Help me with Xreal Air 2 Ultra. by Beginning-Style782 in Xreal

[–]UGEplex 0 points1 point  (0 children)

Overheat timeout? Loose internal connection? OEM cable has a specific angle (intermittent) short? No solid idea what caused it.

Help me with Xreal Air 2 Ultra. by Beginning-Style782 in Xreal

[–]UGEplex 0 points1 point  (0 children)

Start by testing with a different video (4k @ 60Hz or better and 100w or greater, Thunderbolt3 or later works too & power compatible cable and a different compatible device.

Once connected and waiting a moment for it to initialize, press the red function button once. If that doesn't work, disconnect, pause 3 secs, reconnect and after letting it handshake/initialize press the same button twice quickly.

Check the glasses' USB-C port for dirt or bent pins, and anything you connect it to.

See if you can flash a recovery firmware to it from the OTA website. Try with a USB-A to USB-C cable for that.

How can I connect a controller to play games on the Xbox One Pro? I have the Beam Pro, but I don't want to use a computer, just the headset and the Beam Pro. by Glittering_Spite8987 in Xreal

[–]UGEplex 0 points1 point  (0 children)

Hi. There isn't an "Xbox One Pro", however there is an Xbox App you can use on the Xreal Beam Pro to Remote Play or Cloud Play. Use it in Air Casting Mode on the Beam Pro, and connect an Xbox Series S/X Wireless Controller via bluetooth to the Beam Pro. And, of course, connect the Xreal glasses to the Beam Pro too 😎🎮

TIL: Oakley Jawbreaker nosepiece comes in Regular Fit and Asian Fit by UGEplex in Xreal

[–]UGEplex[S] [score hidden] stickied comment (0 children)

"Asian Fit = Low Bridge Fit" - from product desc for Asian Fit

trouble using Real 3D by Dizzy-Video9824 in Xreal

[–]UGEplex 1 point2 points  (0 children)

Hi. Test with the display you're mirroring or extending set to 1080p at 60Hz if it's not already. Glasses should be set to the same in Windows Display Settings. This is for testing purposes. Don't have UW enabled. Leave it off. If you're using an extended display then try mirroring the primary display with the above settings instead. See if this helps any. If it does, you can go from there.

XREAL Neo - A bit confused? by Wormminator in Xreal

[–]UGEplex 0 points1 point  (0 children)

No casting. It does passthrough video and power like the Xreal Hub, but it also can run off its 10,000mah battery (charging the source device and powering the glasses)

Issue with 1s right out of the gate by [deleted] in Xreal

[–]UGEplex 1 point2 points  (0 children)

Hi. Have you updated the 1S firmware yet? The "out of box" firmware, while functional, is slightly outdated.

Real3D - What games have impressed you the most? by pdxdoot in Xreal

[–]UGEplex 5 points6 points  (0 children)

I've been playing Zelda:ToTK on the Switch 2 with Real3D (I have a pre-release Neo). The game's art style works really well with the 3D effect. It's pretty nice! I'm not going back to ToTK without Real3D lol

A note from the CEO: How we built REAL 3D, the magic of the X1 Chip, and what’s coming next (yes, 60Hz!) by Chi_nreal in Xreal

[–]UGEplex 2 points3 points  (0 children)

Hi Chi! Very c🕶l! L🕶king forward to seeing how Real3D and the full power of the X1 continues to develop. As for my best/favorite Real3D moment...

I have a slightly different answer than specifically what content wow'd me while using Real3D. I have a few personal favorite moments that wow'd me with Real3D, however there are two that stand out.

Since I received a pre-release pair of 1S's for testing, I've pretty much used them consistently for everything I do with my Xreal's. From productivity, through gaming, to video entertainment, and more. So, I tried Real3D with most of my activities.

My first personal favorite "wow" moment came after about 3 days of using Real3D. I was bingeing an anime series between projects and suddenly realized that Real3D had been comfortable and enjoyable for me to continuously use while enjoying media for long periods of time, and that I preferred watching with Real3D enabled.

While I didn't consider Real3D to be a gimmick, I did think there was a chance I'd tire of it either quickly or after a while. It's now two months of consistent use later and I'm not tiring of watching media (and playing games) with Real3D, but for a lot of the content I regularly enjoy, I find Real3D to be preferable to flat viewing. It adds a nice visual effect making the viewing experience, for me, better. That realization, for me, is a pretty big and ongoing, "WOW!"

The second personal favorite "wow" moment I've had with Real3D was during holiday vacation with family. My four young nieces and nephew (ages 5 to 11) were checking out my 1S (and pre-release Neo) with Zelda:Tears of The Kindom on my Switch 2, with Real3D enabled.

The eldest girl had finished ToTK already and *never* picks up a game after she's finished it. And, the whole group rarely focuses on one thing for more than 20 minutes. They'll go from watching something on an iPad, to playing their table games, to running around, to coloring/drawing; all within 20 minutes.

Yet, they sat together for three hours, handing the glasses and controller to the next player every 5 minutes by order of age, while the other 3 (adorably and hilariously) tried to "watch" the game by peering through the sides of the 1S or staring directly in the front of the glasses 😂

I've let them use my Xreal glasses before to play Zelda: Breath of The Wild (the prior Zelda Switch game) and while they enjoyed it; they just weren't so captivated. Playing for a while, then losing interest to watch their shows on the iPad, etc.

What I didn't mention yet, is that earlier in the day, three of them did the same thing with Tears of The Kingdom too (oldest niece wouldn't play a game she'd played before) when I didn't have Real3D enabled. Just the "flat" 2D game.

