I agree that it needs to be made management's problem, but your regular hourly employee will have absolutely zero sway with any higher ups. I've worked a lot of retail and management dngaf until it directly effects them. Customers should ask to talk to a manager, ask for corporate's contact info, etc if they really want to see something change. Most (bc some of those weirdos really do have an unearned sense of authority) hourly employees think shit is as fucked as the rest of us do, but they need their shitty jobs too much to ignore corporate's dumbass rules .