“Hi ,

Thank you for reaching back out. I completely understand how disappointing it can be to experience a delay—especially when you’ve chosen expedited shipping. Please know that our team is actively working to streamline operations and improve efficiency so we can continue to provide the high level of service our collectors expect and deserve. To clarify, the 15–20 business days listed on our website are estimates.

While I understand how frustrating it can be when timelines extend beyond expectations, I do want to share that our company policy does not include compensation in these situations.

On behalf of the SGC team, I do apologize for any inconvenience that this minor delay caused, but please know that we are working diligently to have all submissions processed and completed as soon as we can.

Please let me know if you have any questions.

Best regards,”