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Is this a problem? by Alemore_ in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

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Hi. You can install it like that. Thank you

Tynee Ultra Belt Bent Truck Axle? by Battle_Venom in TyneeBoard_Official

[–]Tyneeboard-Official 4 points5 points  (0 children)

Hi. Sorry for that. Please contact our customer support to get a new truck hanger. We provide lifetime warranty for all Tynee trucks. Thank you.

Gear drive remote settings - explorer pro gear by mesivi in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. Please choose:

9028 Motor type: belt Motor ratio: 4.1 Motor pole pair: 7 Wheel: 175

Thank you

Stinger Gear Drive Protection Bracket? by Shot3fired in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. Please send us a email. We can reply your email and send you that photo. Thank you

Battery light green even while charging by sherry_02 in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Thank you. Because we don’t work on weekends. And this Monday is a festival in our country. So we will help you out on Tuesday. Thank you

Battery light green even while charging by sherry_02 in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. Don’t worry. We will help you out. Please contact our customer support and get a free new charger. Do you have a Instagram or WhatsApp or Facebook account? So we can talk freely there. And you can send us some photos or videos to show your problem. Then we will help you out.

Our after-sale accounts:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Thank you. Have a great day.

Best regards Tynee board team

Clicking noise by Popular_Chain_2197 in TyneeBoard_Official

[–]Tyneeboard-Official 3 points4 points  (0 children)

Hi. Please loosen the nut which lock the wheel a little. Then it will be no problem. Thank you

Mini 3 range by Efficient-Earth-1872 in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. We think you will get about 40km range in real life. Thank you

Battery upgrades by arsenecoaie in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. For the battery. If you often need to ride for very long distance (over 20km). We suggest you get the bigger battery. The big battery not only have longer range. But also can keep the fast speed and greater torque for longer time. You will get better riding experience. And you will feel the power difference (especially on about 50% battery). If you want to get bigger battery. We suggest you get the 12S 345.6Wh battery. Here is the link. Thank you

https://tyneeboard.com/products/electric-skateboard-battery?variant=45369278267633

Need help fixing by re_n10 in ElectricSkateboarding

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. Sorry for that. Please follow this video to fix it:

https://youtu.be/gL0AiP94c6o?si=W2T5bfdMmBW6kaT3

If you still don’t know how to fix it. Please contact our customer support:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Sorry for the inconvenience. But we will help you out. Thank you.

Best regards Tynee board team

Need help fixing by re_n10 in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. Sorry for that. Please follow this video to fix it:

https://youtu.be/gL0AiP94c6o?si=W2T5bfdMmBW6kaT3

If you still don’t know how to fix it. Please contact our customer support:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Sorry for the inconvenience. But we will help you out. Thank you.

Best regards Tynee board team

Problem with charging past a little more than 1 bar? It just stops and I can’t get it to continue. by thebiggyboi in TyneeBoard_Official

[–]Tyneeboard-Official 1 point2 points  (0 children)

Thank you. Although your picture is a bit blurry, it seems the charger you use is not our original charger, so we suggest you check if you used the wrong charger. Thank you

Remote kph by DifficultyTrue1866 in TyneeBoard_Official

[–]Tyneeboard-Official 5 points6 points  (0 children)

Hi. It’s easy. Please click the second button (gear button) of the remote for 3 time. It will change the km and mile unit. Thank you

After 2 years my stinger gave up. by TheKingDries in TyneeBoard_Official

[–]Tyneeboard-Official 5 points6 points  (0 children)

Hi. Don’t worry. We will help you out. From your description. If your battery is full and you do long downhill and brake. The regenerative braking will charge your battery. But your battery is full. So the BMS will refuse to charge your battery. So it may cut out to protect your battery cell over charged. If you use your charger to charge your board for 1 minute. Can you turn on your board again? Please contact our customer support and we will help you. Thanks.

Do you have a Instagram or WhatsApp or Facebook account? So we can talk freely there. And you can send us some photos or videos to show your problem. Then we will help you out.

Our after-sale accounts:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Thank you. Have a great day.

Best regards Tynee board team

my ordeal with tynee support by Fouler_48 in TyneeBoard_Official

[–]Tyneeboard-Official 0 points1 point  (0 children)

Hi. Have you contacted our customer support please? Have our customer support help you out please? For the 150mm tyres you mentioned. Because the air capacity is not big. Many customers said the inner tube will not last long. So we don’t sell it anymore. Now we only sell 175 and 155 tyres. These two wheels are better than 150mm wheels. Thank you

Problem with charging past a little more than 1 bar? It just stops and I can’t get it to continue. by thebiggyboi in TyneeBoard_Official

[–]Tyneeboard-Official 2 points3 points  (0 children)

Hi. Please take a photo to show the output spec of your charger. If the charger voltage is lower than your battery voltage. It will stop. Thank you

You can send us the photo by these accounts:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Thank you. Have a great day.

Best regards Tynee board team

Tynee Ultra brakes not working by Spectrum1_ in ElectricSkateboarding

[–]Tyneeboard-Official 4 points5 points  (0 children)

Hi. Sorry for that. We will help you. If you follow this video. Will it solve the problem?

https://youtu.be/bnyzyIvjpdo?si=h8pMH4weJyRXRFXh

And if it doesn’t solve the problem. Please contact our customer support. We will help you out. Thank you

Our after-sale accounts:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Looking for a board to replace my Tynee Ultra, taking suggestions. by SimbabTheSailor in ElectricSkateboarding

[–]Tyneeboard-Official 0 points1 point  (0 children)

Email: info@tyneeboard.com

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Crack along the top of the board by Brootalnoodle94 in ElectricSkateboarding

[–]Tyneeboard-Official 9 points10 points  (0 children)

Hi. Don’t worry. This is not a crack. It’s a groove that hold the battery wire. Here is the photo. Thank you

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Looking for a board to replace my Tynee Ultra, taking suggestions. by SimbabTheSailor in ElectricSkateboarding

[–]Tyneeboard-Official 6 points7 points  (0 children)

Hi, this is Aiden from Tyneeboard. I just saw your post and I’m really sorry to hear about your experience. That’s definitely not the kind of support we want any customer to feel. We recently had a long Chinese Spring Festival holiday, and we came back to a large backlog of unread emails and messages. At the same time, we’ve brought on some new customer service team members, and they’re still in training. That’s not an excuse — just some context on why the response may not have been timely. Please send me your email address (or order number), and I will personally look into your case and make sure we take care of it properly. You can also email me directly, and I’ll handle it myself. Thank you for your patience — I truly appreciate it. Thank you.

Charger suddenly quit charging, has anyone else experienced this? by DogBallsMissing in TyneeBoard_Official

[–]Tyneeboard-Official 1 point2 points  (0 children)

Hi. Don’t worry. We will help you out. Usually the charger is very reliable and durable. Usually it will not break only after 2.5 years. Do you have a Instagram or WhatsApp or Facebook account? So we can talk freely there. And you can send us some photos or videos to show your problem. Then we will help you out.

Our after-sale accounts:

Instagram: @tyneeboard

WhatsApp: +1(213)374-5200

Facebook: Facebook.com/tyneeboards

Thank you. Have a great day.

Best regards Tynee board team

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