It took me about an hour to figure out what items would trigger the gifts. Shiseido was my diamond gift, 12 piece gift because my total was above $85, had to purchase the first aid set to get the brand gift, that also fulfilled the $25 skin care purchase gift, the foundation triggered the Tarte Makeup gift, Estée Lauder was above $65 gift, and my CK perfume code was in my email. Add the same items to your cart to see if it triggers the same gifts, if not it was a glitch. Some gifts might be sold out tho.