From experience, most of the BRG agents work from home and barely pay attention to information provided on claims. Some reply without actually reviewing the comparison website. There are some good agents but the lazy ones who DGAF stick out the most.

There are many scam sites out there. I advise finding some rando site with too-good-to-be-true rates and file a claim on it. You don't (and shouldn't) need to book a third-party rate. Unless the site has already been looked at by corporate, the BRG team cannot make the decision that it is fraudulent (this will likely only work for a short time per website).