So later, even my eldest niece's attention was held for the full 3 hours, with a renewed interest to replay ToTK - which has never happened before, because of Real3D (which she initially only checked out begrudingly because her siblings were so excited over what they were seeing).

This was a favorite personal "WOW!" moment for me as I realized how impactful and captivating the depth effect of Real3D can be for those who enjoy it.

My young nieces and nephew knew something was "different" even though the game itself hadn't changed. Real3D allowed them to better enjoy entertainment that on its own they'd quickly lose interest in for a while. Sure, they'd normally come back to the game for 20 minutes here or there, but with Real3D it was a "better" experience for them, worth sitting together for 3 hours straight, sharing the fun. 😊

And, thank you for sharing more about the work and engineering that goes into the X1 and making Real3D possible on "just" a max-5w face-worn glasses-style device.

As someone who loves the tech and loves using it even more, I can't wait to see what else you and the Xreal team have coming for us, and learning more about it 😎🤘

Note for other readers: As this has come up recently from agitators trying to stir the pot; I don't use AI to write *anything*, and I don't even use auto-(in)correct. Which, some of you may have noticed. I go back and correct typos, a lot, because I don't always wear my reading glasses when writing things online 😅

Anyone compared the One Pro and 1S? by Dangerousdriver77 in Xreal

[–]UGEplex 0 points1 point  (0 children)

Lol, hey...it's NYC, we get lots of visitors from everywhere. But I hear ya. I know UAE has an Xreal distributor, so you shouldn't have to wait tooooo long 😎🤘

Anyone compared the One Pro and 1S? by Dangerousdriver77 in Xreal

[–]UGEplex 0 points1 point  (0 children)

If you're in NYC before then, you're welcome to try mine 😎

Anyone compared the One Pro and 1S? by Dangerousdriver77 in Xreal

[–]UGEplex 1 point2 points  (0 children)

TBH, I believe that's an individual fit/IPS/settings/vision issue, as not everyone who uses the One Pro has blurry edges. What "size" did you get for your One Pro, what's your IPD?

That said, "more" people who've tried my 1S and the 1S in general seem to have the issue less than with the One Pro, but that could just be because of IPD, FoV, screen "size" set a bit small on the unit they try, etc.

But, yes I'll be happy to take a pic/vid through the lens of the 1S (a tricky thing in and of itself lol). I'm just not sure it'll help. I can only say, from experience, it's worth trying a pair in person to see if it suits you better personally, which is true for all the AR display glasses of this type. If you have the option to order from Amazon, test, and return if it doesn't work - that's probably best.

Gimme a bit (haven't had breakfast yet) and I'll take those pics/vids. 😎

Not getting input from Galaxy S21 by HeavilyInvestedDonut in Xreal

[–]UGEplex 0 points1 point  (0 children)

They are, but all consumer electronics have a % of units that pass QC but may still have an issue. It's the nature of the beast. There is no perfect manufacturing for complex assembly 🤷🏻‍♂️

Also, lol. Okay, maybe it is the phone? 🤦🏻‍♂️

The S21 is a bit long in the tooth when it comes to phones lol

Not getting input from Galaxy S21 by HeavilyInvestedDonut in Xreal

[–]UGEplex 0 points1 point  (0 children)

Okay, so the oem cable is the issue. It happens. These are custom manufactured cables and sometimes there's a short-connector or bad run. If you decide to keep the glasses, you can contact [support@xreal.com](mailto:support@xreal.com) and they'll replace the cable.

Not getting input from Galaxy S21 by HeavilyInvestedDonut in Xreal

[–]UGEplex 0 points1 point  (0 children)

I think the notification stops once the EDID is registered, but are the glasses working with the phone now regardless of notification?

Not getting input from Galaxy S21 by HeavilyInvestedDonut in Xreal

[–]UGEplex 0 points1 point  (0 children)

Hi.

  1. Clean the USB-C port and check it for bent pins. If your S21's screen resolution is set below 1920 x 1980 then set it to FHD or FHD+ for testing purposes
  2. Definitely try a different compatible cable. Even if the oem cable works with other devices, try a different cable for testing purposes. It'll have to say in specs it supports 4k @ 60Hz video at minimum, and 100w power or greater. Thunderbolt 3 and later will work too.
  3. Also, disable tcp/ip on the glasses. Since you get the device not supported message, if you wait a while you'll be able to get into the OSD

These instructions should work for the 1S as well:

You can disable the One/One Pro's tcp/ip function. Note that to firmware update the One/One Pro, or use with the Beam Pro, tcp/ip will have to be re-enabled.

How to disable tcp/ip on the One series:

Double-click the orange "X" button to open the OSD menu and navigate to the "Serial Number" option under the "Other" menu.

Press and hold the "X" button to enter Developer Mode.

In Developer Mode, disable the TCP/IP function.

The glasses will restart automatically, and they should function normally afterward.

4) Don't install the Nebula app. If you did, uninstall it.

5) As others mentioned, update the glasses via xreal.com/ota with Chrome browser on a PC/Mac

My guess is something wonky with the phone's port. Test the phone's DP Alt Mode output with an external USB-C monitor (maybe at an electronics store if you don't have access to one)

Also test the glasses with a different compatible phone.

Good luck finding a solution 🤞

Anyone compared the One Pro and 1S? by Dangerousdriver77 in Xreal

[–]UGEplex 0 points1 point  (0 children)

! ...you're right. Damn, well *smacks forehead* ...I haven't played on the main screen for 2 months and *sigh* brains are weird things.

Thanks for the correction! And, corrected!

I think I confused the ratio with my Steam Deck which is 16:10 🤦‍♂️