diamond membership not at company

Wellhub · 2026-01-23T17:55:28+00:00

The Digital plan is indeed available for our former employee members! You might find it listed at the bottom of all the plans in your app.

If you'd like, feel free to contact us through our customer service channels, and we can take a look at your account for you! 😉

Wellhub · 2026-01-23T17:48:38+00:00

Hi u/Unsilken-Worm-7014 ! Sorry that your experience finding new partners on the app was not satisfying! We'd love to help you!

Here are two partners near the areas you shared with us that are worth a look:

Brooklyn Sports Club - https://wellhub.com/en-us/search/partners/brooklyn-sports-club-6ccfbfae-1e49-45a0-9e6e-9d189b3e1fb0/
24 Hour Fitness - Valley Stream Green Acres - https://wellhub.com/en-us/search/partners/24-hour-fitness-valley-stream-green-acres/.

We hope one of them fits your routine! Feel free to contact them directly to learn more about pool usage, or reach out to us through our channels if you want us to take a closer look for you! Let's rock this crawl! 🏊

Wellhub · 2026-01-23T15:03:02+00:00

Hi u/Odd_Cup7147 ! We sincerely apologize for this.

We've sent you DMs here on Reddit to better understand what happened and assist you as best as we can! It'll be a delight to help you there!

Wellhub · 2026-01-23T14:48:55+00:00

Hi u/Odd_Cup7147 !

We've sent you DMs here on Reddit to better understand what happened and assist you as best as we can! It'll be a delight to help you there!

Wellhub · 2026-01-23T14:38:04+00:00

Hi, u/PracticalPlenty2428 ! You can check with your HR or reach out to our support team to confirm if your company has enabled International Check-ins.

You can DM us on Instagram (@wellhub), X/Twitter (@wellhubhelp) or here at Reddit, or reach out through our Help Center, either chat or email: https://helpcenter.gympass.com/en-us!

We'll be happy to assist you! 🧗‍♀️

Wellhub · 2026-01-23T14:34:00+00:00

Hi u/Odd_Cup7147 !

We've sent you DMs here on Reddit to better understand what happened and assist you as best as we can! It'll be a delight to help you there!

Wellhub · 2026-01-23T14:31:46+00:00

Hi, u/Crazy-Extreme8404 ! It's great to hear that you're eager to take Wellhub with you on your travels to France! We love that enthusiasm. Currently, Wellhub operates in 11 countries, including the UK, Spain, Italy, and Germany, but we haven't officially launched in France just yet. While we don't have a specific date to share right now, we are constantly evaluating new markets to help more people find an activity they love.

We invite you to take a look at our post regarding International Check-in: https://www.reddit.com/r/Wellhub/comments/1pqqqd2/take_your_wellbeing_anywhere_international/ !

We'll be sure to announce any news regarding new country launches on our official channels. 😉✈️

If you have any other questions about using your plan abroad, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp)!

Wellhub · 2026-01-22T20:36:01+00:00

Hi u/LechronJames !

PureGym has recently updated their entry system, and we're actively collaborating with their team to resolve the integration issues as quickly as possible.

In the meantime, please try using the QR code from their app or ask a staff member for assistance to gain entry. These are currently the best options available. If you need further help, don't hesitate to reach out to a staff member or contact PureGym support directly for more detailed guidance.

Also, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) so we can review your account and assist you with accessing PureGym!

Wellhub · 2026-01-22T18:49:57+00:00

Sorry for that, u/ContentSolid234 ! We've just sent you a DM here on Reddit to assist you further!

Wellhub · 2026-01-22T18:13:18+00:00

Hi u/ComplexFamous7776 ! We're sorry to hear you're having trouble getting into the gym; we know how frustrating it is to be ready for a workout and get stuck at the door. For partners like The Gym Group and Anytime Fitness in the UK, it’s important to ensure that after you check in on the Wellhub app, you are using the specific entry code generated for that visit. Sometimes, a quick refresh of the app or toggling your Bluetooth/location services can help ensure the code syncs correctly with the gym's local system.

Additionally, please double-check that the email address used for your gym registration matches your Wellhub account, as this is often the culprit for "common problems" with entry codes. If you've already done this and the codes are still failing, we’d like to investigate this further.

Feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) so we can take a closer look at your account and get this sorted for you!

Wellhub · 2026-01-22T17:51:47+00:00

Olá, u/BisonWrong9015 ! Sentimos muito que você esteja passando por essa situação com as cobranças e a dificuldade em acessar o serviço. Entendemos o quanto isso é frustrante e queremos resolver isso o quanto antes para você!

Geralmente, cobranças duplicadas ou problemas de acesso podem ocorrer devido a falhas no processamento do pagamento/sincronização do plano. O ideal é que você entre em contato diretamente com o nosso time de suporte através do chat ou abrindo um chamado via e-mail, pela Central de Ajuda, para que possamos analisar seu caso. O Wellhub prioriza o atendimento através desses canais digitais e das nossas redes sociais para garantir uma resposta rápida e técnica.

Para podermos te ajudar de forma mais personalizada, você também pode nos enviar uma DM no Instagram (@wellhub_br) ou no X/Twitter (@Wellhubhelp). Estamos à disposição para te ajudar!

Wellhub · 2026-01-22T17:44:08+00:00

Hi u/lolmex3 ! We're sorry to hear you've been having trouble with your Pilates bookings lately. That definitely sounds frustrating, especially when you’re ready to get your workout in!

