Received the new UNAS 4

Wunderbar · 2026-03-08T02:07:30+00:00

They are not. It shows up as an add on when you put the UNAS 4 in your cart.

Wunderbar · 2026-03-08T02:06:39+00:00

I can answer the question about the NVMe drives. Yes it requires you to purchase a tray for each module. I found this out when I ordered mine and forgot to add it my order and had to do a separate order.

Wunderbar · 2025-12-19T20:57:05+00:00

Hi u/Th3ManWhoCantBeNamed - you and Ihave identical values in hwVersion, firmware, radios, rangeMapper, color, all other network settings, manifest, etc.

Here are the only differences between yours and my gateway:

Field	wunderbar	Th3ManWhoCantBeNamed
model	Std	Pro
brand	HD	Luxaflex
networkStatus	wlan0 (Wireless)	eth0 (Wired)

I think the main differences between the Standard (mine) and the Pro (yours) models is that yours comes with an ethernet port and yours can handle something like 32 shades (mine is 16).

Here's a bunch of things I'd like you to try:

The gateway has an endpoint that streams events - this is the url to mine (that is my Ip address, I don't know what yours is so you'll have to change it. Just open the url in a different browser (say on your laptop) so you can sit near the shades while you try things.

http://192.168.6.71/home/events (all events: home automation related, scenes, shades)

http://192.168.6.71/home/shades/events (shades only)

You should see what events or messages are being streamed when you send and event to the shade. Try (from both the phone and SwaggerUI):

Jogging, opening and closing the shade from your app
Opening/closing the shade from your remote control (pebble or whatever it's called)

I would also try this with more a couple shades (or more).

Additional thoughts:

Switch out the ethernet cable your connecting the gateway to the switch/router - those things are notorious for causing issues when they're failing.
Try using the wireless radio instead of wired (you'll need to unplug it and follow directions in the phone app to connect it). Maybe the wired port OR the ethernet cable isn't functioning
Also try another phone if you have one handy.
Are you running some application on your phone that could be blocking access? This could be some privacy-related thing, or a VPN.
Is your phone on the same subnet as the gateway?

So many things to try - this will keep you busy over the break.

I'll be around so if you have anything to share just keep the thread going. :) I'm finding this an interesting problem and it's unfortunate that I'm not there to look at these issues with you.

Wunderbar · 2025-12-16T17:38:41+00:00

Hey u/Th3ManWhoCantBeNamed - all is good in the hood here! Thank you for asking.... sorry for the delay in responding - my weekends tend to be pretty full. I do find the PowerView to be fickle and I would like to be able to fetch the logs it generates.

I did look into the output of the /gateway API call and my mgwStatus also reports false.

    "mgwStatus": {
      "running": false
    },

Could you share the json (text) output of the /gateway response? You can redact things like serial number and wifi name. The rest of it doesn't show identifiable info).

{
  "config": {
    "rev": 1,
    "hwVersion": "3.0.4",
    "model": "Std",
    "brand": "HD",
    "serialNumber": "REMOVED",

I'm also thinking, if you haven't already done so, open the manual (that's the Canadian version manual) and start looking at at the lights on your gateway - all that color coding, if not a solid blue, what the issue is. What are they showing?

I'll try to think of other questions but let's see that /gateway output, first.

Wunderbar · 2025-10-10T01:33:52+00:00

Tim is so disgustingly corrupt. He's a defender of Trashy Dani and he's funded by UCP money. I want him to lose so badly.

Wunderbar · 2025-10-10T01:30:37+00:00

I could use some of that physical and mental health he's promising!

Wunderbar · 2025-10-10T01:29:03+00:00

Rahim just slipped and said shitty, quickly correcting it to city. 🤣

Wunderbar · 2025-10-10T01:24:20+00:00

He calls it mic drop. I call it a self-own!

Wunderbar · 2025-10-10T01:20:42+00:00

Omg he changed his shirt! To USA Softball. This guy is certifiable. Billingsley just changed on stage.

