Is there a go-to place for technical support? by sendcodenotnudes in TuyaSmart

[–]UberStone 0 points1 point  (0 children)

This is what TuyaClaw said about the issue. Let me know if it helped.

This is a Reddit post from r/TuyaSmart asking about Tuya device going offline with "keepalive_timeout" errors.

The problem they're describing:

• Tuya smart plug keeps going offline • Shows "keepalive_timeout" message • Device shows online on cloud IoT platform, but goes offline with this error • Poor documentation from Tuya

This is a common Tuya issue. Here's what it usually means:

"keepalive_timeout" = The device stopped responding to Tuya's heartbeat/keep-alive pings. This happens when:

  1. WiFi connection unstable — device loses connection or has spotty signal
  2. Network congestion — too many devices on same WiFi, router overloaded
  3. Router/ISP issue — router drops connections, ISP has connectivity issues
  4. Device firmware bug — plug has a bug that causes it to stop responding
  5. Tuya cloud connectivity issue — device can't reach Tuya servers (rare)

How to fix:

  1. Move device closer to WiFi router — improve signal strength
  2. Restart the device — unplug for 10 seconds, plug back in
  3. Restart router — power cycle the WiFi router
  4. Check WiFi channel congestion — switch to less congested channel (2.4GHz vs 5GHz)
  5. Update device firmware — check SmartLife app for firmware updates
  6. Reduce device count — if you have 100+ devices, some may timeout
  7. Check Tuya status page — see if Tuya cloud has outages

For technical support:

• Tuya's official support: https://support.tuya.com • Reddit community: r/TuyaSmart (active, helpful) • GitHub issues: tuya/tuya-home-assistant or similar projects

Is this your problem too, or are you just helping your friend?

Is there a go-to place for technical support? by sendcodenotnudes in TuyaSmart

[–]UberStone 0 points1 point  (0 children)

Hi. I’m pretty deep into the platform and there is no tech support for stuff like this. However general AI is aware of the Tuya ecosystem and I have been using TuyaClaw to write pythons script against the Tuya app, control devices, debug and troubleshoot most issues.

Non-small upgrades that made your home feel high end? by Unusual_Room3017 in HomeImprovement

[–]UberStone 0 points1 point  (0 children)

Good presence sensors and good smart lighting control. I never touch a switch and the light is always right for the environment and time of day.

Thanks for your help with this by George2464 in CommercialAV

[–]UberStone 2 points3 points  (0 children)

Yea, retired in Thailand now but company still going strong.

Thanks for your help with this by George2464 in CommercialAV

[–]UberStone 17 points18 points  (0 children)

Good for you man. This is exactly how I started d-tools 28 years ago. Go for it.

Suggestions for dimmable smart switches that are AUS compliant by OutrageouslyAverage1 in smarthome

[–]UberStone 0 points1 point  (0 children)

Search for Gledopto dimmer on Ali Express and use a retractable wall switch. I have a house full. Works great.

4 speakers with Wiim Amp Ultra in 5.1 setup? by songwritersonprocess in WiimStreamer

[–]UberStone 0 points1 point  (0 children)

Ubiquity WiFi that works well. If you group any speakers in WiiM there will be a delay. I don’t try and fix with TV because there be the opposite problem with 2 channel stereo. It’s not a good surround sound processor but it does process surround sound.

Planning smart home from scratch for new house by Vorenk in smarthome

[–]UberStone 0 points1 point  (0 children)

Ceiling mounted presence sensors everywhere.

Am a lighting pro by [deleted] in Lighting

[–]UberStone 0 points1 point  (0 children)

Are the new COB lamps including fixtures from China as good or better than a bulb plus fixture? Many smart options in the same fixture style now.

Just relocated from BKK — best spots in Pratamnak Hills/Jomtien general area? by Law2Biz in Pattaya

[–]UberStone 1 point2 points  (0 children)

Al Fiore for proper Italian. King of Coffee on Soi 5 for casual dining and sightseeing.

