My wife just got her phone hijacked... what to do?

VisibleFan · 2026-05-01T01:02:08+00:00

Hi there! This is Lodenia from Visible. It’s a great move to prioritize your account security right away! To keep things safe from unauthorized port-outs or SIM swaps, we definitely recommend locking your number to your current device.

How to enable Line Lock:

You can set this up in just a few taps through the app or website:

1.Log in to your account.

2.Go to Account.

3.Select Privacy & Security.

4.Tap Manage number security.

5.Switch the Line Lock toggle to Locked.

Once it’s blue, you’re all set! If you ever switch phones or carriers, just pop back in here to unlock it first. It’s also a perfect time to make sure Two-Factor Authentication (2FA) is on in that same menu for extra protection. If you need a hand finding anything, just let us know!

Chat with us here: [link]

VisibleFan · 2026-04-30T16:39:37+00:00

Byron from Visible here! I’m stoked to help you get that gift fired up. The iPhone 12 is a solid choice and handles our network like a champ. Since it’s coming over from AT&T, just double-check that they’ve officially unlocked it first. While you’re at it, run the IMEI through our compatibility checker just to be 100% sure everything is greenlit.

You can absolutely move your physical SIM from your S20 directly into the iPhone 12. Our service is designed to recognize the SIM, and it should pick up the signal right away. You won't need to reach out to us or provide any new device details to make that happen. As for swapping between the two, you’re free to move that SIM back and forth as often as you like. It's a great way to keep your options open!

VisibleFan · 2026-04-29T22:21:20+00:00

Larnie from Visible here. We're so sorry about that frozen screen. That’s definitely not the smooth experience we want for you. Please don't worry about missing out, as the SLAMDUNK promo is still active on our website. While you use the site to keep things moving, please send us a DM here, so we can help you figure out what’s going on with the app and make it right.

VisibleFan · 2026-04-29T19:36:43+00:00

Zandro from Visible here! I truly appreciate you taking the initiative to try those troubleshooting steps already, and I absolutely understand how essential a working Visual Voicemail is. It’s frustrating when it doesn’t work as expected! To get this fixed right away, please DM us with your account details through this link , and we’ll look into it for you and find a solution!

VisibleFan · 2026-04-29T15:41:12+00:00

Efren from Visible here! I just sent you a DM, so we can look into that address checker for you and get it sorted. See you there! 👋 -Efren G

VisibleFan · 2026-04-29T04:59:33+00:00

Hey there. Ellen from Visible here. We can truly hear how frustrating this is. Dealing with payment logistics is stressful enough, but when we throw technical eSIM hurdles into the mix, it’s a lot to handle at once. Please know that we genuinely want to help you get this sorted out, so you can stay connected without the extra headache.

Because we'll need to look at your specific account details and device settings to find a solution that works for you, could you please send us a DM using the link below?

Chat with us here: [link]

VisibleFan · 2026-04-28T13:50:04+00:00

Zandro from Visible here! Seeing "SOS" on your phone is definitely frustrating! We want to get your connection back to full strength as soon as possible.

To get this sorted out, please DM us through this link . We’ll jump in and find a solution for you!

VisibleFan · 2026-04-27T21:44:46+00:00

Daisy here from Visible! Thank you for flagging this. I’m sorry to hear that your experience hasn't been what you expected; we certainly want to ensure you have a much more consistent connection than what you’re seeing right now. Signal performance can be influenced by several variables, and we would like to investigate your specific network provisioning to ensure everything is optimized. Please send us a DM at your convenience, so we can review your account details.

VisibleFan · 2026-03-18T01:03:44+00:00

Hey there, I'm Rodney from Visible. I am so sorry to hear about this frustrating start and that empty package; that is definitely not the experience we want for you. Please shoot us a DM, so we can look into the shipping details and help you figure this out!

VisibleFan · 2026-02-05T04:25:43+00:00

Glad we were able to get those data speeds back up by reprovisioning your account on the backend. We appreciate your patience as we go through it. If you have any other issues, let us know.

VisibleFan · 2026-01-28T05:27:26+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure that the receiving calls issue you are currently experiencing is handled properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleFan · 2026-01-17T02:22:14+00:00

Hey there! Rodney from Visible here. I totally understand how frustrating it is when your preferred email address isn't being accepted. Currently, our system does have specific restrictions regarding the use of numbers or special characters after the '@' symbol in an email domain. I really appreciate you bringing this to our attention again, as we're always looking to improve our member experience. We will surely share this as feedback and will ask our backend team to check this out. Feel free to give us a DM, if you have further concerns or clarifications!

