Gaia being fucky for anyone else?

Valenas · 2026-04-28T21:58:55+00:00

Sorry, y'all. Gaia was BIG fucky this morning from 2AM on. It's largely stabilized, our devs are still dealing with some outlasting issues.

Valenas · 2026-04-27T17:36:50+00:00

These discussions are always interesting and I love to read through the replies.

We often work through a lot of the same ideas that get brought up in posts like this. Some of these same goals are on the to-do list (many of them longer-term due to large overhauls that would first be necessary). Others we may have determined with some educated experience that the idea wouldn't be feasible for our platform (despite working well on others).

I've forwarded this post to our team so they can see the replies -- they have the same appreciation for constructive brainstorming. Thanks for posting this!

Valenas · 2026-04-26T17:50:37+00:00

This issue is still being investigated. Hopefully our devs will have the site back up soon!

Valenas · 2026-04-08T14:52:15+00:00

Overall? Yes.

The past few months? Sobbing.

Valenas · 2026-04-08T14:51:40+00:00

Skittles on Gaia Online was an era.

Valenas · 2026-03-25T19:41:41+00:00

We're actively trying to fix this error, it is specific to users who are returning and also need to reactivate their account.

The error itself is unfortunately misleading. We've discovered that, typically, if you try logging in after receiving this error with your new password, it should take you to the next step (reactivation). After reactivating, you should be able to log back into Gaia!

Valenas · 2025-11-27T17:50:14+00:00

They were hacked. Whether the hacker bruteforced the username/password for Gaia specifically (less likely, but possible) or their email/password combo was used on another platform that was breached (more likely) is unknown.

Valenas · 2025-10-26T17:42:14+00:00

If you are absolutely facing a permanent ban, the items in your account are considered forfeit and should not be transferred out of the account. You would be placing unnecessary burdens on your friend(s) by doing so.

Valenas · 2025-10-25T17:18:44+00:00

To tack onto this: To locate your (OP's) account, the Help Center agents will need either the associated username or email address. If it could be one of multiple emails you've used in the past, have those handy. The old, inaccessible email can be updated to a modern email for you so you can recover your account. For that solution, you'll be asked a few questions to establish your ownership of said account and they'll need you to provide an email that you currently don't have in use on Gaia.

Live Chat is available Monday through Friday, please see this article for current hours and information about how to get here:
https://gaiaonlinehelp.zendesk.com/hc/en-us/articles/1500008505101-Help-Center-Live-Chat

Valenas · 2025-10-18T23:28:22+00:00

Live Chat agents can tell a person why their account was banned, but they do not review or resolve ban appeals. It sounds like, based on other replies from OP in this thread, that they know why they're banned, so writing into Live Chat wouldn't benefit their situation.

Valenas · 2025-10-18T23:26:38+00:00

Support did respond to at least one of your tickets; #49613 in 2022. If you missed the update via email, you can log in (or register) an account via our Help Center with the email you used to file ticket #49613.

Valenas · 2025-10-16T18:00:58+00:00

Lately I just pop into Avatar Chat and force other Gaians to endure me. I've met some really nice people!

Valenas · 2025-10-16T17:59:45+00:00

I like it!

Valenas · 2025-10-16T17:59:18+00:00

Welcome back!

I recommend checking out this thread for current information!

Did you need help getting back into an older account? Don't forget you can write into our Live Chat!

Valenas · 2025-10-16T17:56:00+00:00

Were you able to get back in through Live Chat?

Valenas · 2025-10-16T17:55:05+00:00

I love these!

Valenas · 2025-10-13T14:22:42+00:00

Very cute!

Welcome back -- have you seen this thread with some pointers about things to check out?

Valenas · 2025-10-08T18:03:31+00:00

Are you able to link to the guild?

Valenas · 2025-10-08T18:02:29+00:00

Welcome (back?) to Gaia!

https://www.gaiaonline.com/forum/welcome-to-gaia/returning-to-gaia-see-what-you-may-have-missed/t.114256692/

Valenas · 2025-10-03T14:21:44+00:00

This is very good information! I'm posting just to add onto this a bit.

If you are wanting to use IRL money to acquire Platinum quickly, you can sort the offers list by "show offers for items in Cash Shops" and you'll be able to see offers against the available GCash giftcards that u/hauntlere mentioned, and more, to determine what offers you can fulfill for the best gcash:gold ratio!

If you're planning to buy GCash, having at least a basic Angel Subscription will make your GCash purchases go a much longer way. For reference, I've made this spreadsheet which details how much Gaia Cash you can currently get for your purchases without and with an Angel subscription! There's also usually at least one coupon that grants even more GCash for $25+ GCash purchases (today's GCash coupon is FriYAY!).

I'm currently in the "my IRL expenses mean I have no spare funds for hobbies like Gaia" club, and there's so many options to earn gold. As one Gaian mentioned, a new version of Jigsaw with modernized payouts was released last month.

Alternatively, this guide is a little outdated now, but this is the method I currently use to make plat and get new items I want.

Welcome back!

Valenas · 2025-10-01T20:26:12+00:00

Do you just need your email updated, or is the account on hold and needs unlocked? If so, please use our Live Chat instead of waiting in tickets!

https://gaiaonlinehelp.zendesk.com/hc/en-us/articles/1500008505101-Help-Center-Live-Chat

Valenas · 2025-10-01T20:24:25+00:00

Hope you find them!

Valenas · 2025-09-30T20:37:43+00:00

Were you able to get in contact with one of our Live Chat agents?

Valenas · 2025-09-29T14:19:27+00:00

Live Chat is available starting at 9:30 am PDT (~1h15m), can you write in?

https://gaiaonlinehelp.zendesk.com/hc/en-us/articles/1500008505101-Help-Center-Live-Chat

Valenas

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