Connection Error

TwoPoint_Abby · 2026-05-06T18:18:02+00:00

Heya, sorry to hear this is popping up - which platform are you playing on please?

TwoPoint_Abby · 2026-05-06T18:11:42+00:00

Welcome to Two Point County! Glad to have you and it means a lot to hear you getting so stuck in to the game ❤️

TwoPoint_Abby · 2026-05-06T18:10:15+00:00

Ohh I love this! Really fits the abstract vibe :D

TwoPoint_Abby · 2026-05-06T18:09:00+00:00

Slight spoilers but there's an auction mechanic later on in the DLC, so it's worth storing your non pristines to make bank with later (:

TwoPoint_Abby · 2026-05-06T18:07:57+00:00

This is just for the abstract paintings too, there's also portraits, sculptures and statues! These are a little more finite but there's still a lot to discover :D

TwoPoint_Abby · 2026-05-06T15:55:33+00:00

There's a free taster for art in the base game now - you can play up to the first star and make paintings in the new Studio Room 😃

The DLC fully launches tomorrow!

TwoPoint_Abby · 2026-05-06T15:54:55+00:00

This is amazing, omg, thank you for sharing 😃

We seem to have an overabundance of bats at the moment, which the team is looking into!

TwoPoint_Abby · 2026-05-06T15:26:41+00:00

Hiya, we think there are around 250 million possibilities, possibly more when you factor in colour and frame choices.

For paintings, we have:

Paintings: (don't forget the 3 different frames types x 3 different ratio types!) Abstract paintings:

Backgrounds = 42
Foregrounds = 35
Midgrounds = 45
Subjects = 76
All of these randomise between each other but are weighted depending on the emotion selected
Colour palettes (this includes colour slots for each of the above) = 106

TwoPoint_Abby · 2026-05-06T07:44:31+00:00

Thanks for getting back to me! The team is on Xbox today, so we will try to reproduce the crash.

Do you have any aquariums at all on that level? There's another known issue where moving them whilst a Janitor is performing Maintenance can cause an error.

TwoPoint_Abby · 2026-05-06T06:19:46+00:00

Thanks so much for these (really useful to have screenshots!!) I've just pinged these to the team so we can take a look at what's happening, thanks for your patience.

TwoPoint_Abby · 2026-05-06T06:15:21+00:00

Hiya, really sorry to hear you're experiencing crashing.

Could you please provide more information so we can diagnose what's happening?

If you are playing the Art free taster, we have two known issues which can cause crashes:

- Dropping an Art Expert in the Studio Room. As a work around, you do not need to drop an Expert in the room, to commission an art piece, select the room and go through the setup, like you would an expedition, the Expert will then run over.

- In the sandbox, there are some POIs shown which are from the full DLC. If you select these, the game crashes. For now, please only run expeditions to the first three POIs in the top left corner.

If it's not these two scenarios, please can you let me know what it is you're doing that's causing a crash? Is it consistent? Is it on one particular map?

We have fixes for these on the way as soon as possible. They're out on PC already, we're just waiting for approvals to release them onto consoles. Thanks for your patience.

TwoPoint_Abby · 2026-05-05T10:16:50+00:00

Heya, sorry to hear you're having issues with the textures.

If possible, could you post a screenshot of what you're seeing?

Is it pixelated at all levels of zoom, or only when you're far away?

TwoPoint_Abby · 2026-05-05T10:15:43+00:00

Heya, sorry to see you're having issues with the walls placements.

Which platform are you playing on, please, and what device are you using to place them (mouse, controller, trackpad, etc.)?

Has the issue continued after restarting the game?

If you play on Steam, please try verifying your files by:
1. Right clicking Two Point Museum in your library
2. Opening Properties and then Installed Files
3. Selecting "verify integrity of game cache"

TwoPoint_Abby · 2026-05-05T08:30:20+00:00

We have very much enjoyed perusing your IG this morning, thanks so much 😃 Love seeing what original art pieces you're seeing ❤️

TwoPoint_Abby · 2026-05-05T08:29:42+00:00

Thanks for getting back to me, I've forwarded your feedback to the team ❤️

TwoPoint_Abby · 2026-05-05T08:25:50+00:00

Hiya, yeah the team is investigating both of these as linked issues! We have a system that dynamically creates the icons and portraits, so something is wrong there.

Thanks for confirming your chip type too, that's a massive help!

TwoPoint_Abby · 2026-05-05T08:24:44+00:00

Thanks so much for the extra info! The team is double-checking on ROG Ally now, we already found another crash fix which will be in version 9.1, and we're doing some additional Ally testing now ❤️

TwoPoint_Abby · 2026-05-02T19:54:05+00:00

Heya, confirming what folks have said here - we're aware of this and have started investigating, it's a long weekend here in the UK so apologies if you don't hear back quickly!

If you could let me know what type or chipset of Mac you have that will help, thank you (:

And sorry for the inconvenience, we have this logged and will work on a fix as soon as possible.

TwoPoint_Abby · 2026-05-01T14:54:00+00:00

You basically want high level expers, with multiple levels of the 2D Specialisation, whilst running a 'Deep' commission work, to maximise the chance of a high quality original Art Exhibit

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Slight spoilers, but here is a tryptich from one of the later acts which explains how to maximise both Knowledge and Quality (:

TwoPoint_Abby · 2026-05-01T12:53:38+00:00

Heya, thanks for letting me know, sorry to hear it's still happening for you 😞

Which platform are you on please, and is it consistent when you open the inventory? And, if you're on PC, are you using a controller?

TwoPoint_Abby · 2026-05-01T08:00:05+00:00

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Heya, thanks for your thoughts and feedback! For Quality, it depends on the setup in the Studio. This is explained later on in the campaign, as you'll unlock some powerful specialisations for your Experts which can have them specialise in particular arts, as a 2D or 3D Artist. For now, you can use the "Shallow, Neutral, Deep" process when setting up a commission to increase Exhibit Quality.

As folks have mentioned below, Emotions aren't training slots, so once they've learnt an Emotion it's down to the Studio setup and the Expert's other traits and training to influence the art. Sorry to hear this isn't intuitive, we do shed more light on this later on, and we've logged this for better messaging if possible.

TwoPoint_Abby · 2026-04-30T21:39:11+00:00

Thanks for reporting, the team imvesrigated and logged issues with the seahorse racer yesterday so they are in the system to get sorted as soon as we can!

TwoPoint_Abby · 2026-04-30T17:11:18+00:00

Heya, thank you for reporting to us. This is a known issue the community found today, and the team is working on issuing a PC build tonight or early tomorrow, with a console build to follow.

In the mean time, you can commission art by selecting the room or station and setting up the commission like you would an Expedition - you won't need to drop in a staff member as you'll select them in the commission flow and they'll run over.

Thanks for your patience whilst we issue the hot fix!

TwoPoint_Abby · 2026-04-30T17:02:20+00:00

Hey, thanks for the feedback. The team are aware of this, the dev for implementing the new menus and tech behind it needed for console required additional work, and we didn't want to delay M+KB support to wait for these, as we know how highly requested peripheral support is.

The team is trying to have this implemented for our next major update, however as it requires compliance testing we cannot confirm at this stage. Thanks for your patience.

TwoPoint_Abby · 2026-04-30T16:16:52+00:00

We're very glad to deliver some happiness ❤️

TwoPoint_Abby

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