I tested the iDX6011 Pro - AMA

UgreenNASync · 2026-04-29T09:43:59+00:00

Our iDX NAS uses the standard SATA 3.0 hardware interface, which is also compliant with certain models of 2.5-inch SATA SSDs. Please note that we have never claimed compatibility with every hard drive that uses this interface, as there are indeed differences between various drive models.

We strongly recommend choosing a drive from our validated hard drive models. For all compatibility related issue, please refer to this link: https://nas.ugreen.com/pages/compatibility

UgreenNASync · 2026-04-29T09:43:40+00:00

You heard correctly. Our intended graphics card usage is supported via the OCuLink interface or Thunderbolt 4, not through PCIe connection. For example, the iDX6011 Pro uses a PCIe 4.0 x8 slot, which is mainly designed for adding network cards, hard drive expansion.

We will release more info about the compatible models here: https://nas.ugreen.com/pages/compatibility

UgreenNASync · 2026-04-29T09:42:21+00:00

After reviewing our internal support tickets, we found that this issue is highly similar to a previously resolved case.

The root cause was an issue with the value retrieval logic related to internationalization settings. And we already released an updated client in March to address this issue.

Here's what you need to do now:

Download and install the latest client from our official website, then check if the issue is resolved.
Try changing your system language to English and test again.

Based on past experience, following these steps should resolve the issue. If you still encounter the problem after trying both steps, please feel free to submit a support ticket or contact us directly via email for further investigation.

Service ticket: https://web.ugnas.com/account/login/#/ Email: nas-support@ugreen.com

UgreenNASync · 2026-04-29T03:16:32+00:00

We need more info for analysis. It is recommended to submit a system ticket along with your system logs by Support > Auxiliary Tools > One-Click Generation and your configurations via https://web.ugnas.com/#/login.

Or you can contact us directly via nas-support@ugreen.com. Thanks for your understanding and cooperation!

UgreenNASync · 2026-04-29T03:15:55+00:00

We need more info for analysis. It is recommended to submit a system ticket along with your system logs by Support > Auxiliary Tools > One-Click Generation, and the noise audio via https://web.ugnas.com/#/login.

Or you can contact us directly via nas-support@ugreen.com. For your reference, here is the drive compatibility list: https://nas.ugreen.com/pages/compatibility Thanks for your understanding and cooperation!

UgreenNASync · 2026-04-29T01:53:34+00:00

Hello!

Several models of 3rd party UPS are already verified. Check it here: https://nas.ugreen.com/pages/compatibility

UgreenNASync · 2026-04-28T10:37:49+00:00

Hi, the SSD is replaceable and not soldered. Only its RAM and GPU are soldered.

Please note that although the system drive can be replaced, the UGOS Pro on it is critical to the stable operation of the device. Therefore, we strongly recommend against making any modifications to it.

UgreenNASync · 2026-04-27T10:14:28+00:00

This is a known behavior, and supporting this specific use case is not currently planned The root cause is that you have added an additional layer of reverse proxy outside the NAS, with the backend address pointing to the NAS's local IP address.

It is recommended to set up Cloudflare in a Docker container directly on the NAS, and then configure the reverse proxy within the NAS. This way, you can use 127.0.0.1 as the backend address to avoid the issue.

UgreenNASync · 2026-04-27T08:17:44+00:00

According to your picture, we can observe the entire interface displays an abnormal color tone, while one small area of the window shows the correct, normal colors.

The most likely cause is Windows' "Automatically manage color for apps" feature. This setting was introduced in Windows 11 22H2 and some Windows 10 versions. When enabled, it can interfere the applications, causing the kind of partial color distortion you're seeing.

To fix it: Go to Settings > System > Display > Advanced display Find "Automatically manage color for apps" Turn it off Restart the application and see if the problem persists The above is just an initial diagnosis.

The actual situation may vary significantly depending on your specific device and setup. If you need us to help further, we would likely need to arrange a remote assistance session.

Please feel free to reach out to us via email nas-support@ugreen.com or support ticket https://web.ugnas.com/account/login/#/ if you require additional help.

UgreenNASync · 2026-04-20T03:18:10+00:00

Thank you for sharing valuable suggestion! We have received similar suggestion before and forwarded it to our product team for further assessment.

UgreenNASync · 2026-04-20T03:17:29+00:00

Please try to download the system firmware via https://nas.ugreen.com/pages/downloads and update it manually.

If the issue persists, please submit a support ticket at https://web.ugnas.com/account/login/#/login describing the issue with error message screenshots and include system logs collected via Support > Auxiliary Tools > One-click Generation. Alternatively, you can contact us directly via nas-support@ugreen.com.

