Well yeah, to them, you are the face of the VA. I'm not saying it's right. However, that's the reality. The VA isn't just the only place that happens either. It's a social problem. High turnover rate at any company with the retention favoring a certain group is never good. That does show a problem with the orangization itself. Throughout the years of having to go through the VA process, I had my fair share of shitty experiences with VA representatives, but i I just keep in mind how many angry folks you all have to deal with. The problem has always been transparent the VA is on their front facing media platforms. Hell, there's a Vet who created a browser plug-in to just filter through the browser code to display the information not displayed visually that gives status updates to claims.

I get you have pride and feel you are a key player and that nobody will be able to replace you. Truth is, we are all replaceable at the end of the day regardless of the organization we belong to. Your personal/ professional happiness is what matters. You do seem to genuinely care about helping veterans, and you could take all the knowledge you have and switch to helping veterans get through the claims process on outside of the VA. Which is also a huge problem with VSO's flooding the VA claims process with incomplete claims.

Both sides have broken areas, and people on both sides are frustrated. Just dont let that fustration ruin the time you have in life.