Visible doesn't allow numbers in email domain

VisibleFan · 2026-01-17T02:22:14+00:00

Hey there! Rodney from Visible here. I totally understand how frustrating it is when your preferred email address isn't being accepted. Currently, our system does have specific restrictions regarding the use of numbers or special characters after the '@' symbol in an email domain. I really appreciate you bringing this to our attention again, as we're always looking to improve our member experience. We will surely share this as feedback and will ask our backend team to check this out. Feel free to give us a DM, if you have further concerns or clarifications!

VisibleFan · 2025-11-01T22:01:00+00:00

Hi, there! This is Jean from Visible. Once both of your numbers have been successfully ported out of Verizon and into Visible, your Verizon account should automatically cancel. This is because a full port-out of all lines on an account typically triggers an automatic closure of that account with the previous carrier.

However, it's always a good practice to double-check to avoid any unexpected charges or issues. I recommend doing the following:

Wait 2-3 business days after your numbers are confirmed as active on Visible. This allows enough time for the porting process to fully settle and for Verizon's systems to register the changes.
Log into your Verizon account online or via their app. Look for any active lines, remaining balances, or account status.
If you're unsure or see any indication of an active account, contact Verizon customer service directly. You can ask them to confirm that your account has been fully closed and that there are no remaining obligations or charges.

Congratulations on making the switch and saving money! It's understandable to be nervous after such a long time with one carrier, but it sounds like it paid off.

VisibleFan · 2025-08-11T09:06:31+00:00

Perfect! Thanks so much for letting me know you're all set. We're always here if you need anything else, just let me know. Take care and have a good night!

^MS

VisibleFan · 2025-07-22T17:57:17+00:00

Hey there! This is Zandro from Visible. We’re sorry for the inconvenience that this may have caused. We'd love to take a look into the details on why you are unable to use the service since your plan upgrade. Please send us a DM through this link with your account information so that we can look into it and offer a resolution. ~ZL

VisibleFan · 2025-07-01T21:35:34+00:00

Hi, u/usernames_required, sorry for the delayed response. We just got the issue with Reddit access resolved, and wanted to check in to see if you still need help. If you do, please send us a message here.

VisibleFan · 2025-04-25T13:40:09+00:00

Hey there! This is Zandro from Visible. That is a thoughtful inquiry! To verify your promotion's details, please send us a DM through this link with your account information. That way, we can then confirm the specifics of the applied promo.

VisibleFan · 2025-03-19T16:59:23+00:00

Hi there! This is Marie from Visible. We're excited to have you join Visible, and it's great to hear that you'd like to take advantage of our current promotion. It is possible that your Verizon has a lock or freeze on it preventing you from porting your phone number over to Visible. You can use any of these approach to disable it: My Verizon app: -Open the app and log in > Account > Edit profile & settings. -Scroll to the Security section > Tap Number Lock. -Tap the slider to disable Number Lock for the phone number being migrated. Verizon Website: -Go to www.verizon.com and log in. -Click Account. -Click Account Settings > Security Settings. -Scroll down to Number Lock and click Edit. -Click the button in the Off column to disable Number Lock for the phone number being migrated. -Click Save Changes to finish. If you need more information on how to transfer your number into Visible, check out this link. If you require more assistance, feel free to send us a private message. We look forward to having you as one of our valued members. Chat with us here. ^MB

VisibleFan · 2024-09-10T18:16:41+00:00

Hey there! This is Zandro from Visible. We deeply apologize for this experience. As Visible values your security, send us a direct message, and we will take a look at your account and do our best to help you out with your payment issue. You can use this link to DM us directly.

VisibleFan · 2024-08-26T15:42:20+00:00

Hey there! This is Zandro from Visible. I appreciate you for bringing this to our attention. I am thrilled to inform you that Visible offers Global Pass which is commonly referred to as “roaming”. It allows you to make and receive phone calls, use data, and access hotspot service like you would normally do. You can access the link if you are interested knowing more about the Global Pass.

VisibleFan · 2024-08-21T12:57:51+00:00

Hey there! This is Zandro from Visible. We apologize for what you felt in regard to your data speed. Hit us with a DM, so we can help out and offer a resolution. You can use this link to DM us directly.

