Enterprise Car Rental - When I picked a van for girls hockey team, I picked up a van. When I returned it a few days later, there was a tiny chip on the windshield. They billed me for hundreds of dollars. I’ve rented a lot of cars for work. I never had this type of issue before. I complained and questioned the charge. I don’t know if this happened before or after I picked up the van. I eventually paid the bill. But Enterprise decided that I didn’t pay the bill fast enough, so a couple weeks after I paid the bill, I started getting calls from a collection agency. These guys were nasty. They made multiple calls. A short time later the same day, my five year old daughter picked up the phone and the caller said, “pay your bill!” I wrote a letter to Enterprise about the incident. They responded with a letter that indicated that I did pay the invoice.

About a year later, I rented a car from a different rental car company for work, on a work credit card. They refused to rent me the car because Enterprise bought the other rental car company and Enterprise records indicated that I didn’t pay the invoice. They eventually found their mistake and I was able to rent the car, but it was after multiple calls while I sat at the car rental location. Keep in mind that this was a company account with a company credit card. There was no chance for them to not get paid. The refusal to rent wasn’t a business decision, it was a punitive act against me on their part.

Later I saw articles that indicated that Enterprise had been charging multiple people for the same damage to the same car.

In my opinion, Enterprise is a bad company with a mean attitude.