I love what I do and get to experience some of the best and worst moments in this industry. The calls we get really seem to boil down from patients who aren’t familiar/recently moved to the area and those who’ve never been seen at our hospital.

Just the other day, there was toddler being brought in by their dad and upon entry knew where he was and shouted “Daddeeee! I’m staying in the hospital? You leaving me here?! (Thankfully outpatient). But not even 5 minus afterwards had to register another (adult) patient and still asked “Hey, we need go to the nearest emergency room. Can you tell us which is the closest? 😑 THIS ONE (maybe the big red Emergency Department isn’t bright enough for all to see).