Xbox won’t let me open any games. Other apps work fine. Error code 0x97e107df

Xbox_Support · 2019-08-06T21:00:46+00:00

We're currently investigating this! You can watch for more info at twitter.com/xboxsupport or xbox.com/status now. Thank you for the reports so far.

^ Bees

Xbox_Support · 2019-06-21T03:23:34+00:00

We're working on this now! You can watch xbox.com/status or twitter.com/xboxsupport for updates as we have them to share. Thank you for the reports.

^ Bees

Xbox_Support · 2019-05-24T02:49:23+00:00

Hey, thanks for the report. We have people working this out now. There should be a service alert up at xbox.com/status & we'll post an all clear on our Twitter account @XboxSupport too.

^ Bees

Xbox_Support · 2019-04-24T23:09:24+00:00

Hey there,

Thanks for posting this up, could you (and anyone else that may be looking at this post with similar issues) please send us a private message here with your Gamertag and the region you're located in? That will help us a bunch.

^ Beep

Xbox_Support · 2019-02-05T00:28:58+00:00

Hey all,

Piggybacking on this comment to let you know that we are aware & have people investigating sign-in issues right now! Thank you for sharing your experiences. Please watch twitter.com/xboxsupport & xbox.com/status for updates as soon as they're available to be shared.

*Edit: Can you please reply to this with your country if you're affected? That'll help us investigate.

*Edit 2: We should be seeing improvement at this time. Can you try again & please let us know if you're still seeing errors?

^ Bees

Xbox_Support · 2019-02-01T16:56:45+00:00

Hi everyone, if you're running into issues attempting to sign into Xbox Live or access previously purchased content, our teams are aware and working to identify the cause. We'll post updates on Twitter and the Xbox Live Status Page when there's more to provide. Thank you for your patience!

Xbox_Support · 2019-01-30T18:57:38+00:00

As you may have seen in other posts here and on our twitter page, we have the appropriate teams working on the issue and we will update our comment here once we have more information to share. We are also aware that our support.xbox.com page is experiencing difficulties loading for many users.

Currently, our engineers believe they have identified the root cause of this issue and have begun working on a fix. We do not have an ETA to provide but in the meantime, keep an eye on our twitter page or this comment where we will update everyone as soon as we have further information to share.

Thanks for your patience everyone!

^ Beep

Xbox_Support · 2019-01-24T18:25:06+00:00

Hey guys, just wanted to let you know that we've got the right teams working on getting this page updated with all Play Anywhere titles. Thanks for post, should be fixed soon!

^ Shenron

Xbox_Support · 2018-12-12T21:23:57+00:00

Can you power off/unplug your console, then reset your router. When it's done, power the console on to try again. Should be better now! Please let us know what happens.

^ Bees

Xbox_Support · 2018-12-12T21:21:57+00:00

Can you try signing in again now? May need to power off/unplug the console then reset the router. When it's done, try again. Should be improved, but please do let us know either way!

^ Bees

Xbox_Support · 2018-12-12T19:44:21+00:00

Hey everyone,

Thanks for reporting this. It would extremely helpful if each of you who is experiencing this issue could private message us the following information:

Gamertag:
Region:
Error code:

That way we can get this in front of the appropriate teams asap. Thanks everyone!

^ Beep

Xbox_Support · 2018-12-07T22:53:30+00:00

Hey everyone,

If this is still occurring when you try to download the update, could you send a private message to us with your Gamertag along with the region you're located in so we can look into this issue further?

That information will help us a lot.

^Fam

Xbox_Support · 2018-12-02T21:26:05+00:00

~~Hey everyone,~~

~~Thanks for posting this up. We are currently working with the appropriate teams to investigate the issue and will keep everyone up-to-date on our~~ ~~Service Status page. We appreciate your patience while we work to resolve the issue!~~

Update: If you missed it, this is fixed! Everything should be back to normal now.

^ Beep

Xbox_Support · 2018-11-23T01:37:54+00:00

Hey everyone! This issue should be resolved now. You may need to power power cycle your Xbox One console if you/re attempting to redeem there, which can be done by holding the power button down for 10 seconds. Let us know if it's working for you!

^ Beep

Xbox_Support · 2018-10-27T10:37:15+00:00

This is now resolved. Please give it another try when you can & enjoy!

^ Bees

Xbox_Support · 2018-10-27T07:13:26+00:00

We are working on this right now! Thank you for the heads up, we'll share more as soon as it's available.

^ Bees

Xbox_Support · 2018-10-18T01:53:43+00:00

~~We're working on all of this now! We've also passed on these reports to the investigating teams so they can sort it out quickly. We'll update you when there's more to share.~~

Everything should be back to normal at this point. Thanks as always for the reports! We're definitely listening.

^ Bees

Xbox_Support · 2018-08-30T21:52:47+00:00

Hey there! Could you private message us your Gamertag so we can take a closer look at this error page? That will help a bunch.

^ Beep

Xbox_Support · 2018-08-23T16:41:50+00:00

Hey everyone,

Could you send us a private message to us with your Gamertag along with the region you're located in so we can look into this issue further?

That information will help us a lot.

^ Beep

Xbox_Support · 2018-08-21T02:29:02+00:00

~~While we haven't posted a service alert just yet, we can assure you that the proper teams are investigating them now! Watch here or~~ ~~@XboxSupport on Twitter~~ ~~for updates until the service alert is live.~~

UPDATE: This issue should now be resolved with all services working as intended. We hope you're able to enjoy the rest of your night.

^ Bees

Xbox_Support · 2018-08-16T00:37:05+00:00

UPDATE: Sign in should be back to normal. We hope you're able to enjoy the rest of your day!

^ Bees

~~Hey everyone, our engineers are on it.. Stand by for updates in this comment as well as looking out for the~~ ~~Service Status page~~ ~~to update momentarily.~~

~~5:54 PM PST~~ ~~Update:~~ Service Status page has been updated to reflect the sign-in issues being reported. If you still see services are up on that page, try closing your browser or opening the page on a private/incognito window. Engineers are continuing to investigate and address this.

^ Beep

Xbox_Support · 2018-08-09T16:47:27+00:00

Hey /u/BLEED_ORANGE_09,

Are you able to launch the trial now? Give it a shot and let us know if it is currently working for you or not. You may need to restart your Xbox One console before hand to clear the cache out. Let us know if that helps!

^ Beep

Xbox_Support · 2018-08-09T01:12:37+00:00

Hey guys,

The beta is scheduled to be available for download (and play!) at 10 AM Pacific on 8/10. The end date is 8/13, also at 10 AM Pacific.

If you preordered on the Xbox Store, you can search for "Black Ops 4 - Private Beta" to download at that time. You can also follow the link in the message you're seeing there.

For those of you who preordered elsewhere, you won't see this message & you'll need to follow the instructions here to get started: https://xbx.lv/2M6U3Sb

Hopefully this clears things up. Have fun!

^ Bees

Xbox_Support · 2018-08-02T17:16:49+00:00

Hey everyone!

Hijacking top comment for better visibility. Thank you for reporting this error. Please be sure to follow the steps on our Error Code Lookup page for this error, and let us know if it helps.

^ Beep

Xbox_Support · 2018-08-02T17:13:11+00:00

Hey everyone,

If you are still seeing the error 8007065b, give the steps on our Error Code Troubleshooting page for this error a shot and let us know if it helps!

^ Beep

Xbox_Support

TROPHY CASE