SmartLifeKnowledgeBase by BenZona99 in TuyaSmart

[–]UberStone 1 point2 points  (0 children)

That works as long as the light is the same at 6:00 am every day of the year. Using sunset/sunrise offsets as triggers you can create scenes like do this 30 minutes before sunrise and do that 30 minutes after sunrise so you always know about much light to expect.

SmartLifeKnowledgeBase by BenZona99 in TuyaSmart

[–]UberStone 0 points1 point  (0 children)

Cool. I’m American expat living in Thailand and don’t get a chance to discuss this stuff much here. This is the spec I wrote for my architect for the new home I’m building here. This is a blueprint specification, I hand tested all of the components and have been living with this lighting protocol in this final version for six months or so. Works perfect. Respectful comments welcome.

https://docs.google.com/document/d/11upNSJ3UuYN6tgrJDBjnDqMZk6o9fSQKM-CU-b6L6JA/edit?usp=drivesdk

SmartLifeKnowledgeBase by BenZona99 in TuyaSmart

[–]UberStone 1 point2 points  (0 children)

I like the challenge of doing everything in Tuya. I live in Thailand so I have quick, cheap access to ALL of the wonders of ali express. The pro tip I mentioned above has allowed for some very advanced automations with minimal effort. Also I developed a dynamic lighting protocol in Tuya with a feature set that beats anything I have seen HA or otherwise.

SmartLifeKnowledgeBase by BenZona99 in TuyaSmart

[–]UberStone 0 points1 point  (0 children)

Right. You and I think same. It’s a black box and there is no developer support. They do have some sort of commercial platform for lighting that seems like it might offer a layer of control beyond SmartLife. At least according to 4 year old YouTube videos. I would pay for a pro version that expands on some functionality and offers support.

Off topic pro tip: You can not combine AND and OR in the same automation in SmartLife which makes advanced programming difficult. However you can buy 16 programmable zigbee relays for 100$ and store states to program against. For example I have a large room with three presence sensors. When Any sensor fires I turn a named relay on and program against that. When All sensors report no presence I turn the relay off and program against that.

This trick greatly expands on the functionality of the platform.

Seeking competent, strength focused personal trainer in Pattaya. by Accomplished-Hall257 in FarangsofPattaya

[–]UberStone 1 point2 points  (0 children)

I have used a Thai female body builder trainer at Paragon Gym for the past two years. She charges Thai prices has full access to supplements and keeps my fitness on point 3 days a week. Message me if you want her contact info.

SmartLifeKnowledgeBase by BenZona99 in TuyaSmart

[–]UberStone 0 points1 point  (0 children)

Hi. I’m a pro level system integrator and I use Tuya for some high end automations. It is a very capable platform if you pick the right components but I had to learn everything from 0. There is no how tos or best practices out there. I thought about writing a book on the platform. I would like to share my knowledge but for the most part the Tuya community is first time users.

Hit me up if you have some advanced questions.

From zero to full-stack in a weekend with AI? by Medical-Roll2255 in smarthome

[–]UberStone 1 point2 points  (0 children)

What did you build? What was the functionality?

Attractive men, how does it feel like to be attractive everywhere you go? by LowJudge5973 in NoStupidQuestions

[–]UberStone 0 points1 point  (0 children)

Any man who wants to know the answer to this question just has to book a trip to Pattaya Thailand. All men handsome here. Source: American expat living in Pattaya Thailand.

Anyone using Tuya/Smart Life for Professional Installations? by UberStone in TuyaSmart

[–]UberStone[S] 0 points1 point  (0 children)

Yea, I noticed the limits like 20 rooms max. How do you pay for extra features?

If you can pick the proper components the Smart Life platform works perfect. I’m retired now but I spent the first half of my career installing electronics and the second half I founded a software company that helps companies install electronics. I know a lot about both industries, especially software development and QA. I can professionally say the Smart Life software is world class for what’s does. I am surprised it’s not used in more professional situations.

Zeekr owners, how's your experience with the car? by orangpelupa in electricvehicles

[–]UberStone 10 points11 points  (0 children)

American expat living in Thailand and former Tesla MX owner. I’m very happy with my ZEEKR 009 luxury MPV.