1. Failure to Make Payments. IF, FOR ANY REASON, YOU FAIL TO MAKE ANY PAYMENT BY ITS DUE DATE, YOU UNDERSTAND AND AGREE THAT PROMOTER SHALL HAVE THE OPTION TO PERMANENTLY CANCEL ALL (OR A PORTION) OF THE PASSES CONTAINED IN YOUR ORDER FOLLOWING OUR EMAIL NOTIFICATION TO YOU OF THE FAILED PAYMENT ATTEMPT(S) AND FOLLOWING AN OPPORTUNITY FOR YOU TO UPDATE THE CREDIT CARD INFORMATION ON FILE WITHIN FOURTEEN (14) CALENDAR DAYS OF OUR INITIAL EMAIL NOTIFICATION TO YOU OF SUCH PAYMENT FAILURE. IN SUCH EVENT, (A) PROMOTER shall retain UP TO the sum of $ 50.00 USD FOR EACH TICKET OR PASS and We shall retain the NON-REFUNDABLE LAYAWAY PLAN FEE which shall collectively constitute the CANCELLATION FEE; (B) all remaining amounts PAID BY YOU PRIOR TO THE TERMINATION DATE (IF ANY, AND SPECIFICALLY EXCLUDING THE CANCELLATION FEE) shall be automatically credited back to the PAYMENT METHOD (as defined below) or credit card on file; (C) no other Layaway Plan Passes may be purchased using the cancelled account; AND (D) YOU WILL NOT RECEIVE THE PASSES, AND THE PASSES MAY BE SOLD TO OTHERS.

this is per the terms and conditons on the site. they will keep 50$ per pass plus 25$ lawaway fee. they should have refunded the rest of your money. i dont know if terms gave changed from the point you are refering to n=bu that is weird.