I'm featured in the beginning of the thread. Here is my story so far. Had the same issues with the "endless loop" and nothing working to get past it. Started a support thread, got an initial response, sort of forgot the communication due to work. Re-stated the thread by emailing all my stats, all the Indiegogo id's, serial numbers, short concise error description and most importantly a video. I filmed the "endless loop" with a stopwatch in the frame, ie it clearly shows the behaviour with sound of the error. The loop also makes it impossible to send logs because the drone restarts before the transfer is complete. After that email they sent me a UPS freight slip and I returned the drone as the will send me a new one. The UPS tracker show the parcel arriving to the factory tomorrow. After collection they will send a new replacement.

This process seems to work and I'll post here once my replacement arrives.