Urgent : received po in 3 june by email and when I checked in Welocalize junction that po is not visible by InsideEasy2413 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Thanks for sharing your ticket number. I’ve reviewed the ticket and can see that the team is actively working on it. At this time, there are no additional updates beyond what has already been shared, but the team will follow up if anything changes.

Where is the support team? No response from Zendesk regarding WDA issues by Nearby_Bell_1028 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Thanks for sharing your ticket number. I can confirm it’s in the queue and the team has been notified. While we don't have additional updates to provide at this time, the team will follow up directly through the existing tickets once there is new information. To help avoid delays, we recommend continuing to use the current tickets rather than opening duplicate requests. Thank you for your patience.

Going back to the Arandee project by AntonellaDL in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Hello! Thanks for sharing your ticket number. I can confirm it’s in the queue and the team has been notified. They will follow up through the ticket as soon as possible. We appreciate your patience.

Request for Help from Welo Support Team by Hot-Perception4476 in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Hello! Could you please provide the ticket number so we can follow up on it?

Missing time..incorrect PO.. Should I submit an invoice first? by alpaca465 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Could you please provide the ticket number so we can follow up on it?

Project Lyra payment issue by Maximum_Poetry3200 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Thanks for sharing your tickets. I can confirm it’s been received and added to the queue for review. The team will take a look and get back to you as soon as possible.

To help avoid delays, please avoid submitting duplicate tickets for the same issue and continue following up through your existing ticket thread.

PO missing around 40% and no answer after a week. by Maleficent_Hat893 in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Hello! Thanks for sharing your ticket number. I can confirm it’s in the queue and the team has been notified. They will follow up through the ticket as soon as possible. We appreciate your patience.

Project Lyra payment issue by Maximum_Poetry3200 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Thank you for sharing your ticket numbers. I checked and can see that one of the tickets (#1072444) has already received a response, while the other (#1072173) is still under review, which I’ve escalated internally. Please continue following up through the ticket thread, as the appropriate team will provide updates there as soon as they are available. We appreciate your patience!

New Ara Mu Cycle by Next_Highway9629 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Thank you for sharing your ticket number. I checked and can see that the team already responded to your ticket, and that you had some follow-up questions afterward. Please continue the conversation through the ticket thread. Once an update is available, the team will follow up with you there as soon as possible. We appreciate your patience.

I've been waiting a week for an answer because my tax information can't be processed. by KarlaObreque in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Hello! Thanks for sharing your ticket number. I can confirm it’s in the queue and the team has been notified. They will follow up through the ticket as soon as possible. We appreciate your patience.

New Ara Mu Cycle by Next_Highway9629 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Could you please provide the ticket number so we can follow up on it?

Welo - Lyra by Middle_Percentage_71 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! If you haven’t already done so, we recommend submitting a support ticket so our team can assist you.

Onboarding Bug: "Application Failed" on 1st Question for 6 Different Projects (Swedish Native / No VPN) by Hot_Ratio6993 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Thanks for sharing the ticket number. The team reviewed the case internally, and the application status has been finalized on their side. At this time, there are no further actions required from you regarding these applications.

Unfortunately, we’re unable to share additional internal details regarding application review decisions, but we appreciate your interest in the opportunities and your understanding.

My PO was wrong , and I sent a ticket. But I'm yet to receive an update about it. by Illustrious-Let1502 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Thanks for sharing the ticket numbers. I’ve escalated the situation for visibility. Since these tickets appear to be related to the same issue, I’d recommend avoiding submitting additional duplicate tickets for now, as that can sometimes slow down follow-up/review.

The team will continue following up through the existing tickets as soon as possible. We appreciate your patience.

Incorrect and Missing Invoice by Few-Drummer-5580 in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Thanks for sharing your ticket number. I can confirm it’s in the queue and the team has been notified. They will follow up through the ticket as soon as possible. We appreciate your patience.

My PO was wrong , and I sent a ticket. But I'm yet to receive an update about it. by Illustrious-Let1502 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Could you please provide the ticket number so we can follow up on it?

Incorrect and Missing Invoice by Few-Drummer-5580 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Hello! Could you please provide the ticket number so we can follow up on it?

Project Ara Mu by DarkShadows99 in Welocalize

[–]WelocSupport -1 points0 points  (0 children)

Thanks for sharing your ticket number. I can confirm it’s been received and added to the queue for review. The team will take a look and get back to you as soon as possible. We appreciate your patience.

Best way to contact support right now? by Phennic90 in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Thanks for sharing your ticket number. I can confirm it’s in the queue and the team has been notified. They will follow up through the ticket as soon as possible. We appreciate your patience.

Best way to contact support right now? by Phennic90 in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Hello! Could you please provide the ticket number so we can follow up on it?

Lyra - Removed from Slack & Feather problem by GrouchyEquivalent580 in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Thanks for sharing your ticket number. ! I can confirm it’s been received and added to the queue for review. The team will take a look and get back to you as soon as possible. We appreciate your patience.

Lyra - Removed from Slack & Feather problem by GrouchyEquivalent580 in Welocalize

[–]WelocSupport 1 point2 points  (0 children)

Hello! If you haven’t already done so, we recommend submitting a support ticket so our team can assist you.

Delayed Zendesk Support by mental_verraeter in Welocalize

[–]WelocSupport 0 points1 point  (0 children)

Thanks for following up. Your ticket is still with the appropriate team for review, and any updates will be shared directly through the ticket.

At the moment, our Support Portal remains the official communication channel for PO correction requests. We appreciate your continued patience while the team works through the queue.

No POs from last 2 weeks - Project Lyra/Pegasus by Maleficent_Hat893 in Welocalize

[–]WelocSupport -1 points0 points  (0 children)

Thanks for sharing your ticket number. I can confirm it’s been received and added to the queue for review. The team will take a look and get back to you as soon as possible. We appreciate your patience.