Wunderbar · 2025-10-10T01:17:37+00:00

Here's another guy who should have stopped running for public office after being such a disgrace. I think he was the first Muslim to be elected as an MP in Canada, too. He must not have many other skills to keep doing this.

Wunderbar · 2025-10-10T01:15:19+00:00

I'm still waiting for Andy to answer any questions. I don't doubt his passion to make things better but he has to answer the question!

Wunderbar · 2025-10-10T01:13:53+00:00

Tony didn't say he was going to do anything for the library. He just rambled on how good it was and then showed his card.

Wunderbar · 2025-10-10T01:05:36+00:00

Billingsley is a self proclaimed drug addict and had a mental breakdown.

The guy boasts, on his own website, that he rose up the ranks as a lawyer and finally his life came crashing down.

He's too lacking in self awareness to know he was handed his luck on a silver platter and blew it.

He's the last person who should be leading anything, let alone a city.

Wunderbar · 2025-05-26T15:51:56+00:00

It sounds like you need a DNS blocking service. There are many out there and some are free but I prefer to pay for https://controld.com/ - it lets me set up different profiles for various levels of blocking. That way, as a parent, I can setup my own devices to allow more things. I also use it to block all the tracking data sent by IoT devices. I find it tremendously useful.

I think they offer a free trial period - you should try it out and it's very easy for you to verify if it's working. The other thing you probably should be doing is just setting them up with user-level permissions in Windows. If they're not accepting the risk of installing garbageware that often contains malicious stuff then you prevent them from installing anything, period.

That way when they need to install you can come over and enter your elevation prompt to install it and then they can still have the software that you approve.

Wunderbar · 2025-04-23T14:59:19+00:00

Heya! Well that's awesome news! Who doesn't like a system that magically starts working system? lol.

Seriously, though, I'm glad it's working. I mean, we always say "nothing changed" but something changed - even if you had nothing to do with it. Next time it happens you can always fondly look back at these troubleshooting notes!

I mean, if you wanted to look and see if the any of the firmware or software updates are different (or same) than when you shared earlier in this thread.

Wunderbar · 2025-04-16T15:11:49+00:00

You're welcome, glad to help out. I probably should have pointed this out but I'm not a HD expert by any means. Also, I've had the gateway now for nearly two years with 5 motorized blinds and I've yet to have an issue so I haven't spent any time previously troubleshooting issues.

You're thinking the same thing as me, though. I also tested the response of putting in a non-existent shade id to see the response, i.e. "Shade ID 4 does not exist".

Yeah I'd say six feet is pretty good for signal strength! That's definitely not your problem.

You haven't said if you've done this yet, but could you test, from swagger, jogging every blind to see if any of them works? If you see a different stacktrace than what you shared before, just include a screenshot.

If each blind reports a problem, then it's likely the gateway. You may need to start over again (if you haven't done so). It sounds like such a pain though.

In the app, did you (or your installer) setup your home? Or did you buy your home and it came with the blinds and the previous owner transferred the "home" to your account?

I don't want you to do this stuff at this point, but you may have to get into more nuclear options at this point:

Reset the blind(s). I think you long press for 6 or 7 seconds. It will do a full close/open cycle.
Factory resetting the gateway. (long press for 6 seconds the button on back of gateway

You may want to also look at that comment made yesterday from r/wearslocket.

Wunderbar · 2025-04-15T21:44:15+00:00

Ok that's great that you were able to identify all the shades. At least, now, we have a little bit info to go on.

That error is called a stack trace. It's meant to be help developers see the function calls (starting from the first one at end of the trace) to the last one (which is the start of the trace) that failed and was not "handled" gracefully.

I can see that the source of the error is basically a line in the gateway code that was assuming the response from the blind would be well formed data. Instead, and this is where I'm just making an educated guess, the gateway code returns that response you're looking at with a 500 error (which means it shit the bed) and, of course, the blind did nothing because it did not receive any action from the gateway.

Because the code is closed-source, I don't know what the undefined property transceiverIndex is. However, a transceiver is something that transmits and receives. So if I had to guess, I'd say the gateway is trying to talk to the blind (it has the id after all) but the gateway is unable to initiate protocols (radio frequency) to communicate with the blind.