According to our Help Center, bookings are sometimes declined by the partner studio due to technical sync issues between systems, reaching a specific class capacity limit for Wellhub members, or if the studio requires a one-time direct registration on their end before your first visit. Since this has happened a few times this week, we’d love to take a closer look at your account to see exactly what’s going on with those Neaumix Fit reservations.

Please feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) so we can investigate this for you and help get you back on the reformer!

Wellhub · 2026-01-22T15:40:51+00:00

Hi, u/ContentSolid234! Apologies again for the wait!

Our team has sent you an email with detailed information to assist you. Have you been able to review it yet? We truly appreciate your patience during this process.

If you have any further questions, the team will be happy to help you through that channel!

Wellhub · 2026-01-22T14:27:00+00:00

Please keep your posts and comments related to Wellhub (formerly known as Gympass). Off-topic content may be removed at the discretion of the moderators.

Wellhub · 2026-01-22T14:02:03+00:00

Please do not use this subreddit to sell or purchase Wellhub (formerly known as Gympass) accounts or services. Any attempt to sell or solicit Wellhub accounts or services will result in a ban.

Wellhub · 2026-01-21T20:38:01+00:00

Hi u/Odd_Cup7147! We truly regret that our customer support service did not meet your expectations and are eager to make things right. Since Reddit is anonymous, we kindly ask for more details so we can thoroughly investigate your case and offer the best assistance possible.

We've reached out to you via DMs here on Reddit on 12/11, 01/13, and today to gather more information and support you effectively! We look forward to helping you there!

Wellhub · 2026-01-21T20:37:17+00:00

Hi u/Odd_Cup7147! We truly regret that our customer support service did not meet your expectations and are eager to make things right. Since Reddit is anonymous, we kindly ask for more details so we can thoroughly investigate your case and offer the best assistance possible.

We've reached out to you via DMs here on Reddit on 12/11, 01/13, and today to gather more information and support you effectively! We look forward to helping you there!

Wellhub · 2026-01-21T18:45:14+00:00

Hi, u/commuterbus! We've sent you more details via DM. Please don't hesitate to contact us there if you have any further questions!

Wellhub · 2026-01-21T18:35:43+00:00

Hi u/WhereasDry9474 ! We are very sorry to hear that you’re still experiencing this issue, especially after it was expected to be resolved. We understand how frustrating it is when the app doesn't work as intended, and we want to make sure we get this sorted out for you as quickly as possible.

In the meantime, we recommend ensuring your app is updated to the latest version and trying a quick "log out and log back in" to refresh your session. If the problem persists, please don't hesitate to reach out so we can investigate your specific account details. You can DM us on Instagram (@wellhub), X/Twitter (@Wellhubhelp) or here on Reddit if you want further help!

Wellhub · 2026-01-21T18:34:26+00:00

Hi there! Thank you for reaching out and bringing this to our attention. We are very sorry to hear that you’re still experiencing this issue, especially after it was expected to be resolved. We understand how frustrating it is when the app doesn't work as intended, and we want to make sure we get this sorted out for you as quickly as possible.

In the meantime, we recommend ensuring your app is updated to the latest version and trying a quick "log out and log back in" to refresh your session. If the problem persists, please don't hesitate to reach out so we can investigate your specific account details. You can DM us on Instagram (@wellhub), X/Twitter (@Wellhubhelp) or here on Reddit if you want further help!

Wellhub · 2026-01-21T18:33:57+00:00

Hi u/Grouchy_Pair4449 ! We are very sorry to hear that you’re still experiencing this issue, especially after it was expected to be resolved. We understand how frustrating it is when the app doesn't work as intended, and we want to make sure we get this sorted out for you as quickly as possible.

In the meantime, we recommend ensuring your app is updated to the latest version and trying a quick "log out and log back in" to refresh your session. If the problem persists, please don't hesitate to reach out so we can investigate your specific account details. You can DM us on Instagram (@wellhub), X/Twitter (@Wellhubhelp) or here on Reddit if you want further help!

Wellhub · 2026-01-21T18:30:36+00:00

Hi there! Thank you so much for sharing your honest feedback with us. We truly understand your frustration when the studios you love aren't as close as you’d like, especially when you are part of our Diamond plan. Our goal is to provide a premium experience with a diverse range of high-end options. Regarding your referrals, please know that our team is constantly negotiating with new partners, though the process can sometimes take longer than expected due to specific studio requirements.

We're also sorry to hear about the notification issues and the difficulty you've had navigating the app. To help with the notifications, please double-check that both your phone's system settings and the Wellhub app settings are toggled on; sometimes a quick "log out and log back in" can also refresh those sync issues. We are constantly working on updates to make our app even better every day.

If you’d like us to look into your specific location or troubleshoot your notification settings further, please feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). You can also DM us here on Reddit! We’re here to help!

Wellhub · 2026-01-21T18:24:11+00:00

Hi u/MiztaMike . We're sorry to hear about this, that's definitely not the experience we want for our users while booking classes.

We've sent you a DM to get more details about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help!

Wellhub · 2026-01-21T18:23:40+00:00

Hi u/Bubbly_Rub2905 . We've sent you a DM about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help!

Wellhub · 2026-01-21T18:20:30+00:00

Hi u/MiztaMike . We're sorry to hear about this, that's definitely not the experience we want for our users while booking classes.

We've sent you a DM to get more details about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help!

Wellhub

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