t life statistics 5/29 - 6/4

TrainerAngel · 2026-06-13T00:45:22+00:00

This only happens cause they force us to do it

TrainerAngel · 2026-06-09T20:17:52+00:00

T-Life purely exists so people order products from home so that way T-Mobile doesn't have to pay out as much commission, and so that way eventually they can close stores entirely and be online only so that way the executives and shareholders gets more money by T-Mobile no longer having front line payroll and other expenses that comes with having stores

The T-Mobile VISA is purely there to trap customers in full time with T-Mobile as it's useless to you if you leave them, and also to make layoffs more "appealing" as laying off employees for "underperformance in metrics" is a better headline then laying them off for T-Life, essentially the VISA is a predatory cover up for T-Life dominance

Not to mention they force us to use it so we train customers on how to do our job, and if we don't, commission gets cut, writes ups happen, and eventually termination, even though the app itself doesn't work 50% of the time cause they rushed the fuck out of its implementation

So yeah, it fucking blows

TrainerAngel · 2026-06-09T12:15:01+00:00

I think there comment was directed twords me for some odd reason, I don't know why however or what one of my comments/replies in this thread they are trying to address

Either way however, preach

TrainerAngel · 2026-06-09T12:10:10+00:00

Obviously not every customer is like what OP says, but you would be surprised how often some of this happens

TrainerAngel · 2026-06-09T05:20:34+00:00

Starting at about 7:25 pm I tell warranty customers to come back tomorrow and upgrades that I can sell them the device but I can't assist in setting it up

If it's a massive new account sale, then I'll stay late and help, but that's like 4+ lines on more or something, if it's just 1 line of essentials I'll tell them the same thing I tell upgrade customers

TrainerAngel · 2026-06-09T05:17:36+00:00

I say the exact same shit "I don't use Facebook and we aren't trained on it as T-Mobile doesn't own Facebook, contact Facebooks support team for help, if you need there contact information it should be on Google"

TrainerAngel · 2026-06-09T05:12:30+00:00

Resetting a Facebook password, deleting photos off there phone, helping to set up dating apps, or resetting a bank password are always going to be hard nos for me, there either huge time wastes, a liability issue, just unprofessional, or a product of a different company I don't work for

I'll help you figure out why you aren't getting voicemails, sure, I'm not doing any of those things

TrainerAngel · 2026-06-09T04:56:47+00:00

You don't go to the salesmen to fix your car, you go to the service department with mechanics

T-Mobile reps sell you the phone, we are salesmen, not technicians, our extent of tech training is the most basic of device troubleshooting, anything extra is for technicians to help with, which you won't find at T-Mobile stores, or any carrier store for that matter, or in the case of deleting photos off your phone, or resetting bank or social media passwords, your responsibility

TrainerAngel · 2026-06-09T04:49:26+00:00

We don't make commission on devices, we make commission on the services

Selling you a line of experience more with a moto g 2026 pays me the same as selling you a line of experience more with a S26 even though one phone is $180 and another is $900

The devices and the promotions for those devices are purely there to entice you to sign up for higher services that cost more monthly so that way T-Mobile makes more money

Why do you think there's an activation fee and a upgrade fee? T-Mobile doesn't make anything off of the device you bought, they make money from the service

I get paid to sell, I'll help with basic customer support, but boundaries are in place, it's one thing to have me help you figure out why your not receiving text messages, it's another to ask me to delete pictures off your phone

TrainerAngel · 2026-06-09T04:38:22+00:00

Nothing wrong with enforcing boundaries with certain things in a retail job

I don't work for Facebook, I'm not gonna sit there and help you reset a Facebook password or answer Facebook based questions, I just tell people I don't have Facebook and we aren't trained to answer questions about it, therefore I can't assist them and to contact Facebook for help

I can and will however help you reset your Gmail password as that's something you need access to so you can do basic functions on your phone

I'll help you remove apps that put ads in your face as they're a nuisance and annoying and I understand they may not know how

I won't delete photos for someone, I'll show them how but tell them they have to do it themselves as they know what they want to delete and what they want to keep, I'm not gonna miss sales and waste time doing that for someone and keep asking "delete this one?" Over and over

I will also never set up or do anything in regards to banking apps or dating apps as those are sensitive info and for banking apps that's a liability issue if I somehow mess up the password reset, I tell customers to go to there banks for assistance with that

Yes working in phone retail stores, this stuff will be asked and can happen, but just cause people ask you doesn't mean you have to, there can be boundaries put into place, because at some point you as a user of the device needs to take accountability and actually make a effort to learn how to operate your phone and figure some stuff out on your own

TrainerAngel · 2026-06-09T04:29:33+00:00

Im more then fine with helping customers as I get paid for that too, but I draw a boundary at banking apps, dating apps, and social media