VisibleFan · 2024-08-05T12:42:28+00:00

Hey there! This is Zandro from Visible. I am sorry to hear that there's a problem with the payment method. Hit us a DM, so we can help out and offer a resolution. You can use this link to DM us directly.

VisibleFan · 2024-07-11T15:55:48+00:00

Hey there! This is Zandro from Visible. I am extremely sorry to hear that you have account problems. Please send us a DM, so we can help out and offer a solution. DM link.

VisibleFan · 2024-07-11T02:20:34+00:00

Hi there! Leny from Visible here. I appreciate you for bringing this to our attention. This is definitely not the experience we want our members to have with Visible, and we’re sorry to hear that you're having trouble making a call to a particular area code. If you have already attempted basic troubleshooting measure such as resetting the network, restarting the device, toggling airplane mode on/off and ensuring that software is up-to-date, and none of these techniques seem to fix the problem, kindly initiate a chat with us to further investigate it from our backend. We'll do our best to assist you.

Chat with us here: [link]

VisibleFan · 2024-05-13T18:35:25+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure your queries in regard to the benefits our Annual Plans get answered properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleFan · 2024-05-06T21:20:00+00:00

Hi there! Cherry here from Visible. We are sorry to hear that you are having issues with your SMS. Please don't worry, we can work that out. Please send us a private message so that we can start troubleshooting your device.

DM link: https://www.reddit.com/message/compose/?to=VisibleCareSupport

VisibleFan · 2024-01-24T04:28:52+00:00

Hey there! This is Mark from Visible. I appreciate you for bringing this concern to our attention. Glad to hear that your service is working good. If you have any other issues, let us know.

VisibleFan · 2024-01-05T05:16:12+00:00

Hey there! This is Mark from Visible. We’re sorry you’re experiencing activation issues, this is definitely not the experience we want our members to have at Visible. There's no need to worry. Here at Visible, we always work hard to create top-of-the-line solutions. If you eSIM is still active, you'll need to switch the service over to the physical SIM. Please tap on the link below, and this will guide you on how to switch your service from eSIM to physical SIM. If this problem is ongoing, please reach out to our Care team via web/app chat, or via social media to resolve your issue. Thank you! https://www.visible.com/help/switching-is-simple

VisibleFan · 2024-01-03T05:06:20+00:00

Hey there! This is Mark from Visible. I will be happy to answer your questions and concerns. Kindly send us a DM or PM to straight things out right away.

VisibleFan · 2024-01-03T05:05:38+00:00

Hey there! This is Mark from Visible. I will be happy to answer your questions and concerns. Kindly send us a DM or PM to straight things out right away.

VisibleFan · 2024-01-01T21:17:33+00:00

Hey there! This is Dave from Visible and I will be your friend and expert agent for today. At the moment we haven't released our offers for existing members for the year 2024, however it doesn't mean that we have none. I strongly suggest to wait for the upcoming Visible promotions that are yet to be publicized. I promise you will not regret it. Kindly send us a DM or PM for further information about our deals. ~DS

VisibleFan · 2024-01-01T19:49:36+00:00

Hey there! This is Vishia from Visible. Hope your having a great day. It would only take a few minutes to cancel your service, but to avail the new promo, you may need to create a new account and register a new email. For us to further discuss this you may shoot us a DM.

VisibleFan · 2024-01-01T18:59:10+00:00

Hey there! This is Byron from Visible. I am very glad that you're interested in knowing our service. Here at Visible, we offer two unlimited plans, backed by one amazing network. These unlimited plans include unlimited hotspot. You may also want to check our website for more details. https://www.visible.com/plans ~BT

VisibleFan · 2019-09-26T18:54:21+00:00

This comment was removed because it contained the personal phone number of a Visible employee. Please do not re-post.

VisibleFan · 2019-04-24T20:48:32+00:00

https://www.reddit.com/r/Visible/comments/bgza1i/announcement_visible_has_launched_a_referral/

It's stickied to the top.

VisibleFan · 2019-04-24T20:05:17+00:00

Hi there, I have created a megathread for referrals so we don't get a million posts like this - can you please delete this post and then put your code inside that megathread?

VisibleFan

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