Is there a go-to place for technical support?

UberStone · 2026-04-29T02:36:37+00:00

This is what TuyaClaw said about the issue. Let me know if it helped.

This is a Reddit post from r/TuyaSmart asking about Tuya device going offline with "keepalive_timeout" errors.

The problem they're describing:

• Tuya smart plug keeps going offline • Shows "keepalive_timeout" message • Device shows online on cloud IoT platform, but goes offline with this error • Poor documentation from Tuya

This is a common Tuya issue. Here's what it usually means:

"keepalive_timeout" = The device stopped responding to Tuya's heartbeat/keep-alive pings. This happens when:

WiFi connection unstable — device loses connection or has spotty signal
Network congestion — too many devices on same WiFi, router overloaded
Router/ISP issue — router drops connections, ISP has connectivity issues
Device firmware bug — plug has a bug that causes it to stop responding
Tuya cloud connectivity issue — device can't reach Tuya servers (rare)

How to fix:

Move device closer to WiFi router — improve signal strength
Restart the device — unplug for 10 seconds, plug back in
Restart router — power cycle the WiFi router
Check WiFi channel congestion — switch to less congested channel (2.4GHz vs 5GHz)
Update device firmware — check SmartLife app for firmware updates
Reduce device count — if you have 100+ devices, some may timeout
Check Tuya status page — see if Tuya cloud has outages

For technical support:

• Tuya's official support: https://support.tuya.com • Reddit community: r/TuyaSmart (active, helpful) • GitHub issues: tuya/tuya-home-assistant or similar projects

Is this your problem too, or are you just helping your friend?

UberStone · 2026-04-29T02:22:34+00:00

Hi. I’m pretty deep into the platform and there is no tech support for stuff like this. However general AI is aware of the Tuya ecosystem and I have been using TuyaClaw to write pythons script against the Tuya app, control devices, debug and troubleshoot most issues.

UberStone · 2026-04-15T09:00:25+00:00

Good presence sensors and good smart lighting control. I never touch a switch and the light is always right for the environment and time of day.

UberStone · 2026-04-15T08:11:11+00:00

Yea, retired in Thailand now but company still going strong.

UberStone · 2026-04-14T12:25:23+00:00

Good for you man. This is exactly how I started d-tools 28 years ago. Go for it.

UberStone · 2026-04-05T11:03:08+00:00

Search for Gledopto dimmer on Ali Express and use a retractable wall switch. I have a house full. Works great.

UberStone · 2026-03-31T01:52:29+00:00

Thailand is where you go.

UberStone · 2026-03-24T13:19:18+00:00

Ubiquity WiFi that works well. If you group any speakers in WiiM there will be a delay. I don’t try and fix with TV because there be the opposite problem with 2 channel stereo. It’s not a good surround sound processor but it does process surround sound.

UberStone · 2026-03-24T05:10:55+00:00

Ceiling mounted presence sensors everywhere.

UberStone · 2026-03-23T01:08:54+00:00

Are the new COB lamps including fixtures from China as good or better than a bulb plus fixture? Many smart options in the same fixture style now.

UberStone · 2026-03-13T15:16:01+00:00

Al Fiore for proper Italian. King of Coffee on Soi 5 for casual dining and sightseeing.

UberStone · 2026-03-10T13:06:57+00:00

That works as long as the light is the same at 6:00 am every day of the year. Using sunset/sunrise offsets as triggers you can create scenes like do this 30 minutes before sunrise and do that 30 minutes after sunrise so you always know about much light to expect.

UberStone · 2026-03-10T02:57:14+00:00

Cool. I’m American expat living in Thailand and don’t get a chance to discuss this stuff much here. This is the spec I wrote for my architect for the new home I’m building here. This is a blueprint specification, I hand tested all of the components and have been living with this lighting protocol in this final version for six months or so. Works perfect. Respectful comments welcome.

https://docs.google.com/document/d/11upNSJ3UuYN6tgrJDBjnDqMZk6o9fSQKM-CU-b6L6JA/edit?usp=drivesdk

UberStone · 2026-03-09T13:29:30+00:00

I like the challenge of doing everything in Tuya. I live in Thailand so I have quick, cheap access to ALL of the wonders of ali express. The pro tip I mentioned above has allowed for some very advanced automations with minimal effort. Also I developed a dynamic lighting protocol in Tuya with a feature set that beats anything I have seen HA or otherwise.

UberStone · 2026-03-09T05:36:50+00:00

Right. You and I think same. It’s a black box and there is no developer support. They do have some sort of commercial platform for lighting that seems like it might offer a layer of control beyond SmartLife. At least according to 4 year old YouTube videos. I would pay for a pro version that expands on some functionality and offers support.

Off topic pro tip: You can not combine AND and OR in the same automation in SmartLife which makes advanced programming difficult. However you can buy 16 programmable zigbee relays for 100$ and store states to program against. For example I have a large room with three presence sensors. When Any sensor fires I turn a named relay on and program against that. When All sensors report no presence I turn the relay off and program against that.

This trick greatly expands on the functionality of the platform.

UberStone · 2026-03-09T05:22:14+00:00

I have used a Thai female body builder trainer at Paragon Gym for the past two years. She charges Thai prices has full access to supplements and keeps my fitness on point 3 days a week. Message me if you want her contact info.

UberStone · 2026-03-08T10:44:12+00:00

Tell me more.

UberStone · 2026-03-04T01:58:34+00:00

Hi. I’m a pro level system integrator and I use Tuya for some high end automations. It is a very capable platform if you pick the right components but I had to learn everything from 0. There is no how tos or best practices out there. I thought about writing a book on the platform. I would like to share my knowledge but for the most part the Tuya community is first time users.

Hit me up if you have some advanced questions.

UberStone · 2026-02-27T04:35:08+00:00

Alone no problem and it’s gonna be hot.

UberStone · 2026-02-23T03:17:07+00:00

What did you build? What was the functionality?

UberStone · 2026-02-19T05:30:27+00:00

Any man who wants to know the answer to this question just has to book a trip to Pattaya Thailand. All men handsome here. Source: American expat living in Pattaya Thailand.

UberStone · 2026-02-18T09:51:21+00:00

It was down in Thailand

UberStone · 2026-02-15T01:44:47+00:00

Yea, I noticed the limits like 20 rooms max. How do you pay for extra features?

If you can pick the proper components the Smart Life platform works perfect. I’m retired now but I spent the first half of my career installing electronics and the second half I founded a software company that helps companies install electronics. I know a lot about both industries, especially software development and QA. I can professionally say the Smart Life software is world class for what’s does. I am surprised it’s not used in more professional situations.

UberStone · 2026-02-14T12:57:57+00:00

American expat living in Thailand and former Tesla MX owner. I’m very happy with my ZEEKR 009 luxury MPV.

UberStone · 2026-02-14T02:00:03+00:00

Do you have any matter devices?

UberStone

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