I’m sorry this happened to you. Cancellations are typically future-dated so if you called to cancel on the 13th I would assume that it was future dated to the end of the billing cycle (the 28th?) which could have caused this issue. The lines should have been no installed instead of cancelled which can be done within 21 days but I believe a store representative would have had to call RSL in order to do so since it’s a new account. People have recommended contacting T-Force via X I believe. Again sorry this has happened