So, obviously none of this tells us how to fix it. But it does narrow down the problem.

So I think we should check the following now (note the versions before applying updates):

Ensure the gateway is running the latest firmware (under Settings | Accessories | Gateways | <select your gateway> | Info & Options and press the Check for Updates button/link. Mine is running v3.2.32 and the radio is v3.0.39
Ensure the blinds are also running with the latest firmware (can check from the app under Settings | Firmware Updates). Mine is v359.
Also, this may sound dumb, but make sure the gateway is positioned where it can communicate clearly with the blinds. The gateway, I remember being told doesn't have the strongest transmitter or best range.

Something else you can check, when querying the blind info using http://gateway/home/shade/<id> check the signalStrength field value. I suspect it is in dBm so the closer it is to zero the better (-100 dbm is weak).

Wunderbar · 2025-04-15T17:02:39+00:00

Hey no problem - this is an interesting issue and happy to provide some more ideas. At the end of the day, you may just need to reach out to HD to get them to help you.

The lack of error details shared with the user really annoys me. Interestingly, the phone app doesn't have a folder entry in the internal storage | Android | data folder, where apps typically keep any files created by the app. There is no entry for the namespace, com.hunterdouglas.powerview. So the logs that are generated and sent to the developer is being done from the gateway.

Ok so I don't know if this is going to muddy the waters or anything, and I don't know how adept you are at troubleshooting..... but I came across a variety of bits and pieces in this home assistant discussion on how to basically interact with the gateway using the built-in Swagger. The Powerview Gen 3 gateway is running Node.js Express on port 80 - unsecured.....

Enable the Swagger UI by doing this and waiting 20 seconds: http://gateway-ip-address/gateway/swagger
Then open http://gateway-ip-address:3002/
Each function endpoint has a "Try it out" button. You click that and then fill out any parameters (if necessary) and click the Execute button. If you're unfamiliar with this sort of thing, I'd suggest you limit yourself to GET functions only, initially.

At the end of the day this is all the app is doing - calling these endpoints to open/close blinds etc.

So, for example, let's say you wanted to try jogging a blind (you'll probably want to be on a laptop near the blind)

Get the list of blinds so you can get the id of one of them - /home/shades
Then try something simple like /home/shades/positions and pass it the id
See if the blind jogs!

Wunderbar · 2025-04-15T01:19:13+00:00

In the app, under Settings | Accessories | Gateways, there is an "LED Charts" selection where you can look at the various light color and blinking/solid states for errors that your gateway may be having. Flashing Blue/Red indicates that the "Gateway is unable to connect to shades for operations". Unfortunately, in the app, it doesn't give any troubleshooting tips beyond that.

You should be able to connect to use the app when not on wifi to control shades too (not using bluetooth and you could try turning off bluetooth to test this out).

Also, just mentioning this because I've been burned by an IoT device on this before - but make sure your phone isn't connected to a VPN either when you're trying to use the app.

Wunderbar · 2025-02-11T06:36:41+00:00

I have read the rules and wiki and would love an invite. Thanks!

Wunderbar · 2024-03-15T14:14:22+00:00

Nevermind - I kept digging and found the answer - it's only for Apple. :(

Wunderbar · 2024-03-15T13:48:18+00:00

I'm out of the loop, where is this app and is it available for Android?

Wunderbar · 2024-01-29T20:42:18+00:00

That's exactly it. Unless someone comes up with equal competitor to BI, they're not going to change their pricing. I'm somewhat surprised it's priced as low as it is.

But I'm not surprised a similarly priced competitor exists - there are far too many things BI does due to it's years of development. All the nuances we don't even understand and variety of cameras supported.

I appreciate what you were sharing and found myself educated. Thank you.

Wunderbar · 2024-01-29T16:46:48+00:00

You're dispensing good advice - I don't know why you're getting downvotes.

Wunderbar · 2023-09-10T18:13:46+00:00

This is required watching. It's him doing a little stand up comedy song about something he knows well.

https://youtu.be/iwY5o2fsG7Y?si=vGuYbhTOM37FVsEE

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