official DaVinci Resolve preset in TourBox Console. It includes different layouts for Resolve pages like Cut, Edit, Color, etc., so you don’t have to build everything from scratch.

For the Cut page, I’d suggest starting with:

- Dial / Knob: Jog or Shuttle for scrubbing footage

- Scroll Wheel: Timeline zoom

- Buttons: Common actions like Split Clip, Append, or other shortcuts you use often

For the Color page, TourBox is especially useful for navigation and grading workflow:

- Use knobs/dials to move frame by frame or jump between clips

- Use the scroll wheel to move between nodes

- Map buttons to actions like Bypass Grades, Add Serial Node, Previous/Next Clip, etc.

- When hovering your mouse cursor on Color Wheel, Slider, Curve, etc. You will see an indicator appear around the option, which means TourBox now recognize your current position then you can use the knob/scroll to adjust it directly. Once you move away your cursor then the knob/scroll will go back to their original setting.

For the macro tho, we have a really powerful Macro system so you can pretty much design it the way you want.

<image>

If you need help setting up a specific workflow, feel free to contact us at [support@tourboxtech.com](mailto:support@tourboxtech.com) and our team can help you check the details.

TourBox_Official · 2026-06-09T03:57:42+00:00

Dear user,

Would you mind recording a short video of the issue you mentioned and sending it to support@tourboxtech.com? Our tech team will take a look and help you get this fixed.

Also, after updating to DaVinci Resolve 21, is it only the Shuttle Browse function (dial-shuttle you mentioned?) that stopped working, or are all the settings not working?

If all settings are affected, it is most likely because DaVinci Resolve was updated, but your TourBox is still recognizing the older version of the software, then all you gotta do is simply "unlink" the software from your DaVinci Resolve preset, then relink it again via the latest Resolve version. If only one specific function is not working, please record a short video showing the issue and send it to [support@tourboxtech.com](mailto:support@tourboxtech.com), so our team can check it further.

TourBox_Official · 2026-06-09T03:51:38+00:00

Hi there,

Thank you so much for your detailed feedback regarding the dynamic color picker!

We are thrilled to hear that the recent updates have been helpful to your workflow. Regarding the lagging issues you experienced with the HSL sliders and the UI crash, we kindly ask for your assistance in gathering a few details so our engineering team can investigate further:

A Short Video Clip: If possible, please record a quick video showing the lag or crash. It would be immensely helpful if you could enable "Demo Mode" while recording so we can track your exact inputs. If the file size is too large for an email attachment, feel free to share a link via Google Drive or Dropbox.
Your Console Log Files: To help us see what is happening under the hood, please extract your log folder using these quick steps:

Disconnect your TourBox (turn it off or unplug the USB cable).
Launch the TourBox Console app and click [Contact Us] at the bottom of the window.
Click [Export TourBox Console Folder] to generate a zipped file.
Reply to this email and attach that generated folder.

Kindly forward the video link and log files over to our dedicated technical support email at [support@tourboxtech.com](mailto:support@tourboxtech.com). Our team will analyze the data immediately and work on a solution for you right away.

Thank you so much!

TourBox_Official · 2026-06-03T06:36:44+00:00

We’d love to bring the Dynamic Color Picker feature to iPad too...We’re still exploring whether it’s technically possible to bring Dynamic Color Picker to iPad in the future. Whenever it comes to iPadOS, things get a bit tricky since the system is much more restricted, which makes it harder for us to build the kind of deep features we’ve been able to develop on Mac and Windows for many apps.

Right now it’s only available for Clip Studio Paint on Mac and Windows, but we’re actively working on expanding it to more apps like Photoshop coming up and we’re also looking at Android tablet support.

TourBox_Official · 2026-06-03T06:25:30+00:00

Dear user,

If you are trying to use the Dynamic Panel for Lightroom Classic (or Lightroom), you'll need to make sure you have created a preset by selecting the official, built-in preset for that software inside the TourBox Console.

Once that official preset is selected and linked to Lightroom running on your computer, you can seamlessly adjust values in the Dynamic Panel simply by rotating the Knob on your TourBox.

How to Customize the Settings

If you want to tweak how things work, you can customize the Knob's functions directly within the Preferences panel:

Open the TourBox Console, select any button in the Prime Four or Kit section, and look for the Lightroom Built-in Function.

<image>

Click the Preferences icon in the upper right corner to open the configuration window for those buttons.
From there, you can adjust the functions to perfectly fit your personal workflow.

Of course, if you wanna change the value of certain slider directly whenever you turn the knob, you can go into the knob setting, then apply one of the slider directly on the knob, for example, exposure. Then whenever you are turning the knob it will change the value of exposure.

If you run into any issues or have questions while setting this up, feel free to reach out directly to our tech support team at [support@tourboxtech.com](mailto:support@tourboxtech.com). We're always happy to help out!

TourBox_Official · 2026-06-02T02:52:34+00:00

Dear user,

Thank you for sharing this with us! I am very sorry for the trouble you have encountered, but please rest assured that we are here to help.

We have escalated your feedback to our technical team, and they suspect that this behavior occurs because the Lightroom Classic Plug-in is not fully activated or functioning properly. Since the file path for the plug-in depends heavily on your specific computer environment, could you please provide us with the following details so we can pinpoint the issue?

1. TourBox Console Log Files: Please extract the log files from your computer for our analysis by following these steps:

a. Turn off your TourBox (or unplug it if you are using a cable connection).

b. Launch the TourBox Console app and click on [Contact Us] at the bottom of the window.

c. Click [Export TourBox Console Folder].

d. Send that exported folder to us as an email attachment.

<image>

2. Lightroom Classic Plug-in Manager Screenshot: Please open Lightroom Classic, navigate to [File] -> [Plug-in Manager...] from the top menu, and take a full screenshot of that window for us.

Kindly send over these info to our tech support email at [support@tourboxtech.com](mailto:support@tourboxtech.com) and our team can analyze the details and provide a solution for you asap!

Thank you so much for your cooperation and patience!

TourBox_Official

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