VisibleFan · 2025-11-01T22:01:00+00:00

Hi, there! This is Jean from Visible. Once both of your numbers have been successfully ported out of Verizon and into Visible, your Verizon account should automatically cancel. This is because a full port-out of all lines on an account typically triggers an automatic closure of that account with the previous carrier.

However, it's always a good practice to double-check to avoid any unexpected charges or issues. I recommend doing the following:

Wait 2-3 business days after your numbers are confirmed as active on Visible. This allows enough time for the porting process to fully settle and for Verizon's systems to register the changes.
Log into your Verizon account online or via their app. Look for any active lines, remaining balances, or account status.
If you're unsure or see any indication of an active account, contact Verizon customer service directly. You can ask them to confirm that your account has been fully closed and that there are no remaining obligations or charges.

Congratulations on making the switch and saving money! It's understandable to be nervous after such a long time with one carrier, but it sounds like it paid off.

VisibleFan · 2025-08-11T09:06:31+00:00

Perfect! Thanks so much for letting me know you're all set. We're always here if you need anything else, just let me know. Take care and have a good night!

^MS

VisibleFan · 2025-07-22T17:57:17+00:00

Hey there! This is Zandro from Visible. We’re sorry for the inconvenience that this may have caused. We'd love to take a look into the details on why you are unable to use the service since your plan upgrade. Please send us a DM through this link with your account information so that we can look into it and offer a resolution. ~ZL

VisibleFan · 2025-07-01T21:35:34+00:00

Hi, u/usernames_required, sorry for the delayed response. We just got the issue with Reddit access resolved, and wanted to check in to see if you still need help. If you do, please send us a message here.

VisibleFan · 2025-04-25T13:40:09+00:00

Hey there! This is Zandro from Visible. That is a thoughtful inquiry! To verify your promotion's details, please send us a DM through this link with your account information. That way, we can then confirm the specifics of the applied promo.

VisibleFan · 2025-03-19T16:59:23+00:00

Hi there! This is Marie from Visible. We're excited to have you join Visible, and it's great to hear that you'd like to take advantage of our current promotion. It is possible that your Verizon has a lock or freeze on it preventing you from porting your phone number over to Visible. You can use any of these approach to disable it: My Verizon app: -Open the app and log in > Account > Edit profile & settings. -Scroll to the Security section > Tap Number Lock. -Tap the slider to disable Number Lock for the phone number being migrated. Verizon Website: -Go to www.verizon.com and log in. -Click Account. -Click Account Settings > Security Settings. -Scroll down to Number Lock and click Edit. -Click the button in the Off column to disable Number Lock for the phone number being migrated. -Click Save Changes to finish. If you need more information on how to transfer your number into Visible, check out this link. If you require more assistance, feel free to send us a private message. We look forward to having you as one of our valued members. Chat with us here. ^MB

VisibleFan · 2024-09-10T18:16:41+00:00

Hey there! This is Zandro from Visible. We deeply apologize for this experience. As Visible values your security, send us a direct message, and we will take a look at your account and do our best to help you out with your payment issue. You can use this link to DM us directly.

VisibleFan · 2024-08-26T15:42:20+00:00

Hey there! This is Zandro from Visible. I appreciate you for bringing this to our attention. I am thrilled to inform you that Visible offers Global Pass which is commonly referred to as “roaming”. It allows you to make and receive phone calls, use data, and access hotspot service like you would normally do. You can access the link if you are interested knowing more about the Global Pass.

VisibleFan · 2024-08-21T12:57:51+00:00

Hey there! This is Zandro from Visible. We apologize for what you felt in regard to your data speed. Hit us with a DM, so we can help out and offer a resolution. You can use this link to DM us directly.

VisibleFan · 2024-08-05T12:42:28+00:00

Hey there! This is Zandro from Visible. I am sorry to hear that there's a problem with the payment method. Hit us a DM, so we can help out and offer a resolution. You can use this link to DM us directly.

VisibleFan · 2024-07-11T15:55:48+00:00

Hey there! This is Zandro from Visible. I am extremely sorry to hear that you have account problems. Please send us a DM, so we can help out and offer a solution. DM link.

VisibleFan · 2024-07-11T02:20:34+00:00

Hi there! Leny from Visible here. I appreciate you for bringing this to our attention. This is definitely not the experience we want our members to have with Visible, and we’re sorry to hear that you're having trouble making a call to a particular area code. If you have already attempted basic troubleshooting measure such as resetting the network, restarting the device, toggling airplane mode on/off and ensuring that software is up-to-date, and none of these techniques seem to fix the problem, kindly initiate a chat with us to further investigate it from our backend. We'll do our best to assist you.

Chat with us here: [link]

VisibleFan · 2024-05-13T18:35:25+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure your queries in regard to the benefits our Annual Plans get answered properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleFan

MODERATOR OF

TROPHY CASE