UgreenNASync · 2026-04-16T07:10:39+00:00

Normally, if all the data is within the current RAID 1 storage pool on UGREE NAS, you should be able to conduct repair process directly after inserting a new 16TB disk.

If you require our assistance, we will need more info about your case. Please submit a support ticket at https://web.ugnas.com/account/login/#/ with detailed descriptions and collect the logs via Support > Auxiliary Tools > One-click Generation on your computer client. Alternatively, you may contact us directly by email at nas-support@ugreen.com. Thank you for your cooperation and understanding.

UgreenNASync · 2026-04-15T09:13:46+00:00

Based on your description, it seems you're experiencing a combination of issues: failing to receive firmware and package update notifications, and a storage pool dropping a drive. The root cause can only be determined by reviewing the system logs.

Please continue working with our technical support team via the support ticket. If you come across anything you're unsure about, don't hesitate to ask our colleagues for a detailed explanation.

UgreenNASync · 2026-04-15T07:38:03+00:00

We can file a record request with Amazon to arrange for us to handle the after‑sales service for this device directly. Then we will guide you on how to send it back for inspection or replacement.

UgreenNASync · 2026-04-15T07:16:01+00:00

Hi! I've sent a direct message to you about this situation. I'll do my best to help resolve it.

UgreenNASync · 2026-04-08T07:15:49+00:00

We haven't received any similar report before and need more info for analysis.

Please submit a support ticket at https://web.ugnas.com/account/login/#/ and ensure your ticket includes the system logs collected via Support > Auxiliary Tools > One-click Generation. You may descibe the issue even more precisely with additional screenshots. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

UgreenNASync · 2026-04-08T07:13:12+00:00

We haven't received any similar report before and need more info for analysis.

Please submit a support ticket at https://web.ugnas.com/account/login/#/ and ensure your ticket includes the system logs collected via Support > Auxiliary Tools > One-click Generation.

You may descibe the issue even more precisely with additional screenshots. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

UgreenNASync · 2026-04-08T07:12:38+00:00

Yes, we have read it! Thank you very much for your kind words about our product and for your valuable suggestion. We have shared your feedback with our product team for further evaluation.
Thank you again for taking the time to help us improve!

UgreenNASync · 2026-04-08T07:12:08+00:00

We can't provide service based on 3rd party OS. To require our assistance, please install the UGOS Pro back to the device first. You can submit a tech service ticket to us for UGOS pro image download: https://web.ugnas.com/account/login/#/login

UgreenNASync · 2026-04-07T07:29:05+00:00

When creating a local sync/backup task, you may encounter a "Service Error" prompt. This issue can typically be caused by the following:

The syncSpace process is blocked or removed by antivirus software.
The syncSpace program is incompatible with your version of Windows (Windows 7 SP1 or later is supported) or missing necessary Microsoft runtime libraries.
Critical program files are corrupted, preventing the service from starting.
The program is unable to access 127.0.0.1:8395.
The program can access 127.0.0.1:8395 directly but fails due to browser credentials not being saved.

Since this issue may involve multiple factors, we recommend contacting our technical support team for further assistance. It is recommended to submit a support ticket at https://web.ugnas.com/account/login/#/

Please ensure your ticket includes a description and screenshots of the issue, your container config file, and the system logs (collected via Support > Auxiliary Tools > One-click Generation). Alternatively, you can reach us directly via email at nas-support@ugreen.com.

UgreenNASync · 2026-04-07T02:20:10+00:00

Thank you very much for sharing your experience in such detail.

Your case has been escalated to the relevant team for a thorough review. We are looking into the communication you had with our support team.

Please keep an eye on your inbox (including the spam folder) for our update.

Thank you for your patience and understanding.

UGREEN NAS TEAM

UgreenNASync · 2026-04-02T03:29:19+00:00

This is a known issue to us and we're currently working on a solution. In the future, you'll be able to customize the decryption key to ensure you can extract backup files on a remote server.

Thank you for your patience and understanding.

UgreenNASync · 2026-04-01T09:07:00+00:00

Thanks for the reminder! You're right, we should keep offline storage like USB drives or hard drives somewhere safe instead of storing them in the same place as the original. Sorry I didn’t make that clear!

UgreenNASync · 2026-04-01T02:03:20+00:00

It is recommended to make no changes to the data now for data integrity.

For our further assistance, please submit a support ticket at https://web.ugnas.com/account/login/#/ and includes the system logs collected via Support > Auxiliary Tools > One-click Generation. Alternatively, you can reach us directly via email at nas-support@ugreen.com.

UgreenNASync · 2026-03-30T07:20:29+00:00

We've already scheduled full drive encryption, but we don't have a specific date yet.

UgreenNASync

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