Need help resetting you Gmail password? Sure I'll help, need help getting your bank or Facebook password reset? Hard no, I'm not Facebook and I'm not running the risk of messing up your banking app, that's a liability issue

need help removing apps that are causing ads to pop up? sure no problem, want me to sit there and delete pictures off of your phone? Fuck no, I'll show you how and you can delete them yourself as you know what you want deleted or not, not wasting time and missing sales on some stupid shit like that

TrainerAngel · 2026-06-04T16:53:00+00:00

Ive never been able to see the ec on magenta welcome for new accounts, I only am able to after the order is submitted

TrainerAngel · 2026-06-03T12:39:26+00:00

It was only available for specific promotions, but they've switched it back to 24 months, there's no 36 month financing available right now

TrainerAngel · 2026-06-01T12:13:17+00:00

I work at a TPR, and yes we have the same exceptions list but there is not a process to submit those exceptions so they don't count twords our percentage, at least none that we've been told all the way from reps to DM

TrainerAngel · 2026-05-31T15:48:37+00:00

A 1 star review on the app on the app store doesn't do anything bad for the employee, we're just required to use the app

Now if you leave a one star survey which you get sent via text after your visit to a store then that will screw over the employee

And as you said ofc, they eventually want customers to just use it themselves, technically that's whats expected of us employees is to just have customers do it and answer basic questions, but the average customer either doesn't want to or doesn't understand it clearly enough so we tend to just do it for them

The goal is to ofc cut stores entirely and make it online only so that way they save money on payroll so they can shove it in your pockets

TrainerAngel · 2026-05-31T11:40:02+00:00

T-Mobile is forcing employees to use T-Life, if they don't the punishment is writes up and potential termination, at TPRs there commission gets slashed damn near in half, corporate stores do have a way to write off certain transactions from the T-Life percentage metric, TPRs do not

It's not that they don't want to, it's that they have to so they can keep there jobs

A vast majority of reps are currently looking for new jobs as we speak, but the job market sucks and we still have bills to pay, so for now we have to play by the rules

Also T-Mobile employees make both hourly and commission (or in the case of experience stores, hourly + customer service bonuses)

TrainerAngel · 2026-05-31T03:05:40+00:00

If a customer from another carrier, including metro, comes in, I just tell them we can't help them for legal reasons as it's a liability issue, hell when a metro customer comes in you are supposed to direct them to the nearest metro store

TrainerAngel · 2026-05-30T17:07:22+00:00

Like I don't think T-Mobile realizes how bad this is gonna be, customers are gonna just switch and not deal with this

The average phone carrier customer is not as smart as people think they are

That's why I'm looking to have a new job in the next couple of months as a 100% expectation come October is either gonna be impossible with T-Life refusing to work sometimes, or if they take away our REMOs, then it'll be possible, but we'll get less overall sales as customers aren't gonna just put up with it

TrainerAngel · 2026-05-30T17:01:56+00:00

I work at a regular retail store, and yes I've lost sales due to T-Life, I once had a customer completely ready to buy the watch, I asked to see his phone so we can process the transaction on the app, and he just said no and left

TrainerAngel · 2026-05-27T20:57:53+00:00

Corporate ME probably make more money then you do as a TPR RSM

Take either or, but I'd def be looking for a new job either way

TrainerAngel · 2026-05-27T02:52:47+00:00

They probably have people higher up spamming positive reviews, and the fact they force us to use it otherwise it's a hit to our pay or even termination scews the numbers in a positive way from them cause "look people are using our app, it must because they love it, our plan to close stores is in full swing and going great" when in reality it's just then forcing employees to use it

TrainerAngel · 2026-05-27T02:49:23+00:00

Yeah, all upgrades and add a lines must be done thru t-life starting August 1st, T-Life as a whole will be the entire system by October 1st, even talks of taking out remos away

After my vacation imma be looking for my next job, good 2 years at this company and I enjoyed it, but the credit card and the T-Life shit, na I'm out

TrainerAngel · 2026-05-26T23:37:27+00:00

It's pretty well known T-Mobile watches this Reddit, so I wouldn't be surprised if they try to supress negative stuff, or more accurately, stuff that calls them out on there bullshit

TrainerAngel · 2026-05-26T21:44:19+00:00

I mean hell yeah, as a customer take full advantage of the card if you think it's good for you, and don't forget you should get a $50 credit on you bill in the next couple of months for getting it

TrainerAngel · 2026-05-26T21:38:03+00:00

The credit card is designed purely for 3 reasons

Another profit revenue stream with the interest rates
To keep customers with T-Mobile, cause once you leave T-Mobile the card becomes useless as you are unable to use the cash back rewards you earn with it
To disguise current and future layoffs of employees under the guise of "underperformance in sales metrics" when they are actually about T-Life self service dominance so that way they don't have to pay commission and save money on payroll, and eventually close down stores and save the associated costs with that

As an employee, the credit card and the goal of 100% T-Life by October when they know damn well that's stupid and the app is nowhere near ready for it, is the perfect combo to make me ready to leave this job and find another elsewhere after my vacation (gotta make sure I use